My husband and I and our 3 year old son were heading home from 4 days in the High Peaks with friends and decided it would be fun to extend our trip one more day and book a hotel with a pool so our little guy could swim. We figured we would get someplace in Saratoga Springs, on our way home, so we could check in, let him swim, grab dinner, relax, swim some more and then head out the next morning. Hotwire stresses me out in some situations, becuase I like to know where I am staying- but we found a good deal on a hotel with a good rating and indoor pool was listed as an amenity. We booked it and it ended up being the Roosevelt Inn, and so we headed there excited to check it out. When we arrived, the place looked pretty empty so my husband pulled up under the front canopy and ran inside to get us checked in. I could see him having a discussion with the woman behind the counter and when he came back outside I could tell it wasn't good. The pool and spa had broken earlier that day and wouldnt be repaired til the next day - right in time for us to check out! We were so bummed. The lady at the desk completely understood, but couldnt do anything to refund us because we had went through hotwire. I am going to leave the hotwire fiasco out of this review, because thats for hotwire- but know that it did end well, :-). And the operator from hotwire spoke to the woman at the desk at the roosevelt who let hotwire know that they really didnt want anyone to stay there that wasnt going to be happy- and this time of year the are a lot of guests looking for that heated indoor pool. It was great of the woman at the roosevelt to be understanding and to help us out with hotwire. All in all, we hope to come back someday and stay. Thanks again, your service meant a lot to us.
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- Also Known As:
- Roosevelt Inn And Suites
- Roosevelt Hotel Saratoga Springs