Our Aunt called the hotel to check and make sure that it was "pet friendly" and she was told they were. So we booked 5 nights at the hotel with our two pups. We checked into our NON-SMOKING room, which was a joke, as it smelled like a wet ashtray and there were cigarette burns on the side of the bathtub and burn holes in our blanket on the bed. Someone came into spray after we complained, but it did not mask the odor. While they visited our room, they noticed our pups and said that they did NOT accept pets and we were not in their pet room. Well, if you DO NOT accept pets, what are you doing with a pet room? After his departure we received a phone call informing us that they DO NOT accept pets and since we had unpacked they would not make us relocate to the pet room - WHAT?!?!? They also informed us that the nightly pet fee was $20 per pet, but the would only charge us $15 for two, well thanks a lot! Again, if you DO NOT accept pets why do you have a pet room and why do you have a fee??? Also, we encountered two other guests with dogs, hmmmmm.......After getting settled in, we left the hotel room for the night with our pups and when we returned they LOCKED US OUT of our room, because we didn't come to the front desk to pay for the pet fees. My husband told them they had our credit card on file, but they said they had to swipe the card, whatever! They also charged us $9.00/night for a safe in the room which we did not ask for, so we asked them to remove said charges. This place is a joke, they boast that it was remodeled in 2007, REALLY?!?! I would hate to see what it looked like prior to our stay ........The only good attributes to the room were the refrigerator and A/C. Other than that it was filthy, smelled and I didn't feel comfortable sleeping in the room at all, but we had no other options!
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- Also Known As:
- Howard Johnson Inn Suffern Hotel Suffern
- Howard Johnson Suffern
- Suffern Howard Johnson
- Howard Johnson Hotel Suffern