In January 2013, I made a reservation by email for my daughter and myself with the New York House B&B for the December 2013 Sharon Springs Holiday Celebration weekend, since we had stayed there previously They confirmed the reservation by email. In May, when I was at the Garden Party in Sharon Springs, I stopped by the inn to visit and mentioned the reservation. Kelly Button, the owner said she had no recollection of it and that they had a group who reserved the inn for that weekend, but that if I had proof of the reservation, they would honor it. When I returned home, I forwarded her the email exchange and confirmation of my reservation. She replied that they would honor it.
A few weeks later, however, I received an email from her stating that the room was not, in fact, available and that my resevation was cancelled. She added that she hoped this would not be an inconvenience. I replied that since it was obvious that I had made my reservation well before the others, I expected her to honor it. She has not replied. Due to this inappropriate and unprofessional cancelation of our long-standing reservation, my daughter and I will not be attending the Holiday Celebration, since there is no other lodging available for us at this point. Needless to say, we are both extremely disappointed.
Sharon Springs prides itself on being a homey, welcoming community, and that has been my experience every time I have visited, including twice for past Holiday Celebrations. The innkeepers of the New York House do not belong in Sharon Springs, since they tarnish the reputation of the entire village. I would recommend that anyone looking for the real Sharon Springs experience avoid this inn at all costs.
- Official Description (provided by the hotel):
- The New York House is a Bed & Breakfast in a former boarding house built in 1885. Located in the quaint village of Sharon Springs, we are near the Mohawk Valley, Schoharie Valley and Cooperstown areas. Restaurants and shops are within walking distance of our large front porch. Relax in one of our 7 rooms with private baths and enjoy the area! ... more less