I am leaving this hotel right now in the middle of the night on my anniversary, after having paid for two nights. I did not stay a single night, and we were just informed we will not receive a refund despite the fact that we are not staying. After driving 5 hours to Saratoga, we arrived to find a room without water. The man at thw front desk informed us he was "working on it" and there was nothing else he could do. A few hours later we had water in our room, and although it was barely dripping out of the faucet and had an awful odor, my family still managed to bathe. It wasn't until we put some in the dog's bowl that we realized the water was BROWN. When my entire family ended up sick, we packed up while my husband requested a refund. The woman at the front desk (Patty) said there was a two week cancellation policy. Well, silly me! I SHOULD have anticipated I was going to a motel with polluted water two weeks ago so i could have abided by your cancellation policy. This hotel has horrible business practices, is dirty, run down and falling apart. There are a plethora of hotels much closer to town and much nicer. Don't waste your time or money here!
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- Also Known As:
- Roosevelt Inn And Suites
- Roosevelt Hotel Saratoga Springs