Really dissapointed in the Belvedere hotel. This hotel is owned by a family well known for its excellent food and service and this hotel does not match up with what it should be. Came into town for a family event and stayed 5 days at the hotel. My husband and I and my 1 month old daughter did not need room service on the 2nd day we were there but we did on the 3rd. I was changing my daughter in the bed and she had an accident in the bed. I cleaned it up the best I could but knew we needed new sheets. We put the sign on the door for room service and left the room at 11:15 am. When we returned at 10pm there was NOTHING cleaned! No beds made, no trash taken out, no fresh towels. The sign was still on the door. I went to the front desk and was told that housekeeping leaves at 11am. WHAT? I have never stayed in a hotel in my life where housekeeping leaves at 11am! He went to our room and at least took the garbabe out. The 4th morning we left the room at the same time and we were hopeful that the room would be cleaned. We returned to find fresh towels but no clean sheets!!! The stain from my daughter was still in the bed!! As if this is not enough the beds were the worst beds I have ever slept in and I have traveled my entire life. My husband and I had to sleep in separate beds because each of them were so uncomforatable. The room is ok with tube tv's and mediocre decore. This hotel was a dissapointment and could be so much better.
- Official Description (provided by the hotel):
- This Boutique-style Inn is totally smoke-free and features coffee/tea in the lobby 24hours a day, a business center, 24-hour front desk/concierge service. Free continental breakfast, free WiFi in public areas and in-room, and free self parking. Other amenities include express check-in, express check-out, free gym access to local gym and same day dry cleaning available. We have partnered with Tech Valley Hospitality Shuttle and now offer airport, train and bus shuttle service. (Please note to assure pick up/ drop off a reservation must be made in advance). Please call us today to reserve your seat. Tech Valley Hospitality Shuttle will also take out guest for only $10 to downtown Schenectady to enjoy tons of restaurants and bars. Union College, Proctors Theater, Bow Tie Cinema,(MiSci) Museum and of course Rivers Casino and Resort. ... more less
- Reservation Options:
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