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Residence Inn Syracuse Downtown at Armory Square
Ranked #11 of 31 Hotels in Syracuse
Certificate of Excellence
GreenLeadersBronze level
Cardiff, United Kingdom
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great choice”
5 of 5 bubbles Reviewed August 4, 2014

I really should have written this review sooner.
This hotel was great!
Nice and modern and clean hotel.
The staff at this hotel were helpful and very friendly. I liked how the staff helped each other out.

The valet Parking guys were fantastic!!! They were better than some concierges I have come across. These guys are a real credit to the hotel

The only issue we had during out stay was the road works, which the hotel could do NOTHING about.

  • Stayed June 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review, August 8, 2014
I am thrilled that you enjoyed your recent stay at the Residence Inn in Downtown Syracuse! I completely agree with your sentiments - we have an amazing team of associates and valets who value our guests! I hope you'll join us again should your travels bring you back to the States.

Warm Regards,
Jim Wefers, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
    79
    48
    6
    10
    7
See reviews for
59
31
3
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Knoxville
1 review
5 of 5 bubbles Reviewed July 19, 2014 via mobile

I stayed for 10 nights for business and when I left I genuinely felt like I was leaving friends behind. From grace at check in. Erika was awesome she was very friendly and very helpful giving advice on what to do in Syracuse. The lobby at the residence inn was the place to be. Will be coming back soon!

Stayed July 2014
Helpful?
Thank Danhudson07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed July 13, 2014

I read the Trip Advisor reviews before I booked a hotel in the middle of my travel from Maine to Ohio. Built in 2013 sounded good. Downtown sounded good as well. Noise didn't sound good and so I figured we could request a quiet room. I booked a 2 room suite as I was traveling with my wife and 2 sons. I requested a "quiet room away from elevator and street noise" on my reservation through the Marriott website. I even asked about this again when I checked in and was reassured that the room would be very quiet. Turns out all the 2 room suites face the rowdiest bars in Syracuse. There was screaming, sirens going off, drag racing/motor cycles racing down the street, which by the way is littered with construction, going until at least 4 am. The insulation on the windows is inadequate as I felt I was "in the middle of the action" the whole night. I called downstairs and was told they could not move me. I slept about 2 hours the whole night and that was in the morning when I slept through the breakfast. Additionally the room had issues with cleanliness. The attached picture are the "friends" that welcome my 11 year old when he was about to lie down. When we checked in they had a "key issue" and so we got no key - someone had to take us up to our rooms after waiting about 5 minutes for the single functioning elevator. The hotel is surround by homeless persons - one locked himself in the hotel lobby bathroom requiring the front desk staff to call the police in the morning. I mentioned all of these issues to an unconcerned manager, Matthew Graber, in the morning. He told me that noise is "out of their control" and was very unsympathetic and unappologetic. For $260 a night we got no sleep, felt like we spent the night at a shelter, 2 of us got no breakfast and we all left upset. This place is an embarrassment to the Marriott chain. STAY AWAY!

Room Tip: Beg for a room away from street noise - the bars are open until 2 am and the noise continues after t...
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank The_Kman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review, July 14, 2014
Thank you for sharing your recent experience at the Residence Inn in Syracuse. I do apologize that our efforts to accommodate your requests fell short of expectations. Our urban location, however convenient, is adjacent to some of Syracuse's best restaurants and bars, which are a source of vibrant nightlife. I am truly sorry for any disruptions caused by outside noise during your stay. Should your travels bring you back to Syracuse, I do hope you'll join us again and enjoy a more restful stay.

Jim Wefers, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 30, 2014

This property is in a great location. Easy walk to downtown and close to restaurants. There are a few boutique shops but if you want shopping the new local shopping centre is a few miles away. We didn't have a booking and they were able to accommodate us. We were also able to check in early. The rooms where clean and modern. There are roadworks on the main road leading into the property so during the day it is a little noisy but at night it was fine. Staff were friendly and accommodating.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CassF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review, July 18, 2014
I am pleased to read of your recent stay at the Residence Inn and glad we were able to accommodate your last minute booking. Should your travels bring you back to Syracuse, I hope you will join us again.

Warm Regards,
Jim Wefers, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 3, 2014

Hotel staff went out of their way to make us feel comfortable even though this is not a typical full service hotel (i.e. no porter to help with bags). I called ahead to ask for early check-in and Trisha at the front desk greeted me by name - a lovely welcome! Celeste from housekeeping was a doll and prepared two rooms for us to select from (my dad has Parkinson's and she was gracious about changing sheets, extra bath amenities, swapping room keys and laughing at his oddball jokes; she's a empathetic angel disguised under that housekeeping uniform).

Included breakfast buffet was well stocked with hot and cold items. Tables were cleaned off quickly. All day coffee/tea near the bar is a nice touch.

Hopefully the street construction and wonky sidewalks will be repaired soon.

Room Tip: NB: the handicap room has a bigger shower but if the sofa bed is opened, access to the front door is...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review, June 4, 2014
I appreciate you taking the time to share thoughts on your recent stay at the Residence Inn. I am beyond pleased that our front desk and housekeeping associates were able to make your stay an exceptional one. I will be sure to pass along your comments to the staff members you mentioned specifically. Should your travels bring you back to Syracuse, I look forward to welcoming you back once again.

Be Well,
Jim Wefers, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 28, 2014 via mobile

We had a great experience with this hotel. Newly opened and very nice accommodations. Conveniently located to shops and restaurants. Had a great experience. Would highly recommend if you're in the Syracuse area.


Stayed September 2013, traveled on business
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

An interesting hotel. The rooms are organized in a rather unique way with the sleeping area somewhat separated from the living/kitchen area, but not truly separated. Likewise the room and bathroom are semi separated. The walk-in shower and toiled are behind a door, but the sink and wash-area are not. Makes it somewhat of a nuisance if your are sleeping-in and someone else is using the sink area.

Having said that the hotel was newer and look well maintained and rather clean. The front desk staff and room staff were friendly and efficient. The breakfast area was rather nice, but they had trouble keeping the food trays filled and the food was somewhat cold and not as hot as it should be.

Overall decent price, decent hotel with an excellent downtown location.

Room Tip: Try to avoid having a room that faces the street. It does get rather noisy with local traffic.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank haurock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Syracuse Downtown at Armory Square

Property: Residence Inn Syracuse Downtown at Armory Square
Address: 300 W Fayette St, Syracuse, NY 13202-1202
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #11 of 31 Hotels in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Syracuse Downtown at Armory Square 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Residence Inn Armory Square offers 1 & 2 bedroom suites in the heart of downtown Syracuse. Free hot breakfast, indoor pool & our expanded fitness center allow you to stay on top of your daily routine. Valet parking, flexible meeting space, on-site Bar, outdoor seating & patio area and set us apart from other Syracuse hotels. Free Wi-Fi and Marriott’s interactive GoBoardTM keep you connected. ... more   less 
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