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“Great service very clean room”

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Crowne Plaza, Suffern
Ranked #1 of 2 Hotels in Suffern
Certificate of Excellence
Detroit, Michigan
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service very clean room”
Reviewed December 1, 2012

I came to work in the Trip-State area, the location was not the most convenient but the value made up for it. Plenty of moderately priced restaurants to choose from close by, but that's it. Staff was warm and friendly, facilities are more than comfortable.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericlduncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, December 3, 2012
Mr. Duncan,
Thank you for your response. We pride ourselves on the great and friendly staff we employ at the Crowne Plaza. It's always nice to hear from our guests.
Bob WIlson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
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English first
1 review
Reviewed December 1, 2012 via mobile

I have stayed at the Crowne Plaza twice thus far, and each time I've stayed 2 nights. The first week everything was nice. The room was very clean, excellent beds (a king size bed very comfy), and plenty of pillows (I guess that's subjective though). The high speed Internet is slightly slower than the LTE on my iPad. The heat in the room was not up to par (I had to put it up to 77 to get it to 73 degrees). There was quite a draft under the door as well.

The second week was just as nice, though my heater stopped working. It was working in the beginning, and on the last night it just stopped. The maintenance man was at my room in less than 5 minutes from my call to the front desk. When his fix did not work they relocated me, which took maybe 15 minutes from time of call until the front desk brought me my new room cards. Very friendly and quick service.

Because I will be doing business in Suffern for quite some time, I look forward to staying at the Crowne Plaza each week.

Stayed November 2012, traveled on business
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, December 3, 2012
Dear Jim F,
Thank you for the great response. I appreciate hearing that the staff responded quickly to you. Please drop by my office and say hello since you will be staying with us in the future.
Bob Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level 4 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 12, 2012 via mobile

What a nice hotel! Great room, service and cleanliness. My aunt married in New York and had the rehearsal dinner and wedding reception at this location. The staff was was very nice eztremely helpful and helpful to out of town guests. The only negative was that there was norhing around the hotel like restaurants or anything for that matter.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momsbenefit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, November 13, 2012
Dear Valued Guest,
Thank you for the great review. We pride ourselves on the outstanding staff members employed here at theCrowne Plaza. Our employees continue to best one of our best assets. I am so glad you enjoyed your event. Please come back and visit us soon and stop by my office to say hello.
Bob WIlson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 9, 2012

Great service ! John , linda , Jill, Pam , Robin , Johnathan and all the staff did a great job. The food was well prepared and hotel was clean. They pay attention to small details.it is a great place for a meeting or a wedding.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ceeswe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, November 12, 2012
Dear Valued Guest,
Thank you so much for the great review. John, Linda, Jill, Pam, Robin and Johnathan are outstanding employees of the Crowne Plaza. They are surrounded by a group of other outstanding employees who enjoy the guests of the hotel and it is reflected by our great reviews. We all look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coram, New York
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 6, 2012

I attended Medical Educational Conference October 11-14, 2012. The rooms were spotless, the bed was very confortable, especially the pillows. The staff was very courteous. They couldn't do enough for us. The food was very good also. Just one negative...no pool or hot tub.
I would recommend this hotel to everyone.

Room Tip: any room is great
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rescue661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, November 12, 2012
Thank you for the great review. I hope you enjoyed your conference. We enjoyed having you here and we are hoping to be able to have you return again next year. Please visit us again soon. We are looking into a pool in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hewitt, New Jersey
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 4, 2012

My daughter celebrated her wedding here yesterday and I have to say our experience was fabulous!
We had approximately 170 guests and had booked about 60 rooms as many were from out of town.
We were very concerned due to the hotel being full of people affected by Storm Sandy and wondered how they would ready so many rooms for our guests, but they did and not one guest had to wait for a room.
In preparing for the party all staff were helpful along with pleasant to deal with. Diego, the event Maitre D was a gem! We couldn't have wanted anything more and his crew of servers were also top notch.
After the event they went to work and packaged up all of the table settings and decorations we had brought for the party.
I would highly recommend future brides considering this venue for their special day, you Won't be disappointed! And it's perfect if you will have alot of people having to travel.
Thank you Crowne Plaza in helping to make our event a perfect one!!!

Room Tip: If a light sleeper avoid rooms adjacent to lobby.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kas81057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, November 5, 2012
Thank you for the great review. I saw your daughter's wedding all set up and she did a great job! The ballroom was amazing. It was a pleasure having your event here at The Crowne Plaza. We look forward to you visiting us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, New Jersey
1 review
Reviewed November 2, 2012

We had a very large hotel block at the Crowne Plaza Suffern and were extremely happy with the experience. We had a conference room to get ready in the morning of the wedding, an after party with cash bar, and a breakfast the next day and EVERYTHING ran smoothly. Crowne Plaza Hotel is really a full service hotel and we couldn't have asked for more.

Robin was extremely helpful during the months leading up to our wedding weekend and especially during. She answered our numerous questions and was very professional and quick to respond. During the weekend she was there every step of the way to make sure everything was running smoothly. She went above and beyond for us!

The hotel is gorgeous and the rooms were really nice. The staff is also very friendly and everyone had an amazing stay during the whole weekend!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane06285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, November 5, 2012
Thank you for the outstanding review. Robin is one of our best gems. She enjoyed working with you. Please come back and visti us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza, Suffern

Property: Crowne Plaza, Suffern
Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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