The cooling system had ice which soaked the rug area that spread throughout our stay. We reported the problem after a few hours of check in. Unfortunately, the hotel only had a king-size guest room available which did not meet our needs, we are a family of four. We stayed in the room which no longer had air conditioning and made the room damp. However, upon reporting this incidence and at check out, we were introduced to your 100% satisfaction guarantee. I expected that we would have a discount and when we received our room free, we were truly overwhelmed! Not only was the staff incredible, and helpful but the facilities were immaculate and the situation with the air conditioning and how it was handled has made us decide to always try and stay at a Hampton Inn/Hilton stay!
- Official Description (provided by the hotel):
- Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse
- Hampton Inn And Suites Syracuse Erie Blvd/i-690