Even though this hotel does not allow smoking in any rooms now, I was told by front desk staff the 3rd floor formerly had smoking rooms when the hotel opened several years ago. I checked in after arriving by plane around 10:30 p.m. on a Saturday evening and was given a 3rd floor room. The smell of smoke when I opened the door was very strong, stale and pronounced. I called down to the front desk immediately to ask for a different room. Was told they were full and no other rooms were available so I would need to sleep in the room. (and the windows are ones which cannot be opened) The person I spoke with apologized several times and deducted $25 from my bill. I appreciated the gesture, but it did not change the fact I had to cover up my face with a bed sheet to try and minimize the horrible stale smoke smell which resulted in a bad night of little sleep.
- Official Description (provided by the hotel):
- New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express Syracuse Airport Hotel Syracuse
- Holiday Inn Syracuse
- Syracuse Holiday Inn