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“An OK stay, but hotel rooms could use some maintenance/cleaning” 3 of 5 bubbles
Review of Courtyard Saratoga Springs

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Courtyard Saratoga Springs
Ranked #11 of 32 Hotels in Saratoga Springs
Certificate of Excellence
Danbury, Connecticut
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“An OK stay, but hotel rooms could use some maintenance/cleaning”
3 of 5 bubbles Reviewed January 22, 2013

My husband and I stayed at this hotel while visiting friends in town. The lobby is very nice and reflects an updated decor typical of most newer Courtyard hotels. The elevators were noticeably dirty both days we were there. Our room was very outdated. Our bedding had a ripped dust ruffle and the coverlet on the bed was not very clean to the eye. The bedding was not ample for a cold night in upstate New York in January. Only one thin comforter that was thread bare in places. The sheets were clean. The chair in the room as well as the curtains had stains on them. In the bathroom, there was mold in the shower. Both the tile floor and the counter top had a sticky film on them. There was torn wallpaper by the light switch in the bathroom as well. The decor of the room is meant to reflect the area's racing history but for us, the room just looked dark and old. For a hotel that is not terribly old, this was disappointing. We did not complain about our room since we were using our Marriott points for our stay and felt that we were probably given a sub-par room since we were not actual "paying" customers. Had I paid actual $$ for this room, I might not have been so easy going about the condition of my room. That being said, the front desk staff was courteous and polite on both days. Having stayed at other hotels in the area in the past, I do not think I will choose this hotel again.

  • Stayed January 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Hatterpride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga_GM, General Manager at Courtyard Saratoga Springs, responded to this review, January 25, 2013
Thank you for the detailed review of your stay with us. We’re very excited to announce that we will be undergoing some upgrades to our property this year. We hold our Marriott rewards members in the highest regard, as we do with all guests who choose to stay with us, and it’s disappointing to see that you were not satisfied with your experience. We would love the opportunity to make it up to you. Please feel free to call me directly at the hotel if you would like to discuss any of these matters further.

Sincerely,
Megan Hennessey, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
    183
    95
    37
    11
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Northern New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 19, 2013

We came to Saratoga for a wedding on the night before New Year's Eve. The bride had us stay at the Marriott for the close proximity to the wedding venue and it was perfect. I called the hotel the week before to see if there would be a problem with getting into our room before check-in time so we could settle in and get ready for the wedding that afternoon. They said it would be ok and it was. Check-in was quick and easy. We had time to go into Saratoga for lunch but unfortunately it was too cold to walk around with the kids. In warmer weather you could walk to the "Main Street" in Saratoga from the hotel but not the day we were there - way too cold.

The room itself was HUGE, especially the bathroom and it was extremely clean. I was surprised later to find out that the hotel wasn't brand new and that they are planning on a renovation to change the colors of the decor.

The women at the front desk were very helpful and friendly. We would stay here again if we were in the area. Highly recommended.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ksteiner1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

We went to courtyard for this last new year 2013 eves. Staff was amazingly good. Rooms were perfect and by chance we got the room with perfect view. It's very close to broadway, race course track and so many things. We did not knew much about the place but then the lady at front desk guided us so well. We are so happy with our stay and will recommend to everyone.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Layap21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
135 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

We were traveling cross country during the winter blizzard season in upstate New York, and needed a place to crash for the night as the roads were too slippery to continue. What a great discovery-- very friendly staff, quick check in, and the bed was heaven! Big room, very upscale bathroom (my wife is quite picky!!), spotlessly clean. And like other travelers have mentioned, the breakfast was quite a bit more extensive than most. Highly recommended for any season, and we'll definitely return.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lantirn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, New Hampshire
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

This is the second time that I have stayed at this hotel and it was as good as the first. Exceptionally clean and the staff was very friendly and helpful. It is fairly easy to get to although it seems that our GPS has a hard time sometimes finding our way back after a day trip south of the hotel both this time and last.
Wish I could have spent more time in the area. Seems there is never enough time to do everything that we want to! Shopping and eateries close by and close to Interstate 87.
Very convienent. Would love to have a restaurant in the hotel!
Could do with updated beds though (my only complaint)...they were a bit saggy....maybe a featherbed would help. Hips hurt in the AM both nights.

Room Tip: have been on a couple of floors and they all seem about the same but would stay further from the ele...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vikcellz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 20, 2012 via mobile

I stayed here in late November and would have no problem recommending it to others. Staff were very helpful and friendly and provided us with a list of restaurants in town when we chose not to eat on site. The hotel location is good and we were able to walk to a great restaurant, it was nice to leave the car behind for a while! Our room was spacious and clean and I would stay here again.

Stayed November 2012, traveled with family
Helpful?
Thank CMCCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnee,
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

Stayed here for a week on a business trip. GREAT property with great location. Walking distance to easily 30+ places to eat. Very clean and staff is EXCEPTIONAL - every person I encountered was helpful and friendly. Only problem - if you fly into Albany - expect a $70 cab ride.

Room Tip: Quiet area - all rooms are good!
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga_GM, General Manager at Courtyard Saratoga Springs, responded to this review, December 13, 2012
We are so glad you enjoyed our hotel and wanted you to know for your next trip that there are several taxi companies with prices starting at $55 or less. Please call us at 518-226-0538 if you would like more information. Thanks again for choosing to stay with us, and we hope to see you again the next time you are in Saratoga!

Sincerely,
Megan Hennessey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Saratoga Springs

Property: Courtyard Saratoga Springs
Address: 11 Excelsior Ave, Saratoga Springs, NY 12866-2438 (Formerly Courtyard by Marriott)
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Saratoga Springs
#7 Family Hotel in Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Saratoga Springs 3*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com and Priceline so you can book your Courtyard Saratoga Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Hotel Saratoga Springs
Courtyard Hotel Saratoga Springs
Saratoga Springs Courtyard
Saratoga Springs Marriott

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