Visited Saratoga for a wedding. Hilton is right on the main strip close to restaurants, shopping, etc.. Hotel has a very "corporate" feel. Not dissimilar to other Hiltons. From the website pictures, I expected the hotel to have a hip modern feel. It is contemporary feel but not hip, very sterile. (Hehe.. Its not the W Saratoga) When we pulled up to the hotel, door staff are wearing plain clothes North Face jacket with no nametag. I wasn't sure if the person I was talking to really worked at the hotel. When I asked him to take our 2 bags out of the car, the gentleman did not seam too excited about it. Front Desk was nice at check in. When we rode the elevator to our room, we stopped at a few floors to get upstairs. Each floor is appointed with dark carpeting and it was obvious that the carpet had not been vacuumed. Dirt, was everywhere. Our room had dark modern furniture, that again showed all the dust in the room. Desk end tables had a thick level of dust. I mean if they are not going to clean they should have lighter carpets and furniture that does not show everything. I found garbage from the last person under the bed. The glasses in the bathroom were not cleaned, still had the last person's toothpaste. While I was taking a shower, the handle fell off the wall. I found the room completely disgusting and could not wait to leave. It is obvious that they do not clean well. I really wanted to report these issues to the front desk but my traveling companion did not want to make a fuss. So I said that I would fill out the comment card in the room. (Usually at most Hiltons) Oh wait.... there was no comment card. Obviously they do not put a comment card in the room because they know there is problems and they do not want to fix them. So I said that I would only report the problems if they asked me how everything was at check out. The front desk person never even bothered to ask me how the stay was. This is when I truly realized they do not care. So I decided that I would not waste my time telling them. Now I receive e-mails al the time from the hotel telling me about specials to come back. I have decided to post a review on tripadvisor because i am insulted they would ask for more $ for me to come back without even asking me how my visit was.
I saw other reviews that there was a concierge. The concierge desk had no person and a self service computer. The staff are not knowledgeable about the area. We were running late for a wedding and the Front Desk could not give me easy directions to the church. Instead they spent 10 min mapquesting the church. Mapquest took us on a big circle to get there. It was our fault that we were running late but I expect the hotel to have easily accessible basic information on churches in area without having to mapquest.
We attended a wedding at the Longfellows Hotel. Beautiful old hotel, saw a few of my friends rooms there. Much nicer but not walking distance to the main strip. Hilton Garden Inn is down on the other side of the strip. We drove by it. One person attending the wedding stayed there and said it was great. I can't say for myself because I never went inside.
Hilton is so dicey as a chain. Some are run well and some are not. The following week I stayed at New York City Hilton and the room was immaculately clean. Don't make the same mistake.... Spent $180. Not worth it.
- Official Description (provided by the hotel):
- Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more less
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- Also Known As:
- The Saratoga Hilton Hotel Saratoga Springs
- Hilton Saratoga Springs
- Saratoga Springs Hilton