I loved this hotel, but the front desk staff needs some customer-relations training. I was so frustrated with one of the staff telling us they would do something, only to come back from a 12 hour work day to find the night staff knew nothing about our talk earlier in the day. This happened 3 days in a row, until someone finally got the issue worked out. The hotel property is lovely, the restaurant and the bar area are very nice. The made-to-order omlets in the morning were a terrific treat. I would recommend this hotel to my friends.
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- Also Known As:
- Hilton Garden Inn New York/Staten Island Hotel Staten Island
- Hilton Staten Island
- Staten Island Hilton Garden Inn
- New York City Hilton