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“Better off bedding down in a car”

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Microtel Inn & Suites by Wyndham Springville
Ranked #1 of 1 Hotels in Springville
Ontario, California
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Better off bedding down in a car”
2 of 5 bubbles Reviewed June 17, 2014

Beds are lumpy. Wifi password did not work and hotel staff didn't look into it at all. Bath tub drainage is horrible. Expect to stand ankle deep in water. Awoke at 5 am to the sounds of slamming and hammering which once again hotel staff was in disbelief that it could possibly happen. I get that this is a value chain but I do expect to be treated better than an animal.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blaaaarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, General Manager at Microtel Inn & Suites by Wyndham Springville, responded to this review, June 18, 2014
Thank you for your comments! I am very sorry the front desk was not as attentive as they should have been. I take all of our guest comments seriously and will work with the hotel staff to ensure this does not happen again. I value your business and hope you will give us a chance next time you are in the Springville area.

Sincerely,
Renee M. Duncan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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550 reviews from our community

Traveler rating
    150
    188
    133
    47
    32
See reviews for
242
115
52
82
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
South Heights
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed May 25, 2014

Very spartan, friendly personnel. Cooling worked fine and was quiet. Clean establishment with good location. McDonalds next door offered good breadfast, several family type fast food and sit down dining very close. One drawback was the bathroom sink drained very, very slowly. All in all, not a bad stay.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank railroader60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Guest Relations Manager at Microtel Inn & Suites by Wyndham Springville, responded to this review, May 27, 2014
Thank you for your comments! We value your business and take all guests comments and concerns to heart!
Sincerely,
Virginia Hofner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Michigan
1 review
1 of 5 bubbles Reviewed May 22, 2014

The room was filthy, with cobwebs in the corner and body hair in the "clean" shower when I tried to bathe my toddler. I will never stay here again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Erin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Guest Relations Manager at Microtel Inn & Suites by Wyndham Springville, responded to this review, May 26, 2014
Thank you for your comments! I apologize for any housekeeping issues and we take all of our guest concerns seriously and will use your comments to improve our hotel. We will resolve this so it doesn't happen again. We value your business and hope you will give us a chance and come visit us again.
Sincerely,
Virginia Hofner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Microtel Inn & Suites by Wyndham Springville

Property: Microtel Inn & Suites by Wyndham Springville
Address: 270 Cascade Drive, Springville, NY 14141
Phone Number:
Location: United States > New York > Springville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Springville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Springville 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Microtel Inn And Suites Buffalo -Springville
Microtel Inn & Suites Buffalo -Springville Hotel Springville
Microtel Springville
Springville Microtel

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