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“Great Weekend”

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Crowne Plaza, Suffern
Ranked #1 of 2 Hotels in Suffern
Middletown, New York
1 review
“Great Weekend”
Reviewed June 11, 2012

I was at a wedding there over the weekend and everything was fantastic, except for one thing...the cable. I would have given this review 5 stars if they offered more than a minimal number of channels. I couldn't watch a Yankees game all weekend....in New York...no Yankees game....yeah. The bartender Bill was amazing and very accommodating and the staff are all very friendly. I will go again, but I hope the cable situation is change by then

Stayed June 2012, traveled with friends
Helpful?
Thank bml201109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, June 13, 2012
My team and I appreciate the feedback and glad to know you had a great time at the wedding. The hotel owners are in the process of updating the television channel selections and the Yes Network is one that will be added. Again, thank you for the lovely feedback and hope to see you back in the future. p.s., Bill said to say hello!
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Montreal, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 31, 2012

loved it ..........will go again in july..........very clean , decor was nice........staff great.........woodbury outlets 10 mins away........overall great time

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Italiangirl69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, June 2, 2012
Glad you made it home safely. The hotel has become a huge hit with our Canadian guest especially being so close to the Woodbury Common Outlets. Looking forward to having you back in July!!!
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Palm Coast, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 29, 2012

Only stayed one night as I arrived in town at FEMA base camp very late and too late to find reasonable accommodations/ Didn't really want to spend $150 for the night but no choice/ if i had been on vacation or epense account A plus ( paying your own way waste of money) vey nice rooms with seperate bedrooms / two large flat screen tv's / small fridge / fold out sleeper all a plus and in the morning free breakfast with made to order omelettes etc etc etc / very very nice

Room Tip: higher floors quieter/ seemed to be vey busy on weekened lobby is very beautiful with free gourmet c...
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdplusk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, June 2, 2012
Thank you for sharing the great feedback about the amenities and for choosing the hotel at the last minuite. Glad you enjoyed your stay and 42" flat screen. Hope to see you back!!!
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Astoria, New York
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 28, 2012

Overall a nice hotel, rooms were up to date. Ask for a room with the computer tv with free movie rentals! Do not get a room facing the lobby, they are very noisy.

Everything was very clean, the staff was friendly and accommodating and the hotel is in good condition. Only didn't get 5 stars because of the noise.

Bartender Bill was awesome.

Room Tip: Nothing Facing The Lobby
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cook7166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, June 1, 2012
Thank you for taking the time to share your recent experience at the Crowne Plaza Suffern. I agree, the rooms with the Roomlinx feature are great especially if you have a Netflix account. I apoligize if some of the guest were a little noisy, I'll be sure to share your comment with the hotel Security staff. Also, my team and I commended Bill the Bartender on his excellent service.
Again, thank you and my genuine appreciation for choosing the Crowne Plaza Suffern.
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Ontario, Canada
Level Contributor
121 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 22, 2012

Hotel was clean and very busy. Room was good with a comfy bed and tv was awesome for a hotel room; very little counter space in room. Used vouchers for breakfast, which was horrible, yet they chose to bill me anyway. Also, the room keys only worked intermittently, which was a huge inconvenience having to revisit the desk a few times.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thumper114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, May 23, 2012
Thank you for taking the time to share your experience during your recent stay at the Crowne Plaza Suffern. I appreciate the favorable comments and express my apologies for the poor breakfast experience. I'll reach out to you for more specifics so I can address the issues.
Thank you for choosing the hotel and hopefully will see you in the future.
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ny
Level Contributor
210 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 4, 2012

This is a newly renovated hotel and is very nicely done. Rooms are modern and beautiful. Hotel is very clean. Food is good. The meeting spaces are very good as well. Felt the front desk staff could be a little friendlier but everyone else was great. Will be back.

  • Stayed April 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank acaida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, May 8, 2012
My team and appreciate the genuine feedback regarding your recent stay. Hopefully the event you attended was a huge success. All the best for a successful year and hopefully well see you back soon.
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Dania Beach, Florida
1 review
Reviewed May 4, 2012

Very clean, convenient, friendly staff, excellent lobby and bar, rooms exeptional.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review, May 7, 2012
Dominick,
Thank you for taking the time to share your experience regarding your recent stay at the newly re-freshed Crowne Plaza Suffern. My team and I look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza, Suffern

Property: Crowne Plaza, Suffern
Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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