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“If you get stuck at the Syracuse airport”

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Best Western Syracuse Airport Inn
Ranked #20 of 32 Hotels in Syracuse
Austin, Texas
Level 5 Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“If you get stuck at the Syracuse airport”
Reviewed June 14, 2013

Due to flight delays we were "stuck" at the Syracuse airport. This has happened to us before so we knew that the only place to stay nearby was this airport inn. The inn is very dated and tired looking, but the staff is friendly and the room was clean.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cyclist6049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, June 15, 2013
Dear cyclist6049,

Thank you for taking the time to share feedback on your recent stay with us at the Best Western Syracuse Airport Inn via TripAdvisor. We appreciate your input and I have shared your review with our staff members; we take great pride in providing our guests with an excellent product and services.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • Any
English first
Carlsbad, California
Level 6 Contributor
246 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 28, 2013

Great place to stay when your flight comes in very late. We got in around midnight and did not want to drive at all. They have a shuttle to pick you up. We did ask taxi - but they won't take you because it's too close (not enough $$ for taxi).

Good breakfast in the morning, help you get going.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RLCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, May 29, 2013
Dear RLCD

Thank you for taking the time to review us on TripAdvisor. We are glad we could accommodate you late at night and we are happy to hear you enjoy our breakfast buffet. Thank you for choosing the Best Western Syracuse Airport Inn when you fly into Syracuse.

Best,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boonville, New York
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 24, 2013

Due to a flight delay we had to spend the night here. Nothing wrong with this Hotel. Our room was clean with comfortable beds. The Remote Control had a special cover to keep it clean. The staff was excellent handled all the last minute customers with no problems. The next morning the buffet was ready before 4AM for all the customers leaving early that was nice. No problems with the restaurant eating out can be expensive no matter where you go. Some people find fault with everything we were happy with our brief stay.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lambert16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, May 29, 2013
Dear Lambert16

Thank you for taking the time to review us on TripAdvisor. We appreciate your input and I just wanted to let you know that I have shared your review with our staff members; we take great pride in providing our guests with an excellent product and services.
Come stay with us the night before your next flight out. We'd love to have you back.

Best,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bangor, New York, Usa
1 review
Reviewed May 22, 2013

Ok but surely not great, sorry. Must be honest, tho'. Old style, giant-backed TV didn't work right & couldn't be viewed. Restaurant tables filthy & 1 waitress very slow. Food good, but cost a small FORTUNE! Ridiculous price for small meal! Would NOT stay here again or recommend. Wish I could get my $$ back!!

  • Stayed March 2013, traveled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Norman G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, May 24, 2013
Dear Norman G,

We are sorry we were not able to provide you with the quality services and amenities you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are always looking for ways to improve our guest’s experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a comfortable stay. Thank you again for your feedback and we hope you will consider staying with us again the next time you are in the area.

Thank you,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Syracuse hotels

Ottawa, Canada
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 20, 2013

Stay at this hotel on May 17th & 18th.
Pros: location - very close to the airport & shopping
Staff was friendly and morning staff worked very hard to ensure everyone was happy w/breakfast

Con: very small room. Bed was suppose to be queen but it certainly didn't seem like it. Bed was old and middle caves in. Hotel is NOT sound proof in any way - we were on the 2nd floor and both nights there were people outside smoking until 2am - talking in reasonable voices but it was like they were in our room....even worse noise when people walked down the halls and coming from the rooms around us.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott Erin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, May 24, 2013
Dear Scott Erin H,

Thank you for taking the time to share your comments and feedback with us. I have shared your remarks with our staff to ensure that all of our guests exit the courtyard at a reasonable hour. Your feedback is an important component of the ongoing learning process. I apologize for not meeting your expectations during your most recent stay as our staff prides themselves on delivering great service to each guest.
Your experience is not representative of what we aim to provide our guests and I hope you will choose to stay with us again.

Warmest Regards,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level 5 Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 15, 2013

If you need a place to stay the night that is close to the Syracuse airport you won't find anything closer than the Best Western. It is only a couple hundred yards to the terminal. Unless you want to there is no need to walk as they have a shuttle that only takes a couple minutes each way. The rooms are very dated. However the bed was comfortable and everything appeared to work in the room. The only downfall was the lack of effort put in cleaning the room. It had been a while since the carpets had been vacuumed along the walls and under the furniture. The corners in the bathroom had a substancial build-up of grime. Had drinks and dinner in the bar. The beer was cold and the food was quite good.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, May 17, 2013
Dear Bill D

On behalf of the Best Western Syracuse Airport Inn we would like to express our sincere apologies for the housekeeping issue you experienced during your stay with us. We do our best to meet our guest’s expectations and apologize that we did not meet yours during your stay. We certainly hope that the rest of your stay with us was pleasant and that you choose to try us out again in the future.
Thank you for staying at the Best Western Syracuse Airport Inn.

Best,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Level 5 Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 11, 2013 via mobile

This hotel is incredibly dated and could use a complete renovation. The rooms, while fairly spacious, are kind of retro - popcorn ceilings, non-flat screen TVs, old telephones, etc. We found a random old beverage bottle under one of the beds. We could hear everything happening in the hallway. The beds were decently comfortable, except that I think they try to pass off flat sheets as fitted sheets, so when I woke up in the morning, I was lying on part of the bare mattress, which kind of grossed me out.

The bathrooms are small. Our toilet usually took a couple of flushes to make sure everything went down.

I realize that this is a budget-friendly hotel, but I think that they could spruce things up a bit to make the experience a bit better.

I realize that this is

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corklevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, May 12, 2013
May 12th, 2013

Dear corklevy,

Thank you for reaching out to share feedback on your recent stay with us via TripAdvisor. Please know that your satisfaction is important to us, and we take your comments on our efforts and amenity quality into consideration as we constantly look for new ways to meet our guest's expectations. I apologize for any discomfort or inconvenience you encountered and for the frustration you faced. We are dedicated to ensuring your satisfaction, and look forward to having another chance to show you the quality hotel experience you expect .

Sincerely,

Scott parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Syracuse Airport Inn

Property: Best Western Syracuse Airport Inn
Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 32 Hotels in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Syracuse Airport Inn 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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