We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Better than expected”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Red Roof Inn Syracuse
Ranked #17 of 31 Hotels in Syracuse
Reviewed June 24, 2013

My husband and I decided to go to Syracuse on short notice and our favourite property was unavailable. As we were only staying one night, and based on Tripadvisor reviews we chose the Red Roof Inn. It is not a chain we would normally consider but we were pleasantly surprised. We had room 221, a superior king that appeared to have been recently renovated,with fridge, microwave and lap-top size safe. The bathroom, although very small, was clean and tidy with the sink and countertop outside the bathroom proper. The front desk staff at check-inn were very friendly and we received a phone call 15 minutes after arriving to verify that our room contained everything we needed - a nice touch. The bed was very comfortable, the shower worked well, and although not spacious the room was fine for a night or two. There was some truck noise from the properties nearby but not enough to disturb us.
The location was convenient to major highways and many fast food restaurants.
The only negative was the free wi-fi did not work but for one night we didn't complain.
It appears the Red Roof Inn chain is trying to upgrade their image and if this property is anything to go by they are headed in the right direction.

Stayed: June 2013, traveled as a couple
Thank cheopat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded June 25, 2013

Thank you so much for sharing your feedback on your recent stay with us. We are pleased to hear that we exceeded your expectations. It is always our intent to give our guests the type of service that keeps them coming back to us. Feedback like yours is always a great boost for my staff as well. The next time you are in the area, we do hope that you will consider staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (463)
Traveler rating
Traveler type
Time of year
Language

290 - 296 of 463 reviews

Reviewed June 16, 2013

We really enjoyed our stay here. Very modern and clean room, free wifi though it was a bit slow. Bed really comfortable, well appointed room. Shower great too but I hate the smell of Red Roof soap! Good location I thought there might be road noise but nothing. A great stay thanks.

Stayed: June 2013, traveled as a couple
Thank kiwisontheloose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded June 18, 2013

Thank you so much for your wonderful feedback on our newly renovated rooms. We are pleased to hear what our guest's think about the upgrades, and it's great to know that they exceeded your expectations. I will be sure to share you comments with my staff, and we do look forward to seeing you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

There is nothing bad to say about this place. I was greeted with a friendly hello and a few small laughs. The rooms have been redone. Rooms were very clean and smelled great as i opened the door, floors were clean and a nice wood finish, bed was very comfortable,air-conditioning worked great all night, i did not hear much traffic just a few big trucks go by, slept like a baby. The bathroom was nicer then any other i have seen in the area, towels were fresh a d smelled great, soap, shampoo and hand cream on counter, sink and mirrors were very clean. Flat screen tv, and the remote looked new and clean. Location is great too, the highway is less then 2 minutes away. There are many places to eat at close by there is nothing bad to say about the Red Roof Inn. I hope you enjoy your stay, i did.

Stayed: June 2013, traveled on business
Thank CharlesD881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded June 11, 2013

Thank you so much for taking the time to write such a great review on your recent stay with us. We deal with a lot of customers on a day to day basis, and it is our goal to make sure that each and every one of them has been taken care of during their stay. I will be sure to share you feedback with my staff, and we do hope that you will visit us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

The motel is strategically located with a gas station and few eating places in nearby surrounding. They have two bed rooms on ground floor as well as on third floor. The ones on ground floor have refrigerator and microwave on room but there is noise on ground floor due to cars coming in for parking. Third floor rooms on eastern side are quieter but do not have microwave or refrigerator. So decide accordingly when checking. The motel is overall value for money. The room was clean and did not have any problems. Check in/check out were pretty easy as staff was very co-operative. Would recommend this to other visitors who are planning to visit Niagara falls and it is a long drive to there. You can stop here overnight visit Niagara falls and return here in night.

Room Tip: check in a room preferably on third floor on east side. it won't have refrigerator or microwave...
See more room tips
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Anirudh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded June 4, 2013

Thank You for taking the time to post a review about your recent stay with us in Syracuse. We do have a limited number of Deluxe Double rooms on our property that provide a microwave and fridge in them. However, we also offer our Superior King rooms, these offer not only the microwave and fridge, but in room coffee, irons and boards as well as hair dryers. They are a great value with all of the extras that you may need during your trip. We do hope that you will visit us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

I booked this room for an international visitor. He didn't speak very much English, but the staff went above and beyond to make sure he was taken care of. It was reassuring to know that he was with such compassionate staff. Camille was one of the people that took care of him, and she did an excellent job.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Service
Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded June 4, 2013

We were pleased to read your positive comments about the level of service that our staff members provided to your visiting guest. We take pride in the quality of our hotel and in delivering the highest level of service. We look forward to welcoming you and your guests again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

I needed the break up a long trip and to get off the road during an evening thunderstorm, so I took my chance on Red-Roof and again was pleased. The rooms were clean, modern and bare bones. The traffic noise was excessive, even for a sound sleeper such as I. That said, traffic noise is standard at an interstate motel at this price.....next time I'll bring headphones. Either way, it's a good value and is now on my list of roadside options.

Room Tip: Bring headphones and enjoy the stay!
See more room tips
  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank C-Way3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded June 4, 2013

Thank you for taking the time to share your experience at our hotel. At Red Roof Inn we believe in providing an exceptional experience for all of our guests at a rate that affords excellent value. We constantly strive to represent our property in a manner that exceeds our guest’s expectations. We do hope that you will visit us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

We stayed here for one night as we were passing through NY. We had the Superior King room on the second floor. Check in was a breeze and we found the staff at the front desk to be efficient and friendly. Upon entering our room, we found it to be clean throughout with the exception of several black hairs on the bathroom floor. The bed and pillows were comfortable for us and we found the linens and towels to be sufficient. The fridge and microwave were clean and wifi worked fine albeit a tad slow at times. Getting to sleep at night proved to be somewhat difficult because of the noise level from the surrounding roads and from reversing trucks at a nearby business (think beep, beep,beep....every 15 mins or so). I know it's not the fault of the motel for noise outside but if you are a light sleeper or just enjoy silence as you try to sleep, this may not be the place for you. It took me several hours to fall asleep and I woke up more exhausted than when I went to sleep. The room rates are very reasonable and honestly, if I could handle noises at night, I would stay here again.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank snowzone1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red157, General Manager at Red Roof Inn Syracuse, responded to this reviewResponded May 20, 2013

Thank you for taking the time to post a review about your recent stay with us. I do apologize for the noise issues that you experienced during your recent stay. When they build our inns, they consider location for convenience to our guests. However I don't think that the road noise is taken into consideration. I am sorry that it did not meet your expectations. But we do hope that you will consider giving Red Roof Inn another try in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Syracuse hotels
0.4 mi away
Comfort Inn Carrier Circle
Comfort Inn Carrier Circle
#22 of 31 in Syracuse
315 reviews
2.4 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
3.9 mi away
Comfort Inn & Suites Syracuse Airport
Show Prices
Show Prices
Show Prices
3.0 mi away
Econo Lodge and Suites North Syracuse
9.1 mi away
Clarion Inn & Suites - Fairgrounds
4.1 mi away
Aloft Syracuse Inner Harbor
Show Prices
Show Prices
Show Prices

Been to Red Roof Inn Syracuse? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Roof Inn Syracuse

Address: 6614 Thompson Rd, Syracuse, NY 13206-1318
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Syracuse
#10 Business Hotel in Syracuse
Price Range: $51 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Syracuse 2*
Number of rooms: 114
Official Description (provided by the hotel):
Syracuse is the commercial and cultural hub of central New York State, and Red Roof Syracuse is convenient to so many Syracuse attractions! LeMoyne College, Hancock International Airport, and SUNY Health Sciences are within 10 minutes; the Amtrak Station and Carousel Center are 10 miles from the hotel, and Rosamond Gifford Zoo, Syracuse University, and the Carrier Dome are all within 15 miles. Red Roof Syracuse is within minutes of a shopping mall and many restaurants. The friendly staff ensures guests feel confident, significant, and delighted. Red Roof Syracuse is renovated with all new rooms, contemporary furniture, new bathrooms with granite countertops, a comfortable easy chair and more. All rooms offer free WiFi and a flat screen TV.. Experience our coffeehouse-style coffee and tea. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, and movies, as well as music and games. One well-behaved family pet per room is welcome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Red Roof Inn, Travelocity, Orbitz, TripOnline SA, Cancelon, Hotwire and getaroom.com so you can book your Red Roof Inn Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Red Roof Inn Syracuse Hotel Syracuse
Syracuse Red Roof Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing