I've stayed at this hotel many times because of the proximity to the airport. In 2010 I left a negative review, but thought I'd try it again. My stay on Jan. 11 was just as bad as 2 years ago. The room was okay, but the restaurant was terrible, mostly the service. I went down to the restaurant about the time it opened. I sat there for 10 minutes before even being acknowledged by staff. Once during that 10 minutes, a restaurant employee walked out of the kitchen and right past me. She proceeded to assist someone that walked in after me, but never even mentioned that someone would be right with me. When a waiter finally came out there was no apology for the wait. I placed my order, but when I received it I had to send it back. I rarely do that in a restaurant, but the chicken breast in the sandwich I ordered was dry and way overcooked, to the point I could barely bite through it. I received another one that was much better. Another issue I had was with the waiter. People in the service industry, no matter what the job is, should be taught to not call customers "hun" or any other patronizing title. Last, but not least, as I was sitting in the dining room I could hear the staff back there dropping the f-bomb and burping very loudly. Come on, where is your common sense? I think Willy Degel needs to visit this restaurant and teach them a thing or two. I won't return. There are too many other hotel options in the area with airport transportation.
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- Also Known As:
- Best Western Syracuse Airport Hotel Syracuse
- Best Western North Syracuse
- Syracuse Best Western
- North Syracuse Best Western