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“Strictly for take-out; Terrible front counter staff”

East Wok Chinese Restaurant
Ranked #278 of 704 Restaurants in Syracuse
Price range: $5 - $10
Cuisines: Chinese
Dining options: Delivery
Restaurant details
Dining options: Delivery
Reviewed August 9, 2014

Let's get this out of the way first. The two stars I'm giving this place is strictly for the food which is decent for what it is: North American style "Chinese" fast food (made by Vietnamese staff). It wasn't very salty,it was prepared fast, and most importantly, it didn't make us sick afterwards. We had hot and sour soup, bokchoy, beef with Chinese vegetable (literally one type of vegetable which was the same bokchoy) served on fried rice with eggroll, and some steamed rice. It was late in the evening but the food was made to order for the most part aside from the rice (understandable ) and eggroll (kind of stale and greasy...to be expected, though).

The rest of the review is some advice to the owners. Forget the notion of being a restaurant. Stick to being a takeout joint. Get rid of the tables and chairs and cut the place in half and you'd save on rent. Clean things up a bit such as scrape the top layer of grayish oil sludge off the walls and counter, refresh your faded signs, and get a proper door (ie.not a wooden frame held together by a saggy screen) for your take out
customers to come through. Top of the list though: get rid of the little girl at the counter acting as the face of your business and taking the orders. She's neither personable nor professional, and not the least bit interested in being there. When we first entered the store we immediately got that "Oh great. More customers to deal with" look from her. It took us a moment to realize that her staring at us in silence with an indifferent look meant she was ready to take our order. Almost every question we asked about the food was answered with a mopey "What?" She apparently doesn't know of any other kind of vegetable other than broccoli or what goes into the "brown sauce" poured over all of their food. Her horseplay with one of the much older staff was a little uncomfortable to watch as well. Seriously, we can understand that it must suck for a teenager to have to work behind a counter of a dingy restaurant on the outskirts of the city on a Friday night, probably because her family made her do so. Please do her and your business a favour and set her free. Even with the lack of selection for takeout in the area, your decent food, and for anybody staying in the nearby hotels who have the most severe hankering for Chinese food, I would never recommend this place to anyone solely because of the counter service.

And one last thing, about your website (2 years out of date) motto: your restaurant is about the furthest from being a "fairyland" as I can imagine.

Thank TreeNSquirrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 - 14 of 19 reviews

Reviewed July 6, 2014

Went to East Wok lunch time, ordered lunch menu shrimps+broccoli and asked for takeout chicken noodle soup , triple delights dish. I was happy with last time order when I was in Syracuse area... but not this time. Firstly, the shrimps+ broccoli dish was quite salty, not what i expected for well review restaurant. Secondly, after 1/2 hr having lunch in the restaurant, I expected them to bring my takeout order to my table, but they did not. I waited at counter for 1 minute, but no one around for picking up my order. So went to coffee shop next door, and forgot all about my order. My trip was heading down Rochester area, after one hour over there I called restaurant and asked to credit back my money. I explained my situation and said I could not return to Syracuse because I am travelling West back to Canada. I asked if he could credit back at least 1/2 of money (of $15). He refused and hung up the phone. Sorry, this is my last time at East Wok, and just let people know how they treat customers.

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Thank Traveler48674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2014 via mobile

I ordered spicy beef, shrimp fried rice, and two soups. An hour later I called to see where my food was and they said it left a while ago. Well thirty minutes later it showed up. The soup was hot but the rest of the food was cold. So I guess it was as good as cold Chinese food could be. The hotel I am in is like 4 blocks from the restaurant and the delivery driver said sorry you were my third stop. I'm really diss appointed in the food and the service from this place.

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Thank Beavervillejay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

something that really made me mad is all the other reviews that compared this to restaurants and other expensive gourmet foods. this is a Chinese take out...that's it. rate it based on that and that is what im doing. As a Chinese take out rest it was definitely one of the best i have had and i have had a ton. i get this on my lunch all the time. I have eaten all over the world too but lets keep this in perspective here, if you want TAKE OUT then this is where you wanna go. Authentic Chinese food....I would go to a actual restaurant.

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Thank Josho2113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

First time I have ever gotten "take out". I prefer to eat in, but there wasn't really much room to do that. I have eaten a lot of Chinese food in different countries, but this wasn't very good. Our party of four ordered a variety of dishes, but we were all disappointed and ended up throwing most of it away. Very greasy, not much flavor.

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Thank Sent2tell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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