I recently went to Roosevelt Spa with a friend for a much needed girls night out. We both enjoy spa days so we booked a mineral bath, massage, and a side by side deluxe pedicure. A lady named Bridgett booked everything and was awesome.
Day of service (3/15) we walked in and we were greeted and quickly shown the steam room and the locker room. I was a bit thrown off because I was told they see 200+ ppl per day and the locker rooms were so small. I was also surprised by the spa seeming a bit outdated and institutional. I figured the services must have been magnificent.
We went to the steam room first and it was very small and it didn't smell or feel clean. No big deal, we just went to the relaxation room. We appreciated the fruit and tea, but it was pretty loud and not relaxing by any means. The chaise lounge chairs were nice!
Mineral bath was great! I have seen people complain about the color of the water, but the gentlemen explained why and it was fine. I didn't feel very relaxed as the room again, just felt like I was in an institution or old school room. I normally get a deep tissue massage, but I decided on a Swedish and it was just OK. I live in Lake Placid NY and have many spas to visit and frequently get massages so I know a good one and a bad one when I get one. Very routine and predictable.
We then moved onto the pedicures. We were definitely not scheduled side by side we specifically requested. which required us to spend another 1.5 hours (after we had been there for 2.5 already.) I asked the girl what was going on and she and the lady doing manicures said they go by the schedule they receive so we would have to wait. The other spa chair was free but they advised that they couldn't do the side by side because there wasn't enough room if the other lady was doing a manicure. The room was old, cluttered, and extremely small and uncomfortable. There was nothing deluxe about that pedicure what so ever. I so wanted those nice smooth feet and I left with basically a paint job. Way overpriced! I get better Pedi's at the mall on my lunch break!
Lastly when checking out, I decided to leave JUST the 18%... I mean, it was mediocre service at a high price. The lady at the reception was thoroughly annoyed when I told her 18% for each and then I didn't know the price to tell her the amount. She whisked that price menu out of the holder and then proceeded to spend 20 minutes getting me and my friend checked out. She did however offer us both a free mineral bath on her for the scheduling mistake. Unfortunately, it would take more than a free mineral bath to return.
Thanks but no thanks, Roosevelt! Your spa would be OK if you lowered your prices to match the mediocre spa and service you provide!
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