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“ok....” 3 of 5 bubbles
Review of The Genesee Grande Hotel

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The Genesee Grande Hotel
Ranked #13 of 31 Hotels in Syracuse
Upstate, NY
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“ok....”
3 of 5 bubbles Reviewed September 1, 2013

Pros: I saved money by booking through priceline (otherwise I would have been mad if I had paid full price).
Clean
Eco-friendly
Staff friendly and helpful
FREE SHUTTLE -2 mile radius and airport (besides being Clean, this was the redeeming factor in our rating)
Convenient to Armory Square and SU

Cons: Beds very soft!
Awkward room layout, not large enough to fit a table to eat at- or a double bed.
Our room was just big enough for my yoga mat to fit on the floor.
AC was super LOUD- woke us up when it went on and off (every 15 mins)
Barely enough room in the bathroom for toiletries.

I called ahead and let them know it was a birthday trip and they said they would do what they could for us to help us celebrate. NOTHING was done.
We wouldn't stay here again.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jfofo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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404 reviews from our community

Traveler rating
    144
    137
    81
    30
    12
See reviews for
85
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Any
English first
Spokane
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

Awkward room layout. Awkward bathroom layout with no counter-top space.

Best room air-conditioning I've ever had in any hotel stay.

Best bedding I've ever had in any hotel stay.

Good food and service in the restaurant. They we're repaving the parking lot and it's obvious this is a very well maintained facility.

I stay in hotel rooms many-many nights per hear, and I would stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RandBSpokane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 26, 2013

I just had to write and tell about this hotel. I recently stayed there for over a week and the entire time, from start to finish, was impeccable. The hotel was spotless and the staff was unlike any I have seen anywhere else! They could not have been friendlier or more helpful. I also have to say that the food is the unbelievable. It rivals five star restaurants that I have eaten at. From breakfast and lunch, to dinner and desserts, everything was superb. This hotel is an independant and they definitely have it right. Marriott and Hilton could take some lessons from them!!!! Great job! Keep up the great work!

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flemington, New Jersey
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed August 21, 2013

Always enjoy staying at this gem of a property when we visit Syracuse! The rooms are well appointed, and very clean. Also enjoy the newly added breakfast/coffee and tea bar. The staff is very attentive to our needs as well. A nice independent property!!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank markcR8228LG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 13, 2013

Great location for an overnighter or for business if you need to be close to hospitals or the university. Close to i90 turn-off and just a few blocks away from Starbucks and Chipolte.
We required an overnight sleep for a 2-day drive heading home. There is a very good parking lot (freshly paved), and parking is free (!)
Check-in was fast, but we were assigned a room in the newer "motel-style" wing and the room was disappointingly really rather small. The pleasant front desk manager was quite accommodating to our concern and offered us an upgrade in the original hotel building. We were delighted to be assigned a suite with a queen bed and kitchen. The suite was large, very clean, good bathroom, and most importantly the bed was very comfortable and a splendid sleep was had. Not only was the WiFi free but it was also strong and very dependable. A few blocks away is a few options for meals, and there's a good restaurant on the property.
The front lobby is spacious and very well appointed, and the original hotel property is restored with taste and respect, including vintage style furniture and lighting. Overall, this is probably the numero uno choice for lodging in Syracuse... professional staff, impressive property, very clean, and good value (regardless of upgrading). The Genesee Grande Hotel is a wise choice for a business traveler or for an over-nighter.
Request a room assignment in the original hotel building, it is so much more desirable than the newer extended-stay-style "motel" wing.

Room Tip: Request a room assignment in the original hotel building
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank balanelcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Andover, MA
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

We recently stayed at the Genesee Grande for a wedding. Upon making the reservation, I requested we be near our daughter, son-in-law and 3 grandbabies. Not only were we close, but we were both down a private little hallway! It was almost like we were part of their suite and made it really easy to help with the children. Our room was quite small, but lovely. I did miss a night table on my side of the bed for a drink and my cell phone and used the wooden desk chair instead. During nap time, our grandson wet our bed and I mentioned it to a housekeeper in the hallway. Even though it was late afternoon, we had clean sheets that night. All in all, it was a very nice stay!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TomDonnaNorthAndover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

Impressive! The Genesee Grande is a beautiful, clean, sophisticated and elegant hotel in downtown Syracuse. Its bar and restaurant were top-notch along with the "Road Warrior" suite itself. Would recommend this hotel (along with its sister properties - The Parkview and Hotel Skyler) above and beyond any other hotels in Syracuse. The Stash Partner Hotels Group - their owner - does an excellent job in remaking older hotel properties into cool, modern boutique accomodations.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maprap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Property: The Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210-1809
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

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