We had stayed at this establishment many years ago & it was nice.....NOT ANY MORE!
Our first room had a toilet that would not flush, shower curtain was filthy (mold and soap scum) the mini frig freezer section was covered in ice - no room to store anything. The night manager changed our room. In the second room the toilet worked but the shower curtain had same issues - filthy and the frig in this room had a freezer that had its door frozen shut & when we finally got it open it was full of food from a previous guest - again it was obvious no one even attempted to clean it. We once again informed the manager & asked to have someone clean it while we went to dinner. Apparently there was no housekeeping staff working in the evening so the manager changed our room for a third time. Unfortunately this room was no different. Filthy shower curtain (mold & soap scum) & dirty shower walls. Also bathroom wallpaper was badly peeling which would not be a deal breaker by itself. Freezer section of refrigerator in this third room was also full of frost & ice - couldn't use. Lamps in this room were quite dusty as well. At this point we were quite tired of changing rooms. I have to use a cane & all this going up & down the stairs was a bit much. We just needed to sleep (thankfully the beds were clean) so we stayed in this room. We used 2 different stairwells during our stay to get to our various rooms - carpeting in both were filthy - not only stained but visible removable dirt - had not been vacuumed in some time.
We did not eat the free breakfast - we didn't want to take a chance. We could only imagine how filthy their kitchen might be.
Upon checkout I once again expressed our disappointment, this time to the daytime manager, as I felt we should have been compensated somehow. He said he would talk to housekeeping, but was otherwise indifferent to our situation. We had to pay $130 plus tax for this horrible experience. It's just not right!
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- Also Known As:
- Comfort Inn Saugerties Hotel Saugerties
- Saugerties Comfort Inn