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Hilton Garden Inn Saratoga Springs
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Reviewed November 14, 2013

We recently stayed at the Hilton Garden Inn in Saratoga Springs. This hotel is much what you would expect if you have stayed at Hilton Garden Inns in the past. It is not a newer Hilton Garden Inn, and it does show signs of age, but nothing that diminishes a nice stay. It is not in the immediate downtown area, so if you want to go to the stores or restaurants on the main strip, you will have to drive, or be prepared for a long walk.
What set this hotel apart from the average is the freindly staff. Especially Elizabeth, who checked us in at the front desk. She was extremely freindly and helpful, and recommended restaurants for us, and when we decided on one of the restaurants she suggested, she gave us a coupon. She also gave us suggestions on where to park, things to see while we were in the area, etc. When we returned from the dinner, she was still on duty, and she asked us how it was, and it really seemed like we were her priority as a guest, and she was concerned that we enjoyed our stay.
We stayed at the Niagara Falls Hilton the night before we stayed here, that is a much more "upscale, luxurious" property, but there was no one we encountered at that hotel who gave us the personal attention and customer service that even approached what we got from Elizabeth at the Hilton Garden Inn.

  • Stayed: October 2013, traveled as a couple
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1  Thank T-LEFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded November 17, 2013

Thank you for choosing the Hilton Garden Inn Saratoga Springs! Liz is truly honored that you left such positive remarks about her. Our entire staff strives to give you a relaxing, comfortable and enjoyable stay. If your travels should bring you back to the area, we hope that you continue to use the Hilton Garden Inn Saratoga Springs. Once again, thank you for leaving such positive feedback online!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

This is similar to your average HGI. The property itself is aged a little, but this is more than compensated by the friendly staff. Most staff wear a smile and say greeting when they see you. It is close to town (but not within walking distance).

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank TMMak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded November 17, 2013

Thank you for choosing the Hilton Garden Inn Saratoga Springs! We appreciate you giving feedback online. We are glad to see that you found our staff to be friendly as our goal is to meet and exceed your expectations. Our staff is truly genuine and they care for you and all our guests. If your travels should bring you back to the area, we hope that you continue to use the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Our stay at the Hilton Garden inn was excellent.The rooms were clean and the staff was very helpful. My kids loved the pool and the breakfast. I would highly recommend this place for business and for families.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Alyson K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded November 5, 2013

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We know you have many lodging opportunities within the area and we are delighted that you chose us. We are all glad to see that you enjoyed you stay with us and from the entire staff we would like to thank you for providing your feedback online in such a positive manner. It's exciting to see families using our pool and other amenities we have to offer within the hotel and it’s nice to hear that they enjoyed them as well. If your travels should bring you back to the area, we hope that you continue to stay at the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Stayed for one night on business in October. Check in was relatively smooth, although because my name wasnt on the reservation, I did have to dig through my computer to find the reservation number. My room was ready nice and early, which was a plus. The lobby was a beautiful space, I did a few hours of work there before heading out. There was a private party in the lobby that evening, but the bar staff was helpful in lending me a bottle opener, ice buck and ice.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded November 5, 2013

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We know you have many lodging opportunities within the area and we are delighted that you chose us. We are all glad to see that you enjoyed you stay with us and from the entire staff we would like to thank you for providing your feedback online in such a positive manner. If your travels should bring you back to the area, we hope that you continue to stay at the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

We stayed one night here and we were so impressed with their customer service. From being personally welcomed as we entered to the housekeeping staff making sure we had everything we needed in our room. I have to say the PR was excellent!! The rooms were clean and neat. The bed was A+++ comfort!! We ate breakfast at their dining area, EXCELLENT!!!! Nicely located, walking distance to the streets of Saratoga. Easy to find.

  • Stayed: October 2013, traveled as a couple
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Thank JB A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded October 28, 2013

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We are glad that you enjoyed your stay with us. We have shared your review with our staff and they all would like to thank you for writing such a positive review online. It’s reviews like this that help keep morale at an all-time high. If your travels should bring you back to the area, we hope that you continue to stay at the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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