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“Better than Manhattan”

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Hilton Garden Inn New York/Staten Island
Ranked #1 of 7 Hotels in Staten Island
Certificate of Excellence
GreenLeadersBronze level
Pottsville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Better than Manhattan”
5 of 5 bubbles Reviewed October 8, 2013

Hotel is close to Manhattan without all the traffic. Friendly staff with great food and bar for socializing when on a business trip. Easy access to NYC and Newark airport. Parking is easy and safe for evening travel and late business meetings.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Dorothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewela A, Guest Relations Manager at Hilton Garden Inn New York/Staten Island, responded to this review, October 9, 2013
Dear Dorothy,

Thank you very much for your review and we are glad you chose our hotel from other hotels on the Island. Our staff strive to give the best customer service to all our guests and we are very to have been recognized with friendly staff. It is our pleasure to welcome you at our property soon.

Sincerely,

Jewela Anova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,084 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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  • Any
English first
Camarillo, United States
1 review
5 of 5 bubbles Reviewed October 4, 2013

Fabulous place to stay on Staten Island . Would highly reccommend this place to anyone traveling to New York .The accommodations and banquet facilities are incredibly nice and spacious . The outside wedding facilities are beautiful .The rooms are clean and nice and the staff is very helpful and professional .

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Terese K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewela A, Guest Relations Manager at Hilton Garden Inn New York/Staten Island, responded to this review, October 5, 2013
Fabulous place to stay on Staten Island . Would highly reccommend this place to anyone traveling to New York .The accommodations and banquet facilities are incredibly nice and spacious . The outside wedding facilities are beautiful .The rooms are clean and nice and the staff is very helpful and professional .

Dear Terese K,

Thank you for taking the time to leave us a review. Your recommendation is very important to us. We are very happy that you enjoyed your stay with us and was able to see our facility all around. Our staff will be delighted to know that they have shown you what customer service is all about. We welcome you back soon.

Sincerely,

Jewela Anova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape May, New Jersey
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

We were on an overnight stay and got in a little late. The man at the desk was really nice. Our room was huge a real upgrade and it was very clean. We also ate at this hotel for dinner and it was very good, service was excellent. Found out you can get a shuddle to the ferry also. So next time in N.Y. I would stay there again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vickic25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewela A, Guest Relations Manager at Hilton Garden Inn New York/Staten Island, responded to this review, October 4, 2013
Dear Vicki25,

We truly appreciate you taking the time to review our hotel and are exceedingly happy that our service helped set us apart from the other hotels in Staten Island. We will pass on your accolades to our team and hope to see you back in the future!

Sincerely,

Jewela Anova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgewater, Florida, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2013

I stayed at the Hilton Garden Inn for 1 year, and really got to know the staff. When we walked through the door it was like being home with the very warm welcome from the front desk with Jonathan, Patrick and the others who were so very warm and welcoming...
Breakfast was very enjoyable as the staff new exactly what we wanted as soon as we walked in, they made you feel so very comfortable... from the chefs to the servers... all were fantastic...
Dinner in the lounge with Megan was always a pleasure...
Outstanding job!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewela A, Guest Relations Manager at Hilton Garden Inn New York/Staten Island, responded to this review, October 4, 2013
Dear Amy,

We are very grateful for your review and for choosing us to be your home away from home. Jonathan, Patrick, Megan and the rest of our staff will be very happy to have been mentioned.
It is our duty to make you feel welcome and comfortable and we are glad that we have done so. Hope we get the pleasure of seeing you at the hotel soon.

Sincerely,

Jewela Anova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York, United States
1 review
5 of 5 bubbles Reviewed September 29, 2013

Hotel room was nice and clean. My friends has their wedding reception at Above Rooftop and it was absolutely gorgeous.. very classy. A great time was had by all. The staff was friendly and helpful. Also, the shuttle to the ferry was very convenient for friends traveling back to the city. Would definitely stay here again!!! Jonathan Hvala provided THE best customer service!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review, September 30, 2013
Dear Katy T,

Thank you for leaving such a wonderful review about the hotel. We love to hear that you enjoyed the hotel in multiple departments and greatful to hear that Jonathan was such a wonderful help to you. We would love to have you again as a guest at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

Having just returned from a weeks stay at the Hilton Garden Inn New York/Staten Island, I wish I was still there.
Myself & 2 other ladies went to join husbands & boyfriend, My husband was there for 3 weeks working on the island. The staff were genuinely interested in what they were doing [an art project] We were greeted like long lost friends. Wherever we went ALL staff had a smile & a "is everything alright do you need anything". From our rooms to the service in the bar & restaurant wonderful.
Our room was spotless & comfortable.
A short review but I had to write a review.
We have stayed in hotels all over the world for work & pleasure & this has got to be the most friendliest. xxx

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jan148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review, October 4, 2013
Dear Jan148,

It may be a short review but it's a lovely one and I want to thank you for posting it. At the hotel we really do want our guest to feel like this hotel is their home away from home, for whether it be a one night, few week, or few month reservation. We are so happy to hear that you enjoy yourself while you were here. If you ever find yourself in Staten Island for either business or pleasure we would love to have you again.
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Dallas
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

Service is key at this property and the restaurant is better than any you will find at a Hilton Garden Inn and is one of the best on Staten Island. The staff is friendly and very accommodating, wanting to ensure everyone's visit is perfect.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirakat15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review, September 24, 2013
Dear Kirakat15,

Thank you for writting a review about our property. As always it is wonderul for us to hear that our staff goes above and beyond for our guests. We want the hotel to be your home away from home. We hope to have you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Staten Island

Property: Hilton Garden Inn New York/Staten Island
Address: 1100 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotwire, Expedia, Travelocity, Priceline, Cancelon, Hotels.com, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn New York/Staten Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton

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