The friends we were traveling with had booked the rooms as they had stayed at Ophelia's previously. When we arrived we were offered a choice of 2 rooms - one with the bathroom down the hall and the second a smaller room off the kitchen with its own bath. To be fair our firends had requested a ground floor set of rooms as we were concerned about lugging bags up the typically narrow and steep stairs of vintage B&B's. However I can't imagine our room being suitable for a couple it was so small that even after storing one piece of luggage in the garage we couldn't close the bathroom door and have our remaining piece of luggage in the room. I would have thought the owner would advise strongly against this room for 2 people.
However my most serious objection is the way the proprietor handled a situation of a broken wine glass. She herself had chosen the 2 wine glasses when she found me looking for some. As luck would have it in returning the glasses from the porch I had too many items in my hand it was either a bottle of red wine or one of the glasses and of course the glass fell and broke. I left it on the butler pantry counter so she would know it had been broken and the next day I told her it was me. When checking out I was shocked when she informed me that to replace the glass would cost $50!!! In an attempt to be "hospitable" she was only going to charge me $25! I was so astounded I was speechless and she seeing my face said "Don't feel bad you are not the first person to have this happen". That statement in and of itself seemed outrageous. It seems pretty obvious if you run a B&B you don't give guests dishware that expensive ( I have never owned a $50 wineglass) let alone do it more than once. The fact that she was so insistant in chosing the glass in the first place just aggravated the situation. The $15 of leftover wine we left them in the frig was not considered in this unpleasant transaction.
- Official Description (provided by the hotel):
- This 1925 English country Estate sits on three acres surrounded by trees, gardens and a pond. Located on the edge of Tipperary Hill, the Inn is surrounded by parks....an arboretum across the street on one side, a golf course and zoo on the other side and the back side of a nine acre park. Although you feel like you are in the countryside, you are only six minutes from the heart of downtown Syracuse's Armory Square District. Bicyclists not only enjoy the safe keeping of their bikes in the spacious garage, but after a long day can find two outstanding restaurants within walking distance. This hidden gem is a great place to unwind, relax and take in the beauty that surrounds you. We cater to your special dietary needs. Come enjoy our Labor of Love. ... more less