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“My stay for my daughter's wedding in Saratoga Springs”

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Residence Inn Saratoga Springs
Ranked #18 of 34 Hotels in Saratoga Springs
Certificate of Excellence
Reviewed January 21, 2013

I must tell you about our wonderful stay (2nd time) at the Residence Inn in Saratoga Springs. The staff is very accommodating and friendly upon arrival and with any needs or concerns. Our room was immaculate and very well appointed. The hot buffet breakfast is amazing, delicious and contains many items to choose from. It is wonderful to be able to wake up and come down for a hot breakfast, great coffee and smiling faces! We felt so comfortable BOTH times we stayed (11/12 and 1/13) that we didn't want to leave! If my fiance' didn't have to go to work today, we would've requested another night's stay! Thank you, Residence Inn, for making us feel like we were at our "home away from home"! :)

Room Tip: This stay, we had a first floor room, but unfortunately there was a lot of noise from the room above...
  • Stayed: January 2013, traveled with family
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Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 - 128 of 190 reviews

Reviewed December 3, 2012

Overall, I would say that this is a very pleasant hotel, which needs some minor tweaking.

The service is interesting because although always helpful and ready to attend to guest needs, it appears that there are only several people doing multiple jobs. Also the hotel is in need of attention mainly new carpets, newer furniture and more attention to detail. As an example, the couch in our room was way past it;s prime, coffee pot and dishes were stained enough to need replacement and the hotel had a general feel of mustiness, dampness to it. I also never understand the slightly odd blankets/coverings for the beds.

This being said, we never lacked for help when we asked for it, breakfast was fine, although I wish Marriott would upgrade from those cardboardy eggs they always put out in the morning.

My advice would be to pay more attention to quality of product, keep specific jobs specific, like housekeeping, maintenance, front desk etc and pay closer attention to detail and the property would be well served.

  • Stayed: November 2012, traveled with family
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2  Thank Risk12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga_GM, General Manager at Residence Inn Saratoga Springs, responded to this reviewResponded December 5, 2012

Thank you for taking the time to offer a detailed review of our hotel. It’s great to hear our staff was helpful and courteous. We will, in fact, be making some upgrades to our property and rooms throughout 2013 which will address a number of your concerns. If you have any further questions or concerns, please do not hesitate to contact me directly the hotel. We look forward to seeing you back in Saratoga soon!

Sincerely,
Bob Herrold

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

We have stayed at the Residence Inn in Saratoga Springs 3 times in the past 5 years. Most recently, we escaped from a week-long power outage caused by Hurricane Sandy for a one night reprieve. The staff was wonderful in every possible way. They not only made us feel comfortable in the hotel, they assisted us in getting supplies to bring back home (since we knew our power would not be restored upon our return), when local stores were sold out (batteries, gasoline cans, etc).
The one bedroom suite was perfect for my husband and me, along with our two teenage sons. The bed and sofa bed were very comfortable, but if the hotel ever redecorates, they should purchase larger beds and a queen instead of a double sofabed.
Breakfast was wonderful, both hot and cold foods, along with fresh fruit. Coffee and tea are available any time in a living room setting with TV and fireplace.
There is a nice sized indoor pool alongside a whirlpool, and an adequate exercise room. The location is perfect, right on rt. 50 with all of the big box stores, yet less than a 10 minute ride from downtown Saratoga. The hotel also has plenty of free parking.
Overall, the Residence Inn is just like being at home, but with housekeeping service, a breakfast chef and a gym and pool right downstairs. On second thought, maybe it really is better than home!

Room Tip: 2 bedroom/2 bathroom suites are also available and they are HUGE!
  • Stayed: November 2012, traveled with family
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Thank Ellenwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We enjoyed seeing Saratoga Springs, NY and thought the hotel staff were exceptionally friendly. The hotel is located just off the highway and is close the local attractions. Saratoga Springs has some nice restaurants, parks and shops. I enjoyed the stay and recommend it as a nice weekend getaway.

Room Tip: We love Residence Inns for the nice large suites and good breakfast
  • Stayed: September 2012, traveled as a couple
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Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Our family stayed here on a visit to Skidmore. The 2 bedroom suite with kitchen was very comfortable for a family of 5 plus our pet. The included breakfast buffet was in a cozy room with stone fireplace. The first floor location made it easy to take our lab for easy, quiet walks beyond the parking lot. This location is a 5 minute drive from downtown Saratoga Springs and a large shopping district in Wilton. (Only complaint: kids wished there was hot chocolate offered at bkfst.)

Room Tip: Main level is easy for visitors with pets.
  • Stayed: November 2012, traveled with family
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Thank Westchester_NYFrauB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

I spend over 100 nights a year on the road. This was a vacation trip with lovely spouse. We used some points I had accumulated as a Platinum with Marriott.
This property is an exceptional Residence Inn. The staff was excellant. They accomidated every request with smiles. The staff members even greet you in the hall ways, which is lacking in most Ritz Carltons. The free food was excellent and then some, the food staff would fit well into high end restaurants.
Stay at this property when in the area.

Room Tip: Not a bad room in hotel
  • Stayed: October 2012, traveled as a couple
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Thank Ontheroadagiain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

Just to clarify; the previous review comes with what seems to be an apparent bias. The person who made this review obviously was actively seeking problems, faults and even mentioning absurd "problems" that are beyond control of any management...i.e.: People walking around above them.

Our stay at this location was certainly a positive and uplifting experience as my husband and I have travelled to Saratoga for business. Having booked an extended stay, we received nothing but the best service possible from all staff and management. Jonathan (the manager) was wonderful to us, helpful and considerate. Jonathan made us feel like we were at home, and took the time to talk to us to help us find our way around.

The servers at breakfast were extremely professional, kind and personable. Even the custodial/housekeeping staff offered their assistance when needed.

The rooms were spotless clean and very comfortable, and we are certainly grateful for the opportunity to stay at such a lovely hotel. We WILL be back again!

-Cherie and Dave

  • Stayed: September 2012, traveled on business
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Saratoga Springs

Address: 295 Excelsior Ave, Saratoga Springs, NY 12866-8511
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Saratoga Springs
#9 Business Hotel in Saratoga Springs
#12 Family Hotel in Saratoga Springs
Price Range: $158 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Saratoga Springs 3*
Number of rooms: 102
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Also Known As:
Saratoga Springs Residence Inn

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