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All reviewssyracuse airportfront deskpark and flyfrequent travelerthe maintenance manthe shuttle driverearly flightbed was comfortablethe holiday inn expressstay at this hotel againhome away from homecleaning staffcoffee makerfitness roomstate fairstayed here for one nightnice stay
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Reviewed September 18, 2017

Great place for a couple of lovebirds or small family to feel as if they're experiencing a bit of European retreat (in Syracuse, no less). Free DVDs, popcorn, a deliciously quaint kitchen area, dishwasher, stove, coffee and cushy beds with plush bedding. Full fridge (for the dining-in crowd) and great bathrooms stuffed with sumptuous towels. Little shop of goodies off the lobby with games, and toiletries, too. Feels seaside resort and a bit high-end except the bill. Staff warm and friendly. (The bit worn around the edges feels like the condo rental at the shore, so complaints are a bit persnickety.) Highly recommended.

  • Stayed: August 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank jackefrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded September 19, 2017

Jackefrost,

It seems like all we were missing with the ocean view! It is great to hear so much positive feedback, it really is retreat! We provide everything to make it your home away from home! Let us know the next time you are in town and we will roll out the ocean view curtains! Thank you so much for taking the time to provide your highly recommended review, we look forward to seeing you again soon in the future!

Meg Campbell

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Reviewed September 15, 2017 via mobile

We booked this room at the last minute as we were forced to stay near the Syracuse Airport due to baggage problems.
Check-in was quick and easy, although this hotel does not offer king-size beds as an option (queen or doubles only).
Room was small with most real-estate going to a kitchenette area. Queen bed abutted the wall on one side, so not easy to access for two.
Room was clean; plenty of towels and pillows.
Nice last minute stay but would not stay again.

Stayed: September 2017, traveled as a couple
Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded September 17, 2017

Debra K,

I'm happy to see we were able to accommodate you for your last minute needs in the Syracuse Area. As a Candlewood Suites we are an extended stay property and all of our rooms are equipped with full kitchenettes. I am sorry to hear the bed was not as feasible as you had hoped and we re working on a way to better accommodate our guests with the beds being so close to the wall. I appreciate you taking the time to leave us your feedback and hope you will give us another chance if you are ever in the Syracuse area again.

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Reviewed September 14, 2017

We stayed in this place for one night on our way to Alexandria Bay, New York in September 2017. We stayed in two rooms (5 of us) both with kitchenette. Kitchenette was well stocked with utensils and wash clothes. The entrance to this hotel from the highway is not very obvious. You have to really look for it to find it. This place has a worn out look and can do with a little upgrade. In our room water was leaking from the refrigerator and pooling near the door which we reported to the front desk next morning. The morning staff was friendly and helpful. May be OK for a brief stay.

  • Stayed: September 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Santhanam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded September 17, 2017

Santhanam P,

It was a pleasure having you all with us for your brief stay passing through. We are in the process of upgrading the hotel and hope to see you on your next visit to show you the great progress we are making! I hope you enjoyed the beautiful ABAY!

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Reviewed August 30, 2017 via mobile

Booked The Room last minute through Nancy so wife and I could attend New York State Fair. Stayed in room 227 just re done beautiful job. Every time we stay there they make you feel at home would not stay in another hotel in Syracuse if ever stuck call Nancy or Megan they will help you out.

Stayed: August 2017, traveled with family
Thank BlakeRichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded September 4, 2017

Blake!

I hope you enjoyed the fair as much as you did the hotel! As always thank you for being such a loyal guest and sharing your great feedback. We look forward to seeing you again soon for some great SU football home games!!

Meg Campbell

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Reviewed August 15, 2017 via mobile

My family and i stayed at the candelwood suites on south bay road and i must say the experience was magical. The staff went way out of there way to make sure our stay was as comfortable as possible. Any thing we needed they never hesitated they made sure we got it right away.the rooms are a delight they was clean and comfortable.and i must say i have 3 small kids and they can be a handful but it never bothered the staff at all they was all so friendly to my kids. And the manager was awesome she done a great job to make sure our stay was the best.im definetley going back again.cant wait until our next visit to syracuse and with our candlewood family.

Stayed: June 2017, traveled with family
Thank southernclass86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded August 17, 2017

Southernclass86,

I am blown away by your WOWING review! We love having your family stay with us each year for your vacation! We couldnt ask for more than hearing we made such a magical impression on you! Thank you so much for all your kind words and sharing your experience with everyone else!

Take Care,
Meg

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