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“Very convenient airport hotel”

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Best Western Syracuse Airport Inn
Ranked #20 of 32 Hotels in Syracuse
Spokane, Washington
Level 5 Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Very convenient airport hotel”
Reviewed November 3, 2013

This hotel is within walking distance of the terminals though there is also a shuttle bus on call, running from 4 a.m. to midnight. A warm friendly place with good wi-fi connections in the rooms and helpful staff!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Celia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, November 5, 2013
Dear Celia N.,

Thank you for writing such a complimentary review of our Hotel on Tripadvisor.
We are glad that you enjoyed the WI Fi service and found our complimentary airport shuttle service convenient.
We look forward to your return.

Best,
Scott Parody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Comox, Canada
Level 6 Contributor
240 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed November 3, 2013

Although most aspects are average for an airport hotel, this place has a few things going for it.
First, the staff are great. Check in and check out were quick and friendly. Staff in the bar and in the restaurant were efficient, but take time to chat. My server, Jenn, provided excellent food and drink, and was charming and entertaining as well. Mind you, there weren't many other customers, so there was time to chat.
Second, the bar has some excellent local beers on tap -- I had both Empire IPA and Syracuse Pale during my stays. Both were great. (If you are not a fan of a strong flavor of hops, avoid the IPA and go Pale.)
Third, shuttle service to/from the terminal is quick and courteous. I called from the free phone at the terminal and the van was there in a matter of minutes -- no waiting for a scheduled service (hotel is only about 1/4 mile away).
For the rest -- size of rooms, cleanliness -- they are all fine, but about what you should expect from any decent airport hotel (so 3 out of 5 for that).
On both visits the restaurant and bar were very quiet; so if you are looking for nightlife, you may need to find it elsewhere.
I spent two nights there (once for an early morning departing flight, and once again for a late evening arrival). Both visits were fine, and I will certainly use this hotel again if flight bookings require an airport stay-over.

  • Stayed November 2013, traveled solo
    • Value
    • Location
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Helpful?
Thank fred_cameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, November 5, 2013
Dear Fred_Cameron.,

Thank you for writing such a complimentary review of our Hotel.
I was glad to read that you enjoyed the service from Jenn. She is top notch.
We are very pleased that you enjoyed your stay with us and look forward to your return.

Best,

Scott Parody
General Manager
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Donmore, PA, United States
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed November 2, 2013

Were travelling from Portland, OR to Gettysburg, PA and stopped for overnight stay. The hotel wass older but neat, clean and very friendly staff. The beds were extremely comfortable - an absolute must! We got in too late for food. The morning breakfast was standard BW fair and I would rate average cxompared against the absolute best BW breakfast I ever had located in Walla Walla, WA.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, November 5, 2013
Dear Thomas M.,

Thank you for writing such a complimentary review of our Hotel. Since we are the only Hotel located at Syracuse’s Hancock International Airport we have a distinct advantage over other Airport Hotels.
We are very pleased that you enjoyed your stay with us and look forward to your return.

Best,
Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, United States
1 review
Reviewed October 30, 2013

Convenient and nice stay for an early morning flight out of Syracuse. Check in was prompt and room was clean. Wake up call was actually on time at 3:30 AM and we were on the first shuttle for the day--driver was friendly and van was warm. Hotel is literally less than a 3 minute drive to the airport, and that convenience was well worth the stay. Upon return (did a Park and Fly) shuttle arrived within minutes of us calling--again driver was friendly and took us directly to our car. Overall my husband and I were impressed and will consider flying out of Syracuse again (rather than smaller Binghamton airport) simply because of the convenience, price, and stay we had at this hospital.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, November 1, 2013
Dear Jessica M,

Thank you for taking the time out of your busy schedule to write such a nice review of our Hotel on Tripadvisor.
Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We are glad to see that you found our Park and Fly so convenient, and our staff so accommodating.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area.

Best,
Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rome, United States
1 review
Reviewed October 25, 2013

the best thing about this hotel is its at the Airport so if you have a really early flight or get into Syracuse really late you can stay here , i wouldnt recomend it since there are hotels at the end of the road that the airport is on, youll pay the same rate but your room will be so much better for the money.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, October 29, 2013
Dear Brenda B,

Thank you for you for taking the time to post a review. I am sorry that you did not enjoy your stay here at the Best Western Syracuse Airport Inn.
You did get an Internet only advanced purchase rate on your room which is comparable if not lower than most of the other hotels close to Hancock International Airport.
Sincerely,
Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keystone Heights, Florida
Level 5 Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 22, 2013

We stayed here the night before an early morning flight (wake up call at 3:45). Very clean and quiet room. Coffee available 24 hours a day! Heather got breakfast ready early as there were many visitors leaving on 4:15 shuttle...very much appreciated!!

Room Tip: We stayed at back of hotel, room 142. Very quiet!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyndi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, October 25, 2013
Dear Cyndi F,

Thank you for taking the time out of your busy schedule to write such a complimentary review of our Hotel and Staff on Tripadvisor.
I am passing on your comments, knowing that it will serve as an inspiration to our Staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse are. We look forward to your return.

Sincerely,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario,canada
1 review
Reviewed October 14, 2013

Very pleased and satisfied with this hotel. The breakfast experience could have been improved upon but the coffee was great. Our room, very spacious, with a single King Size bed was more than adequate - just was not use to the "fluffiness" of the mattress - I prefer something a bit more firm. TV reception was great. Lots and lots of hot water for our showers, that was excellent. Only 7 minutes from my brother's house, another plus. Would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank moedoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, October 18, 2013
Dear moedoe,

Thank you for taking the time out of your busy schedule to write such a complimentary review on TripAdvisor.
I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse. We look forward to your return.

Sincerely,

Scott Parody
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Syracuse Airport Inn

Property: Best Western Syracuse Airport Inn
Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 32 Hotels in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Syracuse Airport Inn 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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