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“Dependable hotel in Syracuse” 4 of 5 stars
Review of Hampton Inn & Suites Syracuse Erie Blvd/I-690

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Hampton Inn & Suites Syracuse Erie Blvd/I-690
Ranked #1 of 32 Hotels in Syracuse
Certificate of Excellence
Albany, Ny
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Dependable hotel in Syracuse”
4 of 5 stars Reviewed February 12, 2013

We needed a hotel for a concert at the Carrier Dome. This was a 15 minute drive to the dome - fortunately our son attends SU so we could park at his apartment. The hotel was very clean and the bed nice and comfy. The buffet was tasty and just a bit crowded. Had to stand in line for the goods to be replenished often. We would stay here again if needed.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TravelingTracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 13, 2013
We truly value all the comments that are left for future guests on TripAdvisor and make sure to share them with all the staff. Thank you so much for adding your comments and for being our guest! We look forward to having you stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

Traveler rating
    341
    198
    54
    15
    6
See reviews for
293
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122
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Los Angeles, California
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 5, 2013

This looks like a Hampton Inn, and quacks like a Hampton Inn, but upon further investigation, it's not quite up to the usual Hampton Inn standards. Corporate infrastructure and expertise, notwithstanding, the tip of the spear in the hotel business is the cleaning crew. It was obvious that the sheets on one of the beds in our room hadn't been changed. Hampton Inn corporate can make all the claims it wants to about sheets and duvet covers being changed for every guest, but we saw no evidence of that. We happened to come into our room as the cleaning person was still working and we saw her spray some type of air freshener right over our pillows. That can't be good for you! We also got the sense that this hotel needs better leadership. We never got the sense that a manager was on premises. The staff, although friendly, does not seem motivated. Throughout our stay we heard a dripping sound inside the bathroom walls. Probably due to a leaky roof. The halls smell musty. Signage is also a problem. Even if you know exactly where this hotel is, it's easy to miss because the sign is so insignificant. The hotel's excuse is "zoning." A good manager would go to the town board and get that dealt with right away. One reason we're giving this hotel three stars instead of two is because the air conditioning/heating unit was really good. It's the type with the controls on the unit itself, not via a thermostat on the wall. Overall, as a comparative study, check the Hampton Inn in Kingston, NY. Similiar demographic etc., but the one in Kingston is stellar on all fronts. This hotel has major room for improvement.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 6, 2013
Neil,

Thank you for staying with us and sharing your input on the look and feel of our hotel. We appreciate your feedback as a frequent traveler and we will use your comments as we constantly look for ways to improve our guests' satisfaction. We work hard to provide the best in service and accommodations and your review will help us to do so moving forward. We hope you will consider staying with us again the next time you are in the area so we can show you the quality stay you have come to expect from our brand.

Thank you,
Cristina Butler
Sales/Housekeeping Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 4, 2013

Altogether pleasant stay. Room was nice & comfortable. A couple of dead light bulbs, but other than that it was fine. Location was great. Right off the highway & close to downtown, the convention Center & Syracuse University.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank davef123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 5, 2013
Thank you so much for your kind words on TripAdvisor! We share all of our reviews with our staff and they truely enjoyed reading yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairport, New York, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

As nice as one would like. Nicer than some of the more expensive hotels. Besides the breakfast buffet, cookies in the evening are a nice little bonus.The only negative would be the identification of the entrance. The Chuck E. Cheese driveway probably gets more Hampton traffic the the entrance itself.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 4, 2013
Thank you so much for your kind words on TripAdvisor! We share all of our reviews with our staff and they truely enjoyed reading yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley Stream, New York
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 23, 2013

Only stayed one night but will definitely return if we are ever in the Syracuse area again...and now we will know exactly where it is...the signage is a little tricky...we ended up at Chuck E. Cheeses with no flow through between the parking lots...glad my kids aren't younger!!! We got a good price for a good room and to me...that is most important.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mel1073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 24, 2013
Thank you for being our guest this past weekend and for posting a review on TripAdvisor ! I am happy to hear that your stay was pleasant and that we will have the pleasure of having you as a guest again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putnam Valley, NY
1 review
5 of 5 stars Reviewed January 17, 2013

As stated elsewhere, it's a little tricky pulling into the hotel entrance. You might turn into the Chucky Cheese instead. On the other hand the Chucky Cheese is a convenient market to help you locate the hotel. We had an excellent stay - very clean throughout, a very nicely appointed room.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JoeRobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 24, 2013
We truly value all the comments that are left for future guests on TripAdvisor and make sure to share them with all the staff. Thank you so much for adding your comments and for being our guest! We look forward to having you stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover Plains, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 31, 2012

We stayed here in August 2012 and found it to be very nice, room was super clean, coffee was on hand 24/7 which was great for us road warriors, we will stay here again without a doubt when we are in the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 3, 2013
We truly value all the comments that are left for future guests on TripAdvisor and make sure to share them with all the staff. Thank you so much for adding your comments and for being our guest! We look forward to having you stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Syracuse Erie Blvd/I-690

Property: Hampton Inn & Suites Syracuse Erie Blvd/I-690
Address: 3017 Erie Blvd E, Syracuse, NY 13224-1403
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
#2 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Syracuse Erie Blvd/I-690 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more   less 
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Also Known As:
Hampton Inn And Suites Syracuse Erie Blvd/i-690
Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse

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