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“Not great” 3 of 5 stars
Review of Holiday Inn Express Syracuse / Fairgrounds

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Holiday Inn Express Syracuse / Fairgrounds
Ranked #7 of 32 Hotels in Syracuse
Certificate of Excellence
San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Not great”
3 of 5 stars Reviewed December 21, 2012 via mobile

VERY difficult hotel to find...buy some signs ! Service was no hum. There is nowhere to eat dinner near here and their "pantry freezer" was empty of dinner entrees. Business Center does not allow you to scan, only fax (hello 2012 not 1985). How any people reading this review fax a person anymore ? Elevator made creepy noises and I noticed other small areas in need of repair.

Suggestion to management / owner - instead of putting up posters asking for good scores on your survey, spend a little time in the hotel as a guest and make some changes...the scores will come on their own.

Stayed December 2012
Helpful?
1 Thank LifeTravelerSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review, January 4, 2013
Dear LifeTravelerSF,

Thank you for taking the time to write a review about your recent stay. I am sorry you were not satisfied with the location of our property and the experience you had trying to locate our hotel. I understand the inconvenience this has caused you. I am also sorry for our elevator and our Business Center fell below your expectations. I apologize we do not have dinner on site. But there are restaurants nearby that is available. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we hope you give us a chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

255 reviews from our community

Traveler rating
    107
    98
    32
    11
    7
See reviews for
121
42
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40
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 20, 2012

We stayed there last weekend and didn't have the greatest experience. First off, there was a lot of noise later at night and very early in the morning. I don't know if some sort of dog show was going on but there was constant barking going on. It kept me up for the first night and was annoying. The walls are paper thin and everything, and I do mean everything, can be heard. It was disgusting and unpleasant.

The staff at the front desk on checking in was great but checking out was cold and unfriendly.

On the flip side, the breakfast was awesome and very nicely laid out. The beds were pretty comfortable and the bathroom cleaner than most hotels I've stayed at. Cleaning staff was friendly and courteous.

Would I be back? Probably not. It wasn't in the greatest location which made it difficult to find and overall, I like to have quiet nights to sleep. If that's not happening, I'm not usually very impressed.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank BHOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowmanville, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 10, 2012

very clean.very friendly.very affordable.this place is our new family get away spot.the pool and hot tub were amazing. and quaker steak and lube was walking distance.only 10 minutes from the mall.we can't wait to go back. thanx holiday inn express staff for a great time.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank philco68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

We arrived to the hotel around 10:30pm on Friday night. The staff at the dept desk was very friendly. Our room was very clean and comfortable. While the water pressure in the shower wasn't very high, the abundance of hot water and adjustable shower head more than made up for it. The hot breakfast was great and the staff kept replenishing items as they ran out. Great stop on a four day road trip from Boston MA to Houston TX.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Viva_La_Viajera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review, November 7, 2012
Viva_La_Viajera,

Thank you for your review! We are glad you enjoyed your stay with us on your long journey across the country. Please come and see us again when you pass through the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston
1 review
5 of 5 stars Reviewed October 25, 2012

Great room, quiet, pleasant staff, good breakfast selection, good location.
Dining out means a 15+ minute drive from the hotel, but it is worth it!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank LJWKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review, November 1, 2012
LJWKingston,

Thank you for taking the time out of your day to post a review. We appreciate your kind words and I will be sure to pass them along to the whole team here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
136 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed October 24, 2012

Nice property, very hard to find in the dark. Could have used an additional person at the front desk when we were trying to check in at 11 PM. Would stay here again-very quiet. The beds and the pillows were a little bit sub-grade, but very clean.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MaydayfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review, November 1, 2012
leedsie,

Thank you for your review! We are glad you had a good experience. We have also been working with the town on getting additional signage put up. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 18, 2012

Location is remote, but adequate for a one night stop over from New England to Niagara. The laundry facility was great -(half way through a 3 week tour), and used both the fitness centre and the pool, and Jacuzzi - great for relaxing.
A somewhat disturbed night from other guests in the hotel with running along corridors and doors banging in the early hours.
The complimentary breakfast had a good choice.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lordbinns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review, November 1, 2012
Lordbinns,

We are glad you enjoyed your stop over at our hotel! It's nice to hear you were able to relax in our pool and hot tub. Also, thank you for letting us know about the noise in the hallway, we'll try and add more rounds through the hallways to prevent that in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Syracuse / Fairgrounds

Property: Holiday Inn Express Syracuse / Fairgrounds
Address: 6946 Winchell Rd, Syracuse, NY 13164-9741
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Syracuse
#5 Romantic Hotel in Syracuse
#12 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Syracuse / Fairgrounds 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Spinning Ferris wheels, hot funnel cakes and big name performers like Maroon 5 & Train are waiting for you at the Great New York State Fair, just minutes from the Holiday Inn Express® Syracuse - Fairgrounds Hotel in Warners, NY. Our hotel's convenient location off I-90 and quick access to I-690 means commuting in and out of the city is a breeze. If you're a business traveler looking for hotels near Syracuse, NY with meeting space, we have an event room that accommodates 50 and a boardroom that seats 10. Corporate guests also appreciate that we're close to Lockheed Martin, Sysco Food Services and Anheuser-Busch. A Business Center with copy, print and PC capabilities is provided, as well. In addition to being just four miles from the state fairgrounds, we're near Onondaga Lake Park, which is a great destination for those who love the outdoors. For those who prefer to shop, Carousel Center Mall is close by and Waterloo Premium Outlets are a short drive from Warners, NY. Our hotel's location also has easy access to Empire Expo Center, downtown Syracuse and Armory Square. While you stay at our hotel's facility near Syracuse, NY, you'll enjoy amenities like free high-speed, wireless Internet access and an indoor pool and spa. Each morning, you can enjoy a free, hot breakfast, as well, at the Express Start Breakfast Bar. Call today and let us help you plan your next trip to this beautiful area. ... more   less 
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Also Known As:
Holiday Inn Express Syracuse / Fairgrounds Hotel Syracuse
Wingate Hotel Syracuse

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