I expect more out of Crowne Plaza. The facility is obviously a cheap motel that they bought and tried to update. Totally lacking in amenities and the staff are atricious. The hotel staff has serious communication issues. They attempted to charge us additional fees for services we did not use and gave us a hard time about having a dog. We declared the dog at check in and were given a free "upgrade" in room. Turns out our upgraded "suite" was a small room, with only a small stand up shower in the bathroom. Later, we were informed that we were not in a pet friendly room and they attempted to charge us additional fees. The front desk also tried to charge us for additional fees for "incidentals". Our trip was ruined by this hotel experience and we will not be staying at a Crowne Plaza facility again.
- Official Description (provided by the hotel):
- Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more less
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- Also Known As:
- Crowne Plaza, Suffern Hotel Suffern
- Holiday Inn Suffern
- Suffern Holiday Inn