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“100% Satisfied”

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Hampton Inn & Suites Syracuse Erie Blvd/I-690
Ranked #1 of 32 Hotels in Syracuse
Certificate of Excellence
Delmar, United States
1 review
“100% Satisfied”
Reviewed July 9, 2013

The cooling system had ice which soaked the rug area that spread throughout our stay. We reported the problem after a few hours of check in. Unfortunately, the hotel only had a king-size guest room available which did not meet our needs, we are a family of four. We stayed in the room which no longer had air conditioning and made the room damp. However, upon reporting this incidence and at check out, we were introduced to your 100% satisfaction guarantee. I expected that we would have a discount and when we received our room free, we were truly overwhelmed! Not only was the staff incredible, and helpful but the facilities were immaculate and the situation with the air conditioning and how it was handled has made us decide to always try and stay at a Hampton Inn/Hilton stay!

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Philip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 10, 2013
Thank you for posting your review on Trip Advisor. We do appreciate our guests feedback and comments to ensure our guests stays are enjoyable and comfortable. Once again I am very sorry for what occurred during your last stay, I am glad we were able to 'turn it around' and you had a more enjoyable stay.
We look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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706 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Belleville, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 8, 2013

We enjoyed our stay for three nights during JazzFest. Everything was clean and modern and we were greeted by all of the staff. The breakfast was standard Hampton Inn fare with a great attendant. The hot tub was welcome although the pool is quite small. Also used the fitness centre. It had good treadmills and a bicycle but little other equipment. We would certainly stay again when visiting Suracuse. The driveway is a little difficult to find with a very small sign. Look for the Red Lobster and turn just before!

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Allan7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 10, 2013
Thank you for being our guest this past weekend and for posting a review on TripAdvisor ! I am happy to hear that your stay was pleasant and that we will have the pleasure of having you as a guest again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 7, 2013

Hotel was very nice and new. Would stay again but i really wish they would not charge for the buffet as it was terrible. We had to wait 15 minutes for a seat while people read the paper or were on a computer at a table for 4 with no food in front of them. when we finally had a seat, there was nothing left. we had to ask over and over again to say they were out of this and that. Remove the buffet and lower the price. There is a bagel place up the street and we went there the next time.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 613KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 8, 2013
We would like to thank you for your constructive comments about the hotel and the staff. Please know your concern has been passed on to the department managers to raise awareness of the issue.
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Washington DC, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2013

Great place to stay hit all of my key needs and expectations of a hotel. Room was quiet clean and very comfortable. Breakfast was good and every one I met on staff was warm, friendly did a great job. The cost was very reasonable and everything at the hotel was well done and really made us feel welcome and papered.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 8, 2013
We truly value all the comments that are left for future guests on TripAdvisor and make sure to share them with all the staff. Thank you so much for adding your comments and for being our guest! We look forward to having you stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, DE, United States
1 review
Reviewed July 7, 2013

This hotel is conveniently located. Room was neat, beds are comfortable. overall decor was great. Free breakfast is a great convenience and it helped kick start our day. I recommend it to anyone who is looking for an overnight stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 8, 2013
Thank you for posting your review on Trip Advisor. We do appreciate our guests feedback and comments to ensure our guests stays are enjoyable and comfortable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto,Canada
Level Contributor
12 reviews
3 hotel reviews
Reviewed July 4, 2013

Superb Hotel with very large room! Very clean but hard to find due to very small sign on Erie Road and hotel is quite far back from road. Outstanding Service!! Excellent reception staff. Lots of parking and oversized room with nice 36 inch LCD Color TV. Cleanliness of room was excellent. Lots of light in parking lot for motorcycles and extremely clean. I would recommend staying at this hotel anytime. They also have a snack shack with junk food and tv dinners if you need which is open 24hrs behind reception desk.

  • Stayed July 2013, traveled solo
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank cdndishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 8, 2013
We are thrilled to hear Hampton Inn & Suites Syracuse exceeded your expectations. We are happy to know you had a fabulous stay with us while visiting Syracuse and are excited for your future stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ambler, United States
1 review
Reviewed July 4, 2013

Great Stay! The rooms are clean and welcoming. The beds are comfortable and we slept like babies. Breakfast was good - Love that southern gravy and biscuits! The staff was helpful and friendly. We've tried other hotels, but are always disappointed. Nothing can compare to the quality of a Hampton Inn.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, July 8, 2013
Thank you so much for your kind words on TripAdvisor! We share all of our reviews with our staff and they truely enjoyed reading yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Syracuse Erie Blvd/I-690

Property: Hampton Inn & Suites Syracuse Erie Blvd/I-690
Address: 3017 Erie Blvd E, Syracuse, NY 13224
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
#2 Business Hotel in Syracuse
#3 Best Value Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Syracuse Erie Blvd/I-690 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more   less 
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Also Known As:
Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse
Hampton Inn And Suites Syracuse Erie Blvd/i-690

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