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“Great place and still pretty new”

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Crowne Plaza, Suffern
Ranked #1 of 2 Hotels in Suffern
Certificate of Excellence
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place and still pretty new”
Reviewed June 5, 2013 via mobile

Great rooms, clean and very modern. Huge flat screen tv, kurig coffee maker, very comfortable huge bed with great pillows, apple alarm clock, you can connect your iPhone. Bar and restaurant downstairs, great place to stay

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mmagdalena81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, June 7, 2013
Dear Valued Guest,
Thank you for the great comments. It is appreciated. We look forward to your return visit.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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  • Any
English first
Pennsylvania
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed May 30, 2013 via mobile

We stayed here for 2 nights for our niece's bat mitzvah. I took points away from the value because we were supposed to get a group rate and were able to actually secure 2 rooms for 2 nights on a travel site for 30.00 less per room per night than our group rate. In addition, we paid a huge amount of money for a morning buffet. They charged me for 3 kids as if they were eating like an adult and didnt even think twice about it. I do not mind paying for service, location or other ammenities, but I mind a lot when you dont tell people who have kids...there is no kids buffet price until after you hand them a 78.00 bill for a buffet breakfast for 4 kids.
The rooms are clean, the showers a bit unusual with all that glass, no door and your watching yourself in the mirror...the Lobby is their true gem, its big, fresh and inviting at the same time.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMKANDOIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, June 3, 2013
Dear Valued Guest,
I apologize for the misunderstanding on our end. We do offer a children's price at breakfast. If you can reach out to me directly, I will try to rectify your concerns.
Thank you.
Bob Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massapequa Park, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 11, 2013

This is an update to a previous review that I wrote. This was my 5th or 6th stay here at the Suffern Crowne Plaza as I attend scrapbooking events that are held here 3-4 times a year. I am most impressed by the consistency of excellence that this hotel sets as its standard. The hotel is immaculate. The public areas are beautiful. Oh, and the breakfast -- whatever one's heart desires for breakfast food is offered here. Hot chafing dishes are kept fresh and frequently replenished. The omelet chefs make the best omelets and will make them however you request. The recent addition of a waffle station completes the outstanding variety of available breakfast foods. I do look forward to returning in July!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HG425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, May 13, 2013
Dear Valued Guest,
Thank you again for the excellent review. We love your group and enjoy each time you return back to the Crowne Plaza. We will see you in July!
Bob Wilson
General Manager
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Vermont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

I travel frequently for my job and I was very impressed by the Crown Plaza in Suffern. The service was fast, the room was clean and spacious. It was quiet and quiet pretty on the inside.

I would highly recommend this location.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sar F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, May 1, 2013
Dear Sar F,
Thank you for the great review. We appreciate it. We all look forward to your return visit.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 26, 2013

Very inviting and comfortable, clean hotel. There was a huge business event in the atrium, but it didn't affect our stay.

Bar was nice and cocktail reception was very nice for the Priority members...free wine, beer, soda, water and snacks.

We had dinner at the bar and it was very good.

Would certainly stay again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sheri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, April 29, 2013
Dear Sheri C,
Thank you for the wonderful review. I am pleased you enjoyed your stay and look forward to your return visit.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 20, 2013

I was very impressed with the Crowne Plaza in Suffern and was a lot nicer than other Crowne properties.
The rooms are nicely decorated and the bed was very comfortable. My only issue with the room was the poor shower pressure.

Room Tip: Ask for a room that doesn't face the atrium lobby.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mshal1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, April 23, 2013
Dear Valued Guest,
Thank you for the wonderful review. Please come back and visit us again. If the water pressure is not strong, please contact the front desk and they will let our maintenance department research why this happended in your room.
Thank you.
Bob Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 20, 2013

This hotel can be easily accessed from the JFK - it's an hour drive during off-peak hours. I have arrived at around 8 PM, the parking was almost full as there was some kind of a republican party convention taking place for almost 500 people. The check in went very smoothly, we have been given a quiet room on the second floor with a view over the parking. The rooms are brand new with a very modern look, the TV screens are huge. Over all it has been a very quiet night. I did not eat the breakfast, but it did look very tasty. The only problem wat the Priority Club Lounge that did not offer much except a fridge and two PC's. I did get a beer/wine coupon to be used at the hotel's bar.
I would recomend this hotel to all the Woodbury Premium Outlets shoppers - the hotel is located a 20 minute ride.

Room Tip: Not ground floor, not overlooking the interior.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tomasztomczuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, April 23, 2013
Dear Valued Guest,
Thank you for the outstanding review. We can't wait for your return visit. You have to have the breakfast next time you are here. It too is outstanding!
Bob Wilson
General Manager
P.S. See you at the Woodbury Commons.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza, Suffern

Property: Crowne Plaza, Suffern
Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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