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“Breakfast Attendant”

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Holiday Inn Express Staten Island West
Ranked #3 of 7 Hotels in Staten Island
Reviewed August 15, 2013

We were very impressed with Stephen, our breakfast attendant. He was very attentive and friendly. He gave our 5 year old grandson a lollipop each day and made a point of talking with him and making all of us feel welcome. We are from the south and did not expect such kindness from a New Yorker! I hope the hotel management realizes what a treasure they have.

Stayed: June 2013, traveled with family
1  Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 - 212 of 373 reviews

Reviewed August 12, 2013

Very friendly staff. Matthew was very helpful at check-in. He gave us a tour book and maps of the city, and some advice on the subway system. Stephen was a true delight in the morning. His breakfast area was spotless, and he delighted our children, showing them how the pancake machine works. We ate breakfast at 6:00, caught the ferry at 7:00 and made it to the Today show by 8:00. A nice, quiet place to stay, not too far from the city.

  • Stayed: August 2013, traveled with family
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1  Thank Kevin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

We had a two-day layover in New York on our way back from a trip to Colorado, and decided to stay on Staten Island at this lovely hotel. Every member of staff was attentive, polite and helpful - in fact, they bent over backwards to be helpful and kind. We didn't get everyone's name - Maria on reception was one, and of course the legendary Stephen was another! But all the guys and gals in the staff were so very good.

The room itself was most comfortable - the best two night's sleep we had for the whole of our ten-day stay! Where do you buy your mattresses?! I want one.

The only potential downside is getting around - if you don't have a car on Staten Island, then you have to rely on public transport (we used the bus to get from the ferry terminal to the hotel - now, we are used to public buses as they're more prevalent in UK, so we're usually happy to take them, but taking this bus was like an extreme sport! It took ages to get there and stopped everywhere) or the hotel's own courtesy bus service, which only runs Wednesday to Sunday at specific times (be sure to book, as places are limited). But otherwise public transport was fine - get yourself a Metro card and load it up at terminals located at subway stations, etc. This makes travelling a breeze.

All in all, a very pleasant stay. Wish all Holiday Inn Expresses were like this - could learn a lot about customer service from these guys!

Room Tip: We were on second floor, room 204, and this was definitely very quiet.
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  • Stayed: August 2013, traveled as a couple
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1  Thank Flyrightdance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded September 6, 2013

Wow, 5 of 5 stars! We are so pleased to hear how much you enjoyed you stay with us. Customer service is very important to us and the staff will be glad to hear they've exceeded your expectations! We hope to have you stay with us again.

Orlando M.
General Manager

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Reviewed August 10, 2013

We had a good experience here. The room was comfortable, and a good value, and the breakfast was good. Stephen was so helpful in the breakfast room. He even opened up the "Pancake machine" so that I could see how it worked! The hotel is a short walk from a
"Wendy's" also, where we had dinner.

  • Stayed: May 2013, traveled as a couple
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1  Thank Kathy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded September 6, 2013

Thank you for giving our property 4 of 5 stars on Trip Advisor. We love hearing from our guests that they enjoyed their stay with us! I'll be sure to tell Steven about your breakfast review.

Orlando M.
General Manager

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Reviewed August 8, 2013

SI Holiday Inn Express is a terrific hotel. For the price, it's the best on Staten Island, for sure. If you're just sleeping there and having breakfast, it can't be beat. The rooms are roomy, clean and new. The hotel staff (especially Josie, Matthew, Maria, L'dell) couldn't be more efficient and nicer. And if you want a terrific HOT BREAKFAST, this is the place to come!!! First of all, Steven is a treasure! He is polished, polite, totally organized, and absolutely "charming". He'll come to each table and offer fresh fruit, lollipops for the kids, and just be the ultimate kind person. When you're away from home for whatever reason, Steven will make you feel wanted, important, and special. The food ranges from scrambled eggs or cheese omelettes to the Holiday Inn Express special PANCAKE MACHINE which makes the best pancakes I've ever had... really (and I don't like pancakes). You've got to see this machine in action! Every time we come to Staten Island, which is very often, we wouldn't stay anywhere else!

Room Tip: Stay in the lower rooms so you can walk down if you don't want to wait for the elevator, which i...
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  • Stayed: August 2013, traveled with family
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1  Thank PPadolsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded September 6, 2013

Thank you for the amazing review of our property and staff. Josie, Matthew, Maria, Lidiel & Steven will be especially pleased. We are very appreciative that we are your hotel of choice whenever you are visiting Staten Island. Thank you again for the awesome review!

Orlando M.
General Manager

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Reviewed August 3, 2013

The rooms are kind of small but they're very clean. The breakfast on selection was wonderful and we love the pancake machine and our host Stepen, took time out to show us how it all works, gave my kids and me great attention and it was one of the better experiences that we've had during breakfast so five stars. DC Mom

  • Stayed: July 2013, traveled with family
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1  Thank ambrowife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded September 6, 2013

Thank you for the 5 stars DC Mom! I am glad to hear that Steven made a wonderful impression on you and your children. We look forward to having you stay with us again!

Orlando M.
General Manager

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Reviewed August 2, 2013

I recently spent the better part of a month and a half staying at this property, while bringing in several teams of church youth groups throughout the weeks. I have nothing bad to say about it! Ann was wonderful, as she diligently worked with our groups to ensure we all had a place to sleep! The front desk staff were always friendly and accomodating, and Stephen was absolutly delightful at breakfast each morning! I would recommend this property to anyone!

  • Stayed: July 2013, traveled on business
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1  Thank Dean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express Staten Island West, responded to this reviewResponded September 6, 2013

Thank you for giving our property 5 of 5 stars. What an amazing review, Ann and Steven will be happy to know their hard work paid off. Thank you again for the review & recommendation!

Orlando M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Staten Island West

Address: 300 Wild Ave, Staten Island, NY 10314-4710
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Staten Island
Price Range: $126 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Staten Island West 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 
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Also Known As:
Holiday Inn Express Staten Island Hotel Staten Island

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