I was so disgusted by the thought of sleeping in this place that I was actually glad that I had to get up at 4am to catch a flight! The desk staff looked over worked, over tired and only moved when absolutley necessary. Not to mention thata it seemed there were only 2 opeople running the whole place! None of them was dressed in a professional manner with the exception of one man who I took to be the Manager on Duty. He eventually handled my check-in but first ignored me for the first 10 mins that I stood at the front desk..he continued to help other people who came up to the desk but would not look in my direction. Finally, he tried to check me in and handed me a print out of my reservation. NONE of my information was correct with the exception of my name! It had a completely different address, phone number, city everything! Nothing even close to my info. When I pointed this out, he said that "it doesn't matter" and told me to just scratch it out and fill in the correct info. Then I tried to use a tax exempt form...big mistake! They had no idea how to handle this! He even set my form down on the desk, walked away for a minute then returned and tried to convince me that this was not my form I had just handed him but someone elses that I was trying to use!
Finally, I asked if there was an elevator to my room on the second floor. THere was not. He asked if I needed help with my bag. I had 2 bags so I asked for assistance. He said ok and walked away. I assume he was going to get a hotel porter or someone to help with my bags. Instead he returned about 2 mins. later (While a woman sat behind the desk and just looked at me while she was on a personal phone call.) with no one to help me. He stared at me for a second and then this look of realization came across his face and he came around the desk and draged my one large bag up the stairs himself while I hauled my other bag and carry on. People were still waiting at the desk for help at this point but the other woman was clearly too busy with her personal life to do anything.
I won't even get into the rooms. Let's just say, very small, hardly room to move, hadn't been updated since the early 70's and felt more like a prison cell than a room. It seemed clean but it just had an overall creepy feeling.
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- Also Known As:
- Best Western Syracuse Airport Hotel Syracuse
- Best Western North Syracuse
- Syracuse Best Western
- North Syracuse Best Western