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“Holiday Inn Express”

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Holiday Inn Express Staten Island West
Ranked #3 of 7 Hotels in Staten Island
Reviewed October 24, 2013

Great stay, clean and great service. the breakfast is the best . The morning host Stephen is very attentive and runs a tight ship fresh food, hot, and very clean. makes for a relaxing visit. This was a great hotel experience. Everyone was very pleasant .

  • Stayed: October 2013, traveled on business
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2  Thank Les F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded November 8, 2013

Dear Les F,

Thank you for taking the time to write such wonderful review. I'm glad that you able to relax during your stay. Also, as you mention Stephen does a great job with keep the breakfast bar running great. Comments like yours are his inspiration and that give to make other feel welcome. Once again thank you for taking the time to write the review.

Orlando M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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194 - 200 of 374 reviews

Reviewed October 23, 2013

We went to visit NYC and decided to stay in Staten Island. Unsure of how to get there from the ferry, I called the hotel and spoke to a woman named Holly. She was very friendly and extremely helpful. She gave the directions from the bus and even offered to call a car service for us (which we opted for). After a smooth check in, she called about an hour later to ask if the room was to our satisfaction and offered menus for food delivery. When the food arrived, she called us to come get the food because we didn't want the driver to come up to our room. Whether it was directions, change or bus and ferry schedules, all the staff was very helpful. (We checked out two days later at 3 AM and they were still very nice to us). The level of care we received from the staff lived up to the great experiences we have had using the Intercontinental brand.

  • Stayed: October 2013, traveled as a couple
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1  Thank Jazzgal67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded November 10, 2013

Dear Jazzgal67
First, let me thank you for taking the time to write such a wonderful review of our staff. We are constantly trying to deliver exceptional customer service to all of our guests and I am thrilled to hear that the care you received met great expectations! I will be sure to relay your compliments to Holly, as well as the rest of the staff. We look forward to being your hotel of choice the next time you are in the Staten Island area!

Orlando M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013 via mobile

This was a great hotel. We in from Ohio and stayed here for two nights before we went to Manhattan for the rest if our trip. The breakfast bar was great, as was the entire staff. There is also a courtesy shuttle to the Staten Island Ferry. Overall this was a great hotel experience.

Stayed: October 2013, traveled with friends
1  Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded November 10, 2013

Dear Rick W,
I am glad to hear that your recent stay at the Holiday Inn Express Staten Island was a great experience for you. Thank you for taking the time to write us such a positive review. We look forward to having you stay with us again in the future.

Orlando M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

Thanks to Stephen the host in the room, our breakfast was hot, tasty, and a very nice spread of different food. He was very attentive and actually had things ready in hand for what i was looking for. GREAT JOB STEPHEN.

  • Stayed: October 2013, traveled with friends
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Thank Brent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded November 10, 2013

Dear Bren,
Thank you for writing Stephen such a fantastic review, I know he will be thrilled. We recognize and appreciate what a treasure he is here. I am glad his attentiveness and attention to detail could impact your stay in such a positive way. I will be sure to let him know what a great job he is doing!

Orlando M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

I was very pleased with the service my friend and I received at HIE Staten Island West. Holly, the front desk worker, was very pleasant and helpful. We were exhausted upon check-in and she provided us with everything we would need for the night, as well as some local food delivery options. Everyone we encountered at this hotel was nice, always saying hello and smiling.

At this point in time the hotel does have a shuttle to the ferry. The drop-off/pick-up times could be a little more convenient (last pickup of the evening is 10pm), but since the shuttle is free I really can't complain. The drivers were always on time and always pleasant.

Unfortunately there isn't much for food around the hotel within walking distance, other than a Wendy's, whose lobby isn't open after 10pm. Luckily, the hotel is equipped with quite a few options for delivery and many of the places we tried were reasonably priced.

The last part of my review is specially reserved for Stephen, the staffer who took care of the breakfast area. If I could take Stephen with me everywhere, I would! He was so kind, cheerful and funny, he made it easier for me to be a "morning person". He worked very hard to ensure that everything was well stocked and that the breakfast area was clean. There was never a wait for a table because he made sure it was cleared and cleaned before you even had a chance to spot it! He would come around each morning and offer us fresh fruit, too, which was nice to have while traveling throughout the day. His apples helped to tide us over on some days :) In other hotels that offer breakfast they tend to let things run out as it gets closer to "closing time" but not Stephen! He was bringing out trays of the DELICIOUS cinnamon rolls at 9:30, even though breakfast ended at 10.

All in all I was very pleased with my stay at this hotel, and would certainly return again.

  • Stayed: October 2013, traveled with friends
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1  Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded November 10, 2013

Dear Amanda R,
Thank you for taking the time to write us such an in depth review. As you stated in your review, the front desk is well equipped with food delivery options and the staff are very knowledgeable on local restaurants and attractions. I would like to apologize if our location was unsatisfactory to your needs, but I am glad that you were able to utilize our complimentary shuttle service to get to and from the Staten Island Ferry. I will be sure to relay the wonderful things you said to Stephen & Holly, as well as the rest of the staff. I am delighted that you were so pleased with your stay and look forward to having you return in the future!

Orlando M.
General Manager

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Reviewed September 28, 2013

A remarkably comfortable stay within easy reach of NYC and the northern NJ suburbs. This Holiday Inn express is located in the western part of Staten Island, one of the five boroughs that make up NYC. One of the nice features about this location is the free shuttle that the hotel runs to the Staten Island ferry.. The shuttle driver, Lee, has a wealth of information about the area and can safely deliver you to the ferry in under 30 minutes. The Inn is fairly typical of NYC hotels with modest sized rooms that are quite comfortable. Another strong feature about this particular property is the enthusiasm of the hotel staff. The entire team makes an effort to see to it that you have a pleasant stay. One highlight is Steven, who runs the complimentary breakfast area. Each morning he greets you with a smile and sees to it that your day starts out with a good breakfast. If you are planning a trip to the NYC area I would highly recommend this HI Express; the cost is quite affordable compared to "in the city" hotels and you will not find any place that provides better service. We make this a regular stop on our visits to NYC.

  • Stayed: September 2013, traveled as a couple
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1  Thank AJandCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

The front desk help was friendly, inviting, professional and accommodating. Gina and Holly were terrific. Prior to arriving, I needed to have something taken care of and spoke with Maria on the phone who also was friendly, inviting, accommodating and professional. You must go to the breakfast area. With Stephen's service and wonderful attitude, you feel like you are having breakfast at a 5 star restaurant! Staff is wonderful. Also, the hotel is clean and comfortable and at a convenient location.

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  • Stayed: September 2013, traveled with family
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1  Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded September 28, 2013

Dear Pat D,
Thank you for taking the time to write a review of our hotel. I’m ecstatic that you found Gina, Holly, Maria and Stephen to be “friendly, inviting, accommodating and professional”. I’m sure they will very happy to hear your kind words. We also offer a complementary shuttle to the Staten Island Ferry that runs from Wednesday to Sunday. I hope next time you are in Staten Island you can visit us.
Orlando M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Staten Island West

Address: 300 Wild Ave, Staten Island, NY 10314-4710
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Staten Island
Price Range: $129 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Staten Island West 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 
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Also Known As:
Holiday Inn Express Staten Island Hotel Staten Island

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