My friend and I went here for the New Year's Eve 2013/2014 dinner and lounge event. Our evening started off wonderfully. The hostesses and wait staff were excellent. The prix fixe dinner for the evening included four courses (salad, appetizer, main course and dessert), two drinks and entry into the party in the lounge for $80. The four courses were delicious, as well as the red sangria!!!! So you question why I was disappointed and won't go back?! Being that it was New Years Eve and we wanted to relax and drink responsibly, we took the train to Smithtown and then a taxi to the restaurant. So, at the end of the evening, we called the taxi company. They told us a half hour. No problem, we sat at the bar and waited. 45 minutes later, no taxi. We called the taxi company again, as well as one of the hostesses, and they told us an hour and a half. About 2 hours later, still no taxi. You're thinking, what does this have to do with the restaurant? After much discussion of our situation with several of the restaurant staff not one of their employees, or owners (that were supposedly no where on site) offered us a ride to the train station that was 10 minutes away. I apologize, my mistake, we did meet two of the six owners of this establishment. One of them snuck out the front door quickly when he heard we were looking for an owner and the other one said "Happy New Year" as she stepped into her car to leave. We were even willing to pay for someone to take us there. We requested countless times for the owners name, and we were denied the information, or we were told that "we don't know the owners name". There is much more to the story but it's just too much drama. I am truly disappointed in Cafe Havana as I have been to the establishment on many occasions in the past. I certainly won't be going back because they truly do not care about their customers.
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