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“Modern, Clean, Classy, Comfortable. Exceptional!!!!”

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Crowne Plaza, Suffern
Ranked #1 of 2 Hotels in Suffern
Utica, New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Modern, Clean, Classy, Comfortable. Exceptional!!!!”
5 of 5 bubbles Reviewed October 15, 2012

Stayed for one night recently and was very impressed. The front desk help was the best that I have ever experienced. The entire facility is spotless and updated. There is a nice bar in the large general area. Each room has a very large high def tv. They allowed me to check in early to accommodate my traveling needs. As a Priority Club member, I believe this place is well worth the money. Will stay here again when in the area.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank forfunandrelaxation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, October 16, 2012
Thank You! Thank you! We have worked hard on establishing a place so our guests would enjoy their stay. I am please that you had such a wonderful time. I will review your excellent comments with the staff. They all enjoy hearing the feedback from our guests. I hope you had the opportunity to enjoy our new Priority Club area for all our members. It was just completed last week.
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396 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Philadelphia, Pennsylvania
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 14, 2012 via mobile

We stay in the area when we go to West Point for Army football. The last time I stayed at this Crowne Plaza was in 2010 when the renovations were in progress. What a beautiful result, the center courtyard is huge with the restaurant and bar open and airy. The courtyard has lots of areas to sit or merry with large groups. There is also a nice waterfall centerpiece in the courtyard.
The rooms have been upgraded to the modern Crowne Plaza, business traveller friendly, motif. The rooms are well lit and there are lots of easily accessed inputs for are a business traveler's electronic needs. The bathroom is well lit and open with a shower that was both stylish and inviting. Good location when visiting West Point, it is about a 30 minute ride.
My only negative comment is that the only option for breakfast on Saturday is a full buffet. I would have liked to have eggs cooked to order, while my wife and kids only wanted something small so the buffet option did not work for us. We ended up going to a local diner. Overall the hotel was great and we will be staying here again during the football season.

  • Stayed October 2012
    • Location
    • Cleanliness
Helpful?
Thank Wanderlust-itis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, October 16, 2012
Welcome to our West Point Army Fans! Please let us know when you are attending the games and we started a program of special "Thank you" gifts for those attending the games. If you are on the website goarmysports.com, you can book directly for the games and purchase your tickets for the games too. I apologize that the wait for breakfast was so long. We will address it in order to come up with a solution. Thank you.
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Montreal, Quebec
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed October 12, 2012

Stayed here with another couple and our baby for one night on our way from Quebec to New York City. The beds were extremely comfortable and the bathroom was very modern. The only complaint I have was that the crib that was provided to us was not great. Also, we waited in line for breakfast for 10 mins and no one ever came to seat us so we left.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juls&Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, October 16, 2012
Thank you for the great review. I will have housekeeping research a better alternative for the cribs. I apologize for the wait for breakfast. We are addressing the issue with a better solution. Thank you.
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Hartford, Connecticut
Level Contributor
143 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

Room was modern but not chique. All was clean and the beds and linen get an A.
Great for a one night stay.
A few negatives.
1.No bell service and a lack of room carts
2. Could hear TV that was wall mounted just outside my door. At 1am who has lobby TV's on? Call to the desk did nothing.Fan AC fan all night to drown out ESPN.

Room Tip: Do not get a courtyard facing room
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brucect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, October 1, 2012
Deat Bruce,
Thank you for the feedback. I apologize the bellmen were not on duty when you needed the service. During you next stay if they are not in the area, please contact the front desk for assistance. The lobby TV should have been on mute. I will follow up with the overnight staff that they have access to the remotes. Please stop and introduce yourself during your next stay.
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South Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

We stayed here as we wanted to go shopping at nearby Woodbury Common as part of our holiday. Because we had a hire car this hotel was a good choice (about 20 mins away).

Rooms were clean. Staff were helpful. Especially Bill at the bar.

Halls were extremely well lit. Kind of like being in a space ship!

A generic experience, but good for what it is.

A solid choice if you are in this neck of the woods.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elphenstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, October 1, 2012
Thank you for choosing the Crowne Plaza Suffern for your holiday. Woodbury Commons continues to be a great partner for the hotel and our guests. I will tell Bill about your great comments. Guests enjoy his professional manner.
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Montreal, Canada
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

This hotel was beautiful with a modern Zen feeling and very comfortable. The bed and linnen were great. The staff was exceedingly friendly. We stayed there on our drive home from Washington as it was close the the Woodbury Commons Outlet stores. The only thing missing was a fridge in the hotel room.
Would definately stay there again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoanneCamol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, September 23, 2012
Dear Joanne Camol,
Thank you for the kind words. We are glad you enjoyed your stay. I am sorry you were not offered a refridgerator. They are available on request. Please let me know next time you are staying with us.
Bob Wilson
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Richmond, Virginia
Level Contributor
4 reviews
4 of 5 bubbles Reviewed September 8, 2012 via mobile

Stayed at this hotel because it was a good value, although a bit far from my destination. Rooms were modern and clean, no noise other than an occasional police siren.

Stayed in a king room, bathroom had a shower only, not a big deal. I am not a fan of hotel room bath tubs!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, September 10, 2012
Thank you for the kind words. Tiffany is just one of our shining stars at the Suffern Crowne Plaza. I will let her know of this great comment. Please let me know when you are back here visiting us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza, Suffern

Property: Crowne Plaza, Suffern
Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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