We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“pleasently surprised”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Garden Inn New York/Staten Island
Ranked #1 of 7 Hotels in Staten Island
GreenLeadersBronze level
Cruz Bay, St. John
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“pleasently surprised”
Reviewed April 26, 2014

This hotel is meticulously maintained and the staff is super.
I happened upon it while my husband is on business on the island and it was a lovely stay.
Most impressively there is artwork throughout the building that has all been hadn picked and its a stunning collection. I have never been a fan of the Hilton product but the owners of this property must be doing something right.
If you happen to be there on a weekend the hotel houses some very large banquet facilties and along with this comes noise, and lots of it. Prepare yourself accordingly.

Room Tip: Ask to not be placed under the nightclub
See more room tips
Green Features: I applaud the enviromental effort here at the Hilton. Although I do think that the quality of the linens decreases when these programs are in place
  • Stayed April 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank princessbadissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 28, 2014
Dear princessbadissa,
Thank you for taking the time to review our hotel. I'm pleased that your stay with us was enjoyable and you had a chance to appreciate the many pieces of hand picked art displayed throughout the hotel. We sincerely hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,113 reviews from our community

Traveler rating
    600
    249
    124
    81
    59
See reviews for
386
241
71
291
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Staten Island, United States
1 review
Reviewed April 25, 2014

Stayed there with family for 5 days, asked for a different room when they offer you the room right above the kitchen (strong smells), the pool was closed for Easter which was a bummer since my kids loved the pool

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Silke P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 28, 2014
Dear Silke P,
Thank you for takiing the time to review our hotel. We appreciate all feed back, both good and bad. I would like to apologize that you had to move rooms due to being above the kitchen. It's the first time we've heard such a complaint and we will definitely look into that. In regards to the pool, as a New York state law, we are required to have a life guard on duty and we use an outside company for the life guards we have which limits our pool hours. Please contact me directly if you're ever in the area again. We hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 22, 2014 via mobile

The hotel is old and not maintained at all. The bathroom faucet came off in my hand. The furniture is all worn and frayed. I've seen better stuff at the Salvation army. The noise is horrible all over the hotel from the night club and party rooms. Forget about getting a good night sleep. I would avoid this place if I were you.

Stayed April 2014, traveled with friends
Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 24, 2014
Dear Robert L,
Thank you for taking the time to review our hotel. We value all guest feedback, both the good and the bad. We are in the process of renovating all of our guest rooms and replacing the furniture as well. I hope you come back to visit us when these renovations are complete. Please email me directly so I can ensure that you're stay with us will be expemplary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta, NY
Level Contributor
157 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 21, 2014 via mobile

If you are staying on Staten Island this is a very nice well maintained hotel with an excellent Italian Restaurant. My room was clean and quiet and the little workout facility had modern working equipment. I most enjoyed an outstanding veal dinner and excellent wine. I will definitely done here the next time I am in town.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 22, 2014
Dear Donna M,
Thank you for reviewing our hotel. I'm thrilled that you enjoyed both your stay and your experiences at our on property Italian restaurant, Lorenzo's. The veal dinner you had is one of our many great dishes that are served. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon NJ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2014

The accommodations are excellent. The hotel is a bit off the beaten path, but convenient to major roads and transportation for access to NY/NJ. My only complaint is that the free wifi was not reliable and slow, and hyou'll need a newspaper to get a guide to the TV.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 13, 2014
Dear Richard M,
Thank you for reviewing our hotel. I'm glad that you enjoyed your stay with us. We are aware of the slow wifi connection, which is a more recent issue, and we are working to fix that. Thank you for your feedback and hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
1 review
Reviewed April 10, 2014

The staff is always friendly they go out of there way to make sure you enjoy your stay, but there's always one menber of the staff that always stands out & that would be Bobbie in the bar he always got a jokee & a smile on his face you can tell that he takes great pride it what he does makes everyone feel welcome, I'd have to say that Bobbie is one of the best bartenders working in a hotel that I've seen in a while so if you go there to stay be sure & check out the bar.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffery L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 12, 2014
Dear Jefferey L,
Thank you for taking the time to review our hotel. I'm thrilled that you enjoyed your time with us. Bobby is a wonderful member of our fantastic team who are dedicated to ensuring our guests feel as welcome as you did. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glastonbury, Connecticut
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 7, 2014

The walls are paper thin, I heard people in the next room all night long and I could hear them in the vent in the bathroom. The hot the day I used it was below the skimmer, and not very hot. The fitness room is a little out dated. The staff was excellent always very helpful.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank francoi485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review, April 8, 2014
Dear Francoi485,
Thank you for taking to the time to review our hotel. While I'm glad that our staff was able to assist you with your needs, I would like to apologize for the noise that disrupted your stay and that you weren't satisfied with our fitness center. We will definitely look into those issues. I sincerely hope we see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Staten Island
0.1 mi away
Hampton Inn & Suites Staten Island
2.1 mi away
Holiday Inn Express - Staten Island West
2.1 mi away
Comfort Inn Staten Island
Comfort Inn Staten Island
#5 of 7 in Staten Island
346 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Holiday Inn Staten Island
Holiday Inn Staten Island
#4 of 7 in Staten Island
93 reviews
1.7 mi away
Ramada Staten Island
Ramada Staten Island
#6 of 7 in Staten Island
354 reviews
3.6 mi away
Hotel Executive Suites
Hotel Executive Suites
#2 of 2 in Carteret
310 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn New York/Staten Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New York/Staten Island

Property: Hilton Garden Inn New York/Staten Island
Address: 1100 South Ave, Staten Island, NY 10314-3410
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, TripOnline SA, Orbitz, Hotwire, Travelocity, Priceline, Cancelon, Cheap Tickets, Hotel.de, getaroom.com, HotelQuickly and HotelsClick so you can book your Hilton Garden Inn New York/Staten Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing