I made reservations here in October, 2011 for one night because our High School crew team had a meet on the lake and the dock is just 2 miles away. My husband read all of the bad reviews, saw the photos, and told me to cancel the room. I called HOURS LATER to cancel, and left 2 messages on a machine, requesting a return call. I followed up again the next day and spoke with Michelle, who said she would me anyway because they have a 2 week cancellation policy, which was never mentioned initially. This woman needs to take lessons in customer service, as she became belligerent with me! I will be changing my credit card number to avoid future problems with her.