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“Better hotels in the area” 3 of 5 bubbles
Review of Candlewood Suites Syracuse Airport

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Candlewood Suites Syracuse Airport
Ranked #12 of 31 Hotels in Syracuse
Certificate of Excellence
Brockville, Canada
1 review
“Better hotels in the area”
3 of 5 bubbles Reviewed March 11, 2013

Parking at the airport would have been $80.00, so we chose to search for a motel nearby in this price range. The booking online gave me a total of $100.56 which was pretty reasonable. When we arrived, we were told that this price was the room only. The park, sleep and fly was going to be a total of $146.89. The difference of $46.33 was to pay for the airport shuttle and the parking for up to 14 days. Seemed a little steep to me.

When we returned from our trip after midnight, the shuttle was waiting for us and the room was okay, if a little worn, but my wife was not impressed by a couple of small spots of blood on the sheets. She mentioned it at the front desk in the morning and they were very apologetic and we were given a couple of vouchers for the snack bar. I think we'll try another place next time.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, March 26, 2013
Dear Martin V-

I want to thank you for taking the time to review our hotel. I understand the reservation you booked at first was for the room only which would have included parking for the one night that you stayed. In order to leave your car you needed to book the park and fly package. This was the difference in the price. The package includes up to 14 days of parking and overnight accomidations. Parking at the airport is 8 dollars a day for outside parking and 11 dollars a day for garage parking. I aplogize that there seemed to be spots on your sheets. I have shared your comments with the housekeeping department. We would love for you to give our hotel another try if you ever are in the Syracuse area again. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
    95
    73
    48
    17
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Ottawa, Canada
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed March 10, 2013

While staff was friendly and shuttle efficient, I thought the room looked a little dingy and the beds were small and uncomfortable. Parking was convenient, but for the price, I think there are much better places to stay park and fly in Syracuse. No breakfast included or available. Lobby looks messy and unprofessional.

  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RecentlyRetired2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, March 12, 2013
Dear Recently Retired-

Thank you for taking the time to review our hotel. I am glad you found our staff to be friendly and efficient. I am sorry that you found the beds to be uncomfortable, with all mattresses it comes down to personal preference as to what you find comfortable and uncomfortable. Although we do not offer a complimentary breakfast we do have breakfast items available for purchase in our Candlewood Cupboard. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northborough, Massachusetts
Level Contributor
230 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed March 5, 2013

Stayed at this hotel for one night while traveling on winter vacation.

The Good:

-Reasonable price
-Polite and helpful service
-Convenient location - To both I-81 and the NYS Thruway - also lots of restaurants and other retail shops close by.
-Clean pleasant lobby

The Bad:

-Room was a somewhat dated
-Bed was small and uncomfortable
-Sleeper sofa had a thin uncomfortable mattress

Overall it served its purpose very well and I wouldn't hesitate to to stay here again. It is definitely a value hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Miusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review, July 12, 2013
Dear Miusa,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and location.

However, We’re sorry we fell below your expectation regarding our bed and the sleeper sofa. We will address these points. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
1 review
5 of 5 bubbles Reviewed March 4, 2013

Marissa went totally above and beyond anything her job title holds for responsibilty with helping me and my family getting my mother situated in her room for weeks to come. It's a real good feeling to know she'll be there ready to help in any way she can. A true asset to Candlewood Suites. If she's not promoted to Management duties soon, then somebody in management now, is not doing their job.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 6, 2013

We chose this location because it was close to the airport and this hotel did not disapoint us. With in a mile from the airport and prompt service made it a great stay. The room was clean and comfortable.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hospitality911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

However their cleaning staff need some training.

We stayed at the hotel one night and found the facility suffecient and the staff very friendly. The desk staff were very nice and the airport shuttle drivers were very friendly. We were able to leave our car at the hotel for $5.00 a night while we were on vacation in Florida. The hotel is close to the airport and so for those reasons alone I would stay at this hotel again.

However like i mentioned above the cleaning staff need some refresher training.

The bathtub may not have been cleaned for several days. First thing in the am while getting ready to leave for the airport I discovered a ring around the bathtub and many long black hairs still in the bathtub. I'm not a fn of other people's hair especially in the bathtub I am about to use.

The dirt ring arpund the tub was an issue as well.

Other than that I would stay there again. Perhaps this was a one-off issue.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review, February 18, 2013
Dear Brian M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk staff and location.

However, We’re sorry you received poor service from our housekeeping. We will address this points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 21, 2013

The people were nice, but the decor was very worn. Our room felt dirty. There were stains on the upholstery and there was a water ring mark from a cup on our side table. I do not recommend this hotel as there are plenty other to choose from that will surely be cleaner.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Georgia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, January 22, 2013
Dear Georgia B,

Thank you for taking the time to review our property. I am sorry that you felt the cleanliness of the hotel was lacking. I apologize for the water mark on your side table in the room as this must have been missed during the inspection of your room. We take all comments good or bad and use them as training tool for the staff. I am glad that you thought the staff was nice and accomidating as that is what we strive for. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Syracuse Airport

Property: Candlewood Suites Syracuse Airport
Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites

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