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Holiday Inn Saratoga Springs
Ranked #14 of 34 Hotels in Saratoga Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 10, 2014

We stayed at the Holiday Inn two years ago and back then the property needed a little pick-me-up. This time it was obvious that renovations had been done and the hotel is really nice. The "king leisure" room is very large with nice furniture and amenities. The TV is great and the bedside tables were nice. So often you only get one bedside table and this room had two. The bed was comfy, but it was time for a new mattress; it was sloping a little. Everything else was great except for the weak water pressure. I'd be more than happy to stay there again, especially because the location is excellent and you can walk to all the stores, restaurants, and galleries in town.

  • Stayed: May 2014, traveled as a couple
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Thank leftwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded May 14, 2014

Thank you for your comments. I am sorry to hear you had trouble with your mattress. I will have our housekeeping department look into the issue. Otherwise it seems you enjoyed your stay and it is great to hear. Hope we get to see you again soon.

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304 - 310 of 541 reviews

Reviewed May 8, 2014 via mobile

We held a business event here over a couple of days (2nd time), and I have yet to be disappointed!

The meeting space was perfect - clean, spacious - and whenever we needed a temperature adjustment, it was no problem. Once again, Julie and Tony made arrangements as easy, pleasant, and stress-free as possible, which is particularly appreciated when planning a relatively large event.

My room was clean and comfortable; I love that they offer both soft and firm pillows.

Our group really enjoyed the lunch & breakfast buffet selection; the rolls were great, the roasted potatoes were tasty and the green beans were "real" - not canned!

The fire pit was a big hit once again, and they have shuttle buses to take guests into town, which is great for group events like these, and it's an ideal location right in town. Great stay!

Stayed: May 2014, traveled on business
Thank GBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded May 14, 2014

Thank you for taking the time to review our hotel. I am so glad that your conference went exactly as planned. I will be sharing your comments with Tony,Julie and the rest of the staff. Hope to see you at your conference next year.

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Reviewed May 5, 2014

The Holiday Inn Saratoga Springs is a clean hotel in a great location with a friendly staff. It has a very nice bar/restaurant, Bookmakers, with an outdoor patio and fire pit. The breakfast buffet was fairly good and reasonably priced. There's plenty to do within walking distance, from the National Museum of Dance to the shopping on Broadway to the park next door to the bars and restaurants on Caroline Street.

The lobby area is relatively new, but the hallways and rooms could use an update. The wallpaper, carpet and light fixtures give off a "grandma's living room" kind of vibe. The walls and ceilings are paper thin; we could hear the shower water running in the room next to ours, and conversations from the people above came through the vent in the bathroom.

I'd stay here again because of the location and value, but it didn't blow me away.

Room Tip: A room far from the elevators and stairwells would probably be less noisy, as would one on the top f...
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  • Stayed: May 2014, traveled as a couple
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Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded May 14, 2014

Thank you for your comments regarding your recent stay at our hotel. I am sorry you experienced some noise issues. I will look into the cause for you. I am glad you were able to enjoy some time at Bookmakers lounge and our outdoor firepit. Hope to see you again soon.

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Reviewed May 2, 2014

Went onto the Holiday Inn website and booked a room in Saratoga Springs titled "Book early and save with Breakfast" Sounded like an OK deal. Not the biggest bargain at $200 for one night but I wanted to secure a room. As things happen I needed to cancel my reservation. This was OVER a MONTH in advance of the date. Was told my deposit was UNREFUNDABLE. I told them I paid for the room in total. They told me that WAS the DEPOSIT. The entire room rate with tax was what they considered the "Deposit". Also told that was how I got such a great rate! $200 for the night is not what I would call the bargain of the century. Long story short... I was told "No Cancellation allowed for you" Thats what I get for booking early.... paying the entire rate upfront... and trying to cancel a month in advance!! Spent an hour on the phone trying to get something... even a voucher i'll probably never use, just some sort of satisfaction. They told me to hold for a supervisor and what do you know.... disconnected. What an operation. Clearly all about making a buck over customer satisfaction. Actualy forget customer satisfaction, how about just doing the right thing....

  • Stayed: May 2014, traveled with family
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2  Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded May 5, 2014

Thank you for your comments. I apologize for the way your situation was handled. I would like the opportunity to speak to you in person regarding your concerns. Please feel free to reach me at 518-584-4550 Ext. 281

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Reviewed April 5, 2014

Came back for a conference, new lobby area is very nice. Had a room near the housekeepers storage room, can be pretty noisy. Shower had warm water, not hot, disappointing. The bathroom is small but ok. I did hear voices from the vent in the bathroom, ( I'm not hearing things, the walls are thin) the staff is nice, the area is lovely. It's not a bad place to stay for a couple of days.

  • Stayed: April 2014, traveled on business
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1  Thank Sheri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded April 9, 2014

Thank you for taking the time to comment regarding your stay with us. I apologize that you experienced some problems during your time here. If you would like to speak to me further about your issues I can be reached at 518-584-4550 Ext. 281

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Reviewed April 5, 2014

I organize a meeting every year in Saratoga Springs. We had 280 optometrists over a 3 day weekend and 38 exhibitors. The staff is superb. The Sales department arranged absolutely everything to go as planned. Tony set up the rooms and audio. PERFECT. Nothing was a problem and they fell over themselves making sure all went well. Connie and the sevrers put on a great lunch and made it very enjoyable. The hotel is a short walk from all that's in Saratoga. I highly recommend this hotel.
Dr Al Morier
Albany, NY

  • Stayed: March 2014, traveled on business
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Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded April 9, 2014

Thank you so much for your kind review of our hotel and staff. We enjoy hosting the Saratoga Eye Care conference each year and look forward to seeing you again. I will make sure that I share your great comments with our staff.

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Reviewed April 2, 2014

I stay at this hotel 4-5 times a year. I come here because my dogs are welcome. But I would come without them still. The staff is excellent. i can't tell you how many times they've gone the extra mile for me, And, there is always something new and improved. This time I was handed a room key and was told I was the first guest in this renovated room. And was it nice! Spa like. I love this hotel.

  • Stayed: March 2014, traveled with family
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Thank KOT233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this reviewResponded April 4, 2014

Thank you so much for taking the time to review our hotel. I am happy you were able to enjoy one of our newly appointed guest rooms. We are very proud of our very talented and knowledgeable staff. I will share your comments with them. Look forward to your return visits.

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Additional Information about Holiday Inn Saratoga Springs

Address: 232 Broadway, Rt. 9, Saratoga Springs, NY 12866-4253
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saratoga Springs
#4 Green Hotel in Saratoga Springs
#8 Family Hotel in Saratoga Springs
#9 Romantic Hotel in Saratoga Springs
Price Range: $118 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Saratoga Springs 3*
Number of rooms: 168
Official Description (provided by the hotel):
Take a video tour of our hotel. The Holiday Inn Hotel Saratoga Springs is a full service hotel & conference center located in the historic downtown district of Saratoga Springs, a short walk to shopping, great restaurants & entertaining nightspots. We are close to all major attractions and within walking distance to the historic Saratoga Race Course and the Canfield Casino, Saratoga Spring's most popular wedding venue. Bookmakers Restaurant and Lounge serves breakfast, lunch and dinner and offers American cuisine as well as light offerings. Breakfast buffets are available during the summer months, on Sundays & Holidays. Banquet and meeting accommodations are offered for groups of 10 to 800 people in 6 spacious rooms. The historic Congress Park adjoins to the hotel property... ask about a park side room. Our indoor pool and heated outdoor pool complex is a popular favorite for families and sunbathers. Keep fit in our 24-hour exercise facility. Free high-speed internet access and Wi-Fi is available in guest rooms, Bookmakers Restaurant, all meeting rooms and even the pool areas! Our 24-hour business service center is open for coping, faxing, internet use and all business needs! We offer free courtesy van service within 5 miles of the hotel to our convention center, area businesses & attractions and the Saratoga Amtrak/Bus Station. Enjoy seasonal dining on our Broadway patio complete with firepit. ... more   less 
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Also Known As:
Holiday Inn Saratoga Springs Hotel Saratoga Springs
Saratoga Springs Holiday Inn

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