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“The Best Hotel in New York”

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Hilton Garden Inn New York/Staten Island
Ranked #1 of 7 Hotels in Staten Island
GreenLeadersBronze level
Staten Island , NY
Level 5 Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The Best Hotel in New York”
Reviewed August 9, 2014

The Hilton Garden Inn Staten Island is a real Jewel with easy access to Newark Airport, and the Staten Island Ferry to Manhattan,.
The Accommodations are really upgraded and Pleasant.
The Lorenzo's Restaurant and Bar are exceptional in quality and service.

Entertainment at Lorenzo's includes Cabaret Performances, and The Above, a night club with a view of Manhattan.

The key factor in the appeal of this Hotel is the People who work there, professional and very considerate no matter what is needed.

The Art Works and appointments are very pleasing to the eye creating a sense of tranquility.

Again the people and owners are the key to a great Hotel Experience

  • Stayed April 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Gebhardt9160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 10, 2014
Dear Gebhardt9160,
Thank you for taking the time to review our hotel. I'm ecstatic that you enjoy the many aspects and amenitities of our hotel as well as our devoted staff. We have gone through a recent renovation to create a more comfortable atmosphere for our guests. We look forward to seeing you again.
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1,131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Reading, MA, United States
1 review
Reviewed August 7, 2014

Our trip to the Hotel went very well. The Hotel was clean and bright. The staff was very warm and friendly. No problems with our stay. I would recommend the Hotel to a friend and would stay at the Hotel again. Thank you

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 9, 2014
Dear Keith B,
Thank you for taking the time to review our hotel. I'm ecstatic that you enjoyed your stay with us. Our staff is commited to the satisfaction of all of our guests and it's always a joy to hear when we do just that. We hope you stay with us again.
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richmond,va, United States
1 review
Reviewed August 6, 2014

the staff was very friendly and helpful to help us get to the ferry to n.y. and advise us on what to do if we needed help. the biggest problem we had was they didn't have a driver to get us from the ferry one night and we called and they said to get a cab and they would pay him when we got back to the hotel. they came out and paid the cab driver. we had a great time and everyone was helpful at the hotel, the tour guide and the people of new York. a great trip for my family.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Adel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 9, 2014
Dear Adel C,
Thank you for reviewing our hotel. I'm thrilled that you enjoyed your stay with us. Our staff is devoted to guest satisfaction and I'm glad that it was evident during your stay with us. I apologize for the issue you had with our shuttle but would like to thank you for giving us the chance to rectify the situation. We hope to see you again.
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Los Angeles, California
Level 3 Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 6, 2014

I stayed here for 3 nights. It is a very busy wedding and event locale. The lobby is beautiful and it was sure nice to have a great restaurant with good food choices available. Traveling regularly the typical HGI menu really gets old so I enjoyed the additional offerings. The rooms and hallways themselves do match the decor and clean beautiful feeling of the lobbyat all. Whoever thought dark green grassy wallpaper and dingy lighting in the halls was a good design idea needs their design degree rescinded. It's almost a creepy feeling. Older side room ceilings seem lower and and the dark stained carpeting in the halls just makes the whole place feel dirty. I was on newer side..although difference is negligible. Service however is stellar. Be warned though the nightclub and events there on weekends can be heard in the rooms. So if you want quiet before midnight it wont happen. For me it was not an issue...a good movie on the tv and the noise of the a/c kept the music from below in the background. By the time I was ready for sleep it was done. They do give out earplugs though if you want.

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gtravels28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 9, 2014
Dear Gtravels28,
Thank you for your feedback on our hotel. We appreciate all comments as it gives us a chance to find out ways we can improve our hotel to ensure our guests' are have the most comfortable stay possible. I'm thrilled that we were able to offer you a different menu than you're used to at other Hilton Garden Inns. We are definitely a social hotel, as we host many events such as weddings, birthday parties, anniversaries and many more. I apologize if our event imposed upon your stay, as it is not our intentions. We hope to see you again.
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Rancho Palos Verdes, California
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 5, 2014

We were in Staten Island visiting family. The hotel is centrally located, not too far from Newark Airport and close to town. It is very busy on the weekends it has two bar areas, one upstairs on the top for the younger crowd and another in lobby Fun atmosphere! The staff is very nice and it has a great breakfast buffet in the restaurant. In general the hotel is a little dated and beds are not comfortable but I would stay there again.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Buono15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 9, 2014
Dear Buono15,
Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay with us, we are a very social hotel, with plenty of public entertainment. On Friday nights, we with the DJ and bar in our Lobby Lounge and Saturday with the Above Rooftop open. I'm sorry that you didn't find our beds comfortable and that no one explained our adjustable beds to you. We do have a Garden Sleep System bed so you can adjust the firmness and softness of the beds on each side. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, OK
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 3, 2014

Room was comfortable and clean however the shuttle service (which we needed most) was hit or miss on timing. The shuttle only goes to airports or St George (ferry terminal). 8am is the earliest available departure from hotel for ferry. We made a shuttle reservation the night before for 8am departure, the shuttle was 25 minutes late. We ended up taking a cab because we couldn't wait any longer ......

We chose this hotel over others due to the free shuttle service, beware, you get what you pay for.

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank OKJasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 9, 2014
Dear OKJasper,
Thank you for taking the time to review our hotel. We value all guest feedback so we can learn the areas of oppoptunity to improve our hotel. I apologize for that our shuttle wasn't available all of the times you needed. Our complimentary reservation based shuttle is based on a first come, first serve basis. It runs between 7:00 am to 10:30 pm. We hope you stay with us again if you're ever in the area again.
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Brampton, Canada
Level 5 Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 1, 2014

We stayed in two comfortable rooms. One King and 1 with two doubles shared by my older teenage boys. They accommodated my request for a higher floor and away from elevators. It was nice and quiet. The hotel is smoke free as well. Very good service at the front desk. Free shuttle was very handy to the Ferry but last pick up at Ferry is 10:30 pm. We had to take a taxi the last night after seeing a game at Yankee stadium. $22.00 for the taxi ride. It takes longer to drive to the Ferry than the actual Ferry ride to Manhattan. This is a large property with both hotels owned by the same company. Breakfast was available but quite expensive for a family of 4 at $15.00 pp. Cheaper to grab a quick bite at the ferry terminal. Nothing within walking distance. It's an industrial park with two hotels and a number of office buildings. Lots of free parking available.

The beds can be adjusted for firmness and are very comfortable. The property is very nice and seems to be geared to the local business traveler and weddings. The rooms had a small fridge, microwave and a Kurig coffee maker. Tea and coffee pods were available.

Overall, this was a good stay.

Room Tip: Higher floor and away from elevators is good for less noise.
See more room tips
Green Features: You can choose not to have the sheets changed or towels replaced during stay to save on washing.
  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank igads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, August 2, 2014
Dear igads,
Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay at our property. While we do attract many business and crowds, we do also welcome vactioning guests as well. We strive to ensure all of our guests have a comfortable and relaxing stay. The ferry is typically a 15- 20 minute drive from our hotel but during rush hour traffic it does take longer to get there. I hope we see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Staten Island

Property: Hilton Garden Inn New York/Staten Island
Address: 1100 South Ave, Staten Island, NY 10314-3410
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton

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