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“My stay” 2 of 5 bubbles
Review of BEST WESTERN Syracuse Airport Inn

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BEST WESTERN Syracuse Airport Inn
Ranked #19 of 31 Hotels in Syracuse
Happy Valley, California, United States
1 review
“My stay”
2 of 5 bubbles Reviewed July 31, 2013

The hotel was old. It had a public restroom-type toilet. We stayed there for the location to the airport only. Hotels aren't what they used to be.................................xxxxxxxxxxxxxxxxxxxxxxxx

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, August 2, 2013
Dear Gail C,

Thank you for taking the time to review our Hotel on TripAdvisor.
I am disappointed we failed to give you the accommodations we strive for with all our guests. Please know that your comments have been reviewed in detail.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Sincerely,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
    104
    167
    141
    70
    33
See reviews for
159
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94
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Ontario's Near North, Canada
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

Not so great. After United Air lost our luggage (again), we arrived to a small, cramped queen room with 1 bedside table, a lamp that could not be plugged in, dubious overall cleanliness, tiny bathroom with redundant sinks (??), filthy carpet and a fuzzy old TV that someone used to watch the Apollo moon landing. Exhausted from the day before, we hung out the "Quiet, please" sign, only to be serenaded in the morning by housekeeping, blasting Beyoncé, as she went from room to room. Major stupid.

It is located almost on the airport tarmac yet the noise from aircraft was minimal. Two storey but no elevator. Moderate room rates. Hotel is frequently filled with airline staff on layover, who seem to get the best rooms. Free but slow Wi-Fi. Free outdoor parking. Has an outdoor pool. Hot breakfast included. Small restaurant and bar serving reasonable quality food. Difficult to hear conversation due to staff rough housing in the kitchen.

Room Tip: Get an outside facing room away from the pool. More to the point, there are several better hotels in...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hawkeye-999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, July 31, 2013
Dear Hakeye-999,

Thank you for your cooperation in taking the time to write a review of our Hotel on TripAdvisor.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. We have replaced all of the televisions in our Hotel with new Flat screens. Your observations have aided us in locating areas of our service needing improvement.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Springs
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 28, 2013 via mobile

Best western central suggested this hotel, we asked for and got a quiet room. Unfortunately this place was filled full with excited fly football leagues(10 year olds). Lots of doors banging & hall noise that quit at 11:30 & began again at 6:30. No hot breakfast for us due to crowd of kids again, but glad we got good coffee.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marjorie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, July 31, 2013
Dear marg2692,

Thank you for your comments concerning your stay with us. I appreciate your taking the time to review us on TripAdvisor and hope you will accept my apologies for any inconvenience you experienced.
I am disappointed we failed to provide a peaceful and pleasant stay for you and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and corrective action has been taken.
We appreciate your patronage and hope you will stay with us the next time you are in Syracuse.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, United States
1 review
5 of 5 bubbles Reviewed July 25, 2013

Great staff that were very helpful and friendly; the hotel was very clean and the room was comfortable. The pool area was filled with blooming flowers - so beautiful we didn't want to leave! Someone there must love growing plants, and they should keep up the good work! Even though we were right next to the airport, it was very peaceful.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, July 31, 2013
Dear Susan W,

Thank you for taking the time out of your busy schedule to write such a complimentary review on TripAdvisor.
I’m glad you got a chance to enjoy our courtyard pool and I am passing on your comments, knowing that they will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse. We look forward to your return.
Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden Grove, California
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

I was helping my daughter move away to college and chose to stay at the closest hotel to Syracuse airport for one night rather than drive at night in an unknown city. This hotel is just what we needed. The staff is great, friendly, helpful, professional. The breakfast met our needs the following morning. As we checked out, the front desk staff printed out directions to help us get to our destination. The only suggestion I would make to the hotel is the same most other reviews: the room furnishings need to be upgraded, they are worn.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank HikeAroundtheWorld49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, July 29, 2013
Dear HikeAroundtheWorld49,

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at out Hotel. We certainly enjoyed having you with us.
We value your feedback and will look into your suggestions. We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington, Canada
2 reviews
5 of 5 bubbles Reviewed July 22, 2013

Got motel at the last minute. Airport close but noise from planes not an issue. NO elevator as only two floors but manager most helpful in carrying bags to room. Restaurant very good and full hot breakfast. Good value for the money.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Deanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, July 29, 2013
Dear Deanna R.,

I just wanted to take a moment to personally thank you for reviewing us on Tripadvisor. I’m glad you enjoyed your stay with us and also that you had a chance to enjoy our restaurant.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 21, 2013

Our overall stay was great. location off of I 81 near the air port. Location a plus less concerned about your car cause your not in a residential area. We loved the pool spent 2 hours with the kids in it. The hot breakfast was great for the kids. they loved watching the planes. Beds were soft plenty of room in room we even had a cot. Laundry area near room great to have cause the kids spent 4 nights. I came down to hotel to babysit while their mom spent time at hospital with their grandmother.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, July 29, 2013
Dear TripAdvisor member,

We are glad you enjoyed your stay with us at the Best Western Syracuse Airport Inn. Your review of our Hotel was very generous and greatly appreciated. We are very happy to hear your family got a chance to enjoy the pool.
We appreciate your patronage and hope you will stay with us the next time you are in Syracuse.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Syracuse Airport Inn

Property: BEST WESTERN Syracuse Airport Inn
Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212-3913
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 31 Hotels in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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