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“Very Convenient”

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Best Western Syracuse Airport Inn
Ranked #20 of 31 Hotels in Syracuse
Reviewed August 1, 2013

This hotel has been here a long time but it has apparently been updated and modernized very nicely. It is definitely designed to accommodate the air traveler. There is a computer with a printer available in the lobby at no cost for printing boarding passes. A shuttle bus is available at no cost for the 2 or 3 minute ride to the terminal. Although the hotel is located just a few hundred feet from the main runway, there was no aircraft noise during the night.

The staff were all friendly and accommodating, the rooms were very clean and the beds were comfortable.

  • Stayed: July 2013, traveled with family
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Thank Ernest S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded August 2, 2013

Dear Ernest S,

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at out Hotel. We certainly enjoyed having you stay with us.
I am happy to see that you found our hotel so comfortable and convenient. We appreciate your kind comments about us and your review has been passed on to the staff.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager

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449 - 455 of 574 reviews

Reviewed July 31, 2013

The hotel was old. It had a public restroom-type toilet. We stayed there for the location to the airport only. Hotels aren't what they used to be.................................xxxxxxxxxxxxxxxxxxxxxxxx

  • Stayed: July 2013, traveled with family
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Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded August 2, 2013

Dear Gail C,

Thank you for taking the time to review our Hotel on TripAdvisor.
I am disappointed we failed to give you the accommodations we strive for with all our guests. Please know that your comments have been reviewed in detail.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Sincerely,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

Not so great. After United Air lost our luggage (again), we arrived to a small, cramped queen room with 1 bedside table, a lamp that could not be plugged in, dubious overall cleanliness, tiny bathroom with redundant sinks (??), filthy carpet and a fuzzy old TV that someone used to watch the Apollo moon landing. Exhausted from the day before, we hung out the "Quiet, please" sign, only to be serenaded in the morning by housekeeping, blasting Beyoncé, as she went from room to room. Major stupid.

It is located almost on the airport tarmac yet the noise from aircraft was minimal. Two storey but no elevator. Moderate room rates. Hotel is frequently filled with airline staff on layover, who seem to get the best rooms. Free but slow Wi-Fi. Free outdoor parking. Has an outdoor pool. Hot breakfast included. Small restaurant and bar serving reasonable quality food. Difficult to hear conversation due to staff rough housing in the kitchen.

Room Tip: Get an outside facing room away from the pool. More to the point, there are several better hotels in...
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  • Stayed: May 2013, traveled as a couple
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Thank Hawkeye-999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded July 31, 2013

Dear Hakeye-999,

Thank you for your cooperation in taking the time to write a review of our Hotel on TripAdvisor.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. We have replaced all of the televisions in our Hotel with new Flat screens. Your observations have aided us in locating areas of our service needing improvement.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013 via mobile

Best western central suggested this hotel, we asked for and got a quiet room. Unfortunately this place was filled full with excited fly football leagues(10 year olds). Lots of doors banging & hall noise that quit at 11:30 & began again at 6:30. No hot breakfast for us due to crowd of kids again, but glad we got good coffee.

  • Stayed: July 2013
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Thank Marjorie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded July 31, 2013

Dear marg2692,

Thank you for your comments concerning your stay with us. I appreciate your taking the time to review us on TripAdvisor and hope you will accept my apologies for any inconvenience you experienced.
I am disappointed we failed to provide a peaceful and pleasant stay for you and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and corrective action has been taken.
We appreciate your patronage and hope you will stay with us the next time you are in Syracuse.

Best,

Scott Parody
General Manager

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Reviewed July 25, 2013

Great staff that were very helpful and friendly; the hotel was very clean and the room was comfortable. The pool area was filled with blooming flowers - so beautiful we didn't want to leave! Someone there must love growing plants, and they should keep up the good work! Even though we were right next to the airport, it was very peaceful.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded July 31, 2013

Dear Susan W,

Thank you for taking the time out of your busy schedule to write such a complimentary review on TripAdvisor.
I’m glad you got a chance to enjoy our courtyard pool and I am passing on your comments, knowing that they will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse. We look forward to your return.
Best,

Scott Parody
General Manager

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Reviewed July 23, 2013

I was helping my daughter move away to college and chose to stay at the closest hotel to Syracuse airport for one night rather than drive at night in an unknown city. This hotel is just what we needed. The staff is great, friendly, helpful, professional. The breakfast met our needs the following morning. As we checked out, the front desk staff printed out directions to help us get to our destination. The only suggestion I would make to the hotel is the same most other reviews: the room furnishings need to be upgraded, they are worn.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank HikeAroundtheWorld49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded July 29, 2013

Dear HikeAroundtheWorld49,

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at out Hotel. We certainly enjoyed having you with us.
We value your feedback and will look into your suggestions. We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

Got motel at the last minute. Airport close but noise from planes not an issue. NO elevator as only two floors but manager most helpful in carrying bags to room. Restaurant very good and full hot breakfast. Good value for the money.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Deanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded July 29, 2013

Dear Deanna R.,

I just wanted to take a moment to personally thank you for reviewing us on Tripadvisor. I’m glad you enjoyed your stay with us and also that you had a chance to enjoy our restaurant.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Syracuse Airport Inn

Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 31 Hotels in Syracuse
Price Range: $102 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Syracuse Airport Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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