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“Great Hotel”

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Hampton Inn & Suites Syracuse Erie Blvd/I-690
Ranked #1 of 31 Hotels in Syracuse
Certificate of Excellence
Carleton Place, ON
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel”
Reviewed July 16, 2011

This was our second stay at the Hampton as we were shiopping at the Waterloo Outlets. Firt time, we took a suite; fantastic; however this trip we took a room which was sufficient. Great cookies in the Lobby, quiet and comfortable hotel. Breakfast was great with a good variety, however on both mornings, the tables were not wiped down from previous guests. I would recommend this hotel. Close to shopiing and restaurants galore.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gord41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, August 19, 2011
Thank you for the extremely favorable post regarding your stay! We are thrilled that you enjoyed your stay and we were pleased to have you as our guest! I have forwarded your comments about the breakfast area to the department head. We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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683 reviews from our community

Traveler rating
    381
    218
    63
    16
    5
See reviews for
321
144
19
139
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 7, 2011

Easily accessible from the interstate, close to tons of restaurants and a shopping mall. All staff I encountered (front desk and housekeeping) were very professional and courteous. Nice, large, clean rooms. Just 1 complaint- I was really looking forward to swimming but the indoor pool looked downright scary- like a pool of jello the day I was there. Other than that, i give this place an A and definitely recommend.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lucksgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, August 19, 2011
Thank you for the extremely favorable post regarding your stay! We are thrilled that you enjoyed your stay and we were pleased to have you as our guest! I did forward your concerns about the pool to our maintenance department. We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford, Connecticut
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 3, 2011

I must say I had my doubts about my choice as I followed my GPS off the highway and through factory ruins and boarded up houses but we quickly cleared that "rehabbing" section of the city and ended up in the outskirts at our hotel. It's still not a great section (across from a big liquor store, near the highway) but it's set apart and much nicer than most travel hotels. It's new, and had styling I hadn't seen in other Hampton Inns with a retro theme (old-fashioned black and white photos on each room's door signage, etc.). It was clean, comfortable, quiet and the pool was great, with a really lovely tile jacuzzi. Cookies in the afternoon were hot peanut butter chocolate chunk, the coffee was delicious and breakfast hot, plentiful and served in a big, sunny and tiled breakfast room with a breakfast bar and stools across the middle for computer work on the free internet. The staff here, I must say, were extremely friendly and accommodating as well, as were the people we met in Syracuse--one guy gave us free tickets as we walked into the ballpark we were here to see (the Syracuse Chiefs). Thanks for the reviews from others for getting me here.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LisaEight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, August 19, 2011
Thank you for the extremely favorable post regarding your stay! We are thrilled that you enjoyed your stay and we were pleased to have you as our guest! Good to hear you got to enjoy a 'free' baseball game while in town. We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poconos, Pa
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 23, 2011

I was at the Hampton Inn from June 17-June 20, 2011. Wonderful hotel, wonderful staff ...met most of the expectations that I have when I stay at a Hilton property. The staff was exemplary, especially Anna at the front desk. I am dieting and I was looking for a specific breakfast item (boiled egg). When I told her that I didn't see any, she asked me to wait for a moment and she went to double-check. Very nice of her. My only surprise was that the telephone in my room had not been clean but other than that I had a wonderful stay. Warning...I kept passing the entrance as it is a little hidden from sight. Go just past the Red Lobster sign and you will see the Hampton Inn entrance.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dnatal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 16, 2011

Spent one night here en-route to Ontario from Boston. Ideal location near the I690 and lots of restaurants nearby on Erie Blvd. Can't understand previous complaints re the beds we slept very well and they were very comfortable. Nice breakfast too with lots to choose from buffet. Would certainly stay in another Hampton Inn due to the good experience here!!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank andy606uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 20, 2011
Thank you so much for the positive feed back about your recent stay. We are glad you slept well and enjoyed our complimentary breakfast. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garrison, NY
Level Contributor
80 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed June 14, 2011

My daughter and I stayed here for one night on a college visit. The hotel is easy to find, right off the highway. Check-in was quick and we received the type of room we had requested. The room was clean and sheets and towels were fresh-smelling. We found the beds to be perfectly comfortable.

Breakfast was typical Hampton Inn, but they did not have any decaf coffee. When I asked for it, they first said they were out of it, and that I could make it in the room, but, of course, I did not want to go back up there just to do that. However, after a couple of minutes, the breakfast attendant brought out a cup of decaf for me, and, eventually, an entire pot was put out. I'm not sure why they didn't have it to begin with!

All-in-all, our stay was perfectly pleasant, and I'd stay there again.

Room Tip: Ask for a room facing away from the highway
See more room tips
  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bandlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 16, 2011
Thank You for your positive feedback regarding our property. I apologize that the decaf pot was missing when you came down, but I am very happy to hear the staff took the initiative and brought you your own fresh cup when brewing was complete. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, MA
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 31, 2011

... I stayed there three nights and the last night the housekeeping staff failed to make up the room- have stayed many nights at a number of Hampton Inns and never had that happen before. Otherwise, clean, up to date (the hotel is only about a year old), nice staff, the typical Hampton breakfast as described in other reviews-- did not find the beds uncomfortable as some other reviewers complained.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cusevisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 2, 2011
Thank you for such a great review on our property! I apologize for your last nights stay, I will bring it to the attention of the Executive Housekeeper. I'm glad your stay was comfortable, and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Syracuse Erie Blvd/I-690

Property: Hampton Inn & Suites Syracuse Erie Blvd/I-690
Address: 3017 Erie Blvd E, Syracuse, NY 13224
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Syracuse
#2 Business Hotel in Syracuse
#2 Romantic Hotel in Syracuse
#3 Best Value Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Syracuse Erie Blvd/I-690 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more   less 
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Also Known As:
Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse
Hampton Inn And Suites Syracuse Erie Blvd/i-690

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