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The Genesee Grande Hotel
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Reviews (444)
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All reviewssyracuse universityfree parkingthe hotel offerssitting areacoffee baran older hotelshuttle servicebed was comfortablegeneseosuitelobbyconferenceaccommodationscomputershospitaldriveway
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Reviewed November 12, 2012

Came to Syracuse for my SU reunion, and this hotel was very convenient to campus, about a ten-minute walk. Our room was decent size, nothing spectacular. The room was spotlessly clean, the bed was very, very comfortable, the TV was huge, although for some reason couldn't make NBC come in. BUT - for $219 a night you should get a coffeemaker in the room and a chair to sit in other than a desk chair.

  • Stayed: November 2012, traveled with friends
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Thank HBC_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded November 20, 2012

Dear HBC_7,

Thank you for your positive feedback on Tripadvisor. It is great to hear you enjoyed your stay with us. For your future reference, we do offer coffee makers in the rooms upon request, as well as complimentary coffee in the lobby. We hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

More personality than a typical chain hotel. Warm, inviting and very comfortable room. The room was not very large, but had all the typical amenities. The bathroom was charming, and not institutional. Great quality TV and plenty of towels and linens. The beds were very comfortable.
The staff was friendly and helpful. About 10 mins after our arrival, there was a knock on our door. A staff member asked if he might come in to replace a light bulb. I had just noticed that one of the three bathroom bulbs was actually out. I was very impressed that it was replaced quietly, without any word from us. Parking is free in a courtyard type area - a big plus in this tight neighborhood. Great breakfast.

  • Stayed: November 2012, traveled with family
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1  Thank CamNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded November 20, 2012

CamNJ,

Thank you for your great recommendation on Tripadvisor. We are so happy to hear our staff was helpful and attentive during your stay. We look forward to your return the next time you are in the area.

Sincerely,

Genesee Grande Hotel
Staff & Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

Had a quick overnight here, and wished I could stay longer. Spectacularly comfortable bed and Ii could have cried when I had to get out of it! Very spacious room, with a sitting area, and a big bathroom. Room service delivered promptly and delicious. Lobby is beautiful, and I loved the koi pond. So nice to stay in a place that is a little different. Liked it very much.

  • Stayed: November 2012, traveled on business
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Thank UWStrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded November 20, 2012

Dear NYerUWS,

We are thrilled that you enjoyed your stay with us, and that we provided the top-notch service for which we are known. We truly appreciate your comments and are excited to see you again!

Best Regards,

Genesee Grande Hotel
Staff & Management

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Reviewed November 8, 2012

Would have liked to rate this as 'good'
The staff were generally extremely pleasant and helpful. Breakfast was great - the belgian waffle was one of the best I have had. Lobby area was spacious, and I appreciated being able to get cups of tea or coffee all day. The room was nice, but dark, with insufficient lighting to sit and read It was annoying to have the two tv's (one in the sitting area, one in the bed area) have different numbers for the same channel. The bathroom was on the small side, as I would expect in a hotel of this age, however I would have expected better towel quality for a hotel in this price range. The mattress also left something to be desired, having a tendancy to roll you to the center. It was very noisy at night due to a wedding party - I would have expected the hotel to have put us on a different floor to aviod this problem. Overall a nice hotel, but as another reviewer said it did not meet our expectations.

  • Stayed: October 2012, traveled as a couple
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1  Thank Deborah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded November 20, 2012

Dear Deborah E,

Thank you for your wonderful comments about our hotel and staff. We are also pleased to hear you enjoyed the breakfast at the 1060 Bistro. We would like to let you know we have corrected the issues about the TVs in your room, as well as the mattress. Again, we appreciate your feedback and hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

We attended a wedding at the hotel and the experience was perfect. The front desk staff was helpful and arranged a room close to the elevator for my elderly mother. The room wasn't large, but it was big enough and well-appointed. The reception was a ton of fun and the food was very good. There is free parking which is a nice plus.

  • Stayed: July 2012, traveled with family
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Thank DCaprilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded November 20, 2012

Dear DCaprilee,

Thank you for the great comments on Tripadvisor. We are pleased to hear you enjoyed your stay with us, and we hope to see you the next time your travels bring you to the area.

Best Regards,

Genesee Grande Hotel
Staff & Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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