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“Food OK but fails on cleanliness and good food handling”

Delmonico's Italian Steak
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Ranked #12 of 690 Restaurants in Syracuse
Certificate of Excellence
Cuisines: Italian, Steakhouse
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Boston
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Food OK but fails on cleanliness and good food handling”
Reviewed November 9, 2008

My wife and I were staying in a nearby hotel who referred us to Delmonicos.

We were greeted well on arrival by a hostess in a formal uniform and assigned to the bar to wait a few minutes for our table. While sitting at the bar we witnessed the first of several indicators the staff aren't well schooled on food handling practices. A server had just picked up a drink order and the lime slice had fallen in the drink. We witnessed the server fish the lime out of the drink with her fingers and replaced it back on the rim of the glass before taking the drink on to her table.

We got out table in short order and were seated by a pleasant hostess. The menu looked good and the 24 oz Delmonico special steak looked tempting. We shared a gorgonzola wedge salad which wasn't overly inspired. I decided to go for the steak and my wife had a pasta dish. Both were ok, the steak had a lot of fat but the remaining meat was nice and tender (the menu warned of the fat, since thats what makes the steak juicy)(.

While we finishing up we watched a couple of servers clean up the section. One server was cleaning the table, seats and ledges with a cloth (actually a table napkin). All well and good until she polished some of the side plates with the same napkin, before arranging them artistically in a row on the newly set table. The napkin went back to hang on her belt. Server two was cleaning the floor, first with a floor sweeper, but secondly by using her hands to sweep the crumbs from between the table legs and off the seats. The same hands were then setting the plates on the table, and later, we saw the same server deliver a dessert to other patrons wihile holding the plate with the same hands she was cleaning with.

Not to be overly picky, but if like us, you believe the food and utensils should only be touched by clean hands, you probably don't want to eat here until the management give the staff a refresher on food and utensil handling.

Overall, the food was ok, but we won't be going back.

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1 Thank QEDBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level 5 Contributor
77 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 119 helpful votes
“Steak Dinner”
Reviewed October 30, 2008

We both tried the house special Delmonico steak. It had great flavor, cooked to perfection and more than ample. I also had a tomato and mozzarella salad and that was good as well, tomatoes wwere nicely ripened.

Can't tell you anymore about the food as that is all we tried but I would return for that steak. I am demanding about beef as I don't eat much of it so when I do I want something really flavorful.

Atmosphere was nothing elaborate but was pleasant.

Helpful?
1 Thank sbcvulcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Level 3 Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Tasty Steaks”
Reviewed August 19, 2008

always a great meal. salads are excellent. busy but well run

Helpful?
1 Thank trufflechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Fabulous dining experience”
Reviewed August 9, 2008

Once again we had a fantastic experience when dining at Delmonico's.
We were greeted with smiles and we were seated immediately as we had made reservations.
The waitress, Naomi, was very attentive and put forth a great effort to make sure that everything was perfect for us---and it was.
Brian, the manager came over to our table and chatted with us-he also sent over delicious side dishes for us to tryand he gave us some bottles of BAM spice to take home.
Shawn -the incredible magician- that performs at this restaurant entertained us with his outstanding card tricks.
Then the best steak we have had since the last time we were at this restaurant arrived and it was great.
Delmonico's comfortable, relaxed atmosphere is enhanced by it terrific staff and great food.
We had a great time and a great dinner and will make a point of always eating there when we are in Syracuse.Toronto, Canada

Helpful?
1 Thank eaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Damn good steaks. You will leave the meal stuffed, guaranteed.”
Reviewed August 3, 2008

Damn good steaks. You will leave the meal stuffed, guaranteed.

Helpful?
1 Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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