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“SARATOGA'S FINEST HOTEL”

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Hampton Inn & Suites Saratoga Springs Downtown
Ranked #4 of 32 Hotels in Saratoga Springs
Certificate of Excellence
GreenLeadersBronze level
Rochester, NY
Level Contributor
155 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“SARATOGA'S FINEST HOTEL”
Reviewed September 25, 2012

The Hampton Inn & Suites in Saratoga Springs is simply a marvelous choice in every way. It is perfectly located for getting around this lovely city. The staff is superb. The rooms are clean and comfortable. Parking is easy and free.

Room Tip: They are all good.
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tpmedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, October 9, 2012
Thank you so much for sharing your experience! We are happy you enjoyed your time with us and in our city! Hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,335 reviews from our community

Traveler rating
    1,066
    220
    32
    6
    11
See reviews for
388
426
39
269
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Montreal
Level Contributor
117 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed September 23, 2012

Stayed here with my wife for the weekend. We met up with family from NYC to play golf, spa, and dine. Upon arrival, the lobby was just beautiful. A lot of thought went into the whole building, including a free indoor parking garage for guests. The breakfast was very elaborate, and included in your stay. Rooms are a good size with all the modern amenities you need. The only item missing in the bathroom is a magnification mirror. The location is great ; you can walk to all shops, restaurants, and bars. The whole building was spotless and clean. This was our first trip to Saratoga Springs. We will definitely be returning, and without a doubt, we will be staying here again. I travel quite a bit for work, and usually stay at HIE or Hampton Inns. This is the best Hampton Inn I have ever stayed at !

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank canuck64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, September 24, 2012
Thank you so much for staying with us while you were in Saratoga Springs. It sounds as though you enjoyed much of what our city has to offer! We are thrilled you enjoyed your time with us and we look forward to seeing you again!
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Wallingford, Connecticut
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 20, 2012

So we took our family of 6 adults to Saratoga Springs NY. We decided to stay downtown and this property was perfectly located to walk the downtown or bike ride to the Stat Spa Park.

Pro's ...Pool, workout room, walking distance to downtown, cookies at front desk in the evening, free breakfast, front desk staff very helpful

Cons ... price for rooms are a bit high... but you are paying for the location. The AC did not seem to keep the rooms cool enough at night,

This hotel represents what you would expect for a Hampton Inn and we would stay there again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, September 24, 2012
Thank you for your review of your stay with us. We are happy you were able to enjoy your time in our city of Saratoga Springs. Thank you for pointing out the issues with the air conditioning - we will make sure that everything is running well. We do look forward to seeing you back for your next stay in Saratoga Springs. Thank you!
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Singapore
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 15, 2012

The hotel is location right next to Broadway (downtown) Saratoga Springs. This is a beautiful hotel, well kept, very clean. Free hot breakfast included. However I am giving the hotel 3 stars rating because I did not like the front desk staff. Upon my arrival, I was never greeted, nobody said "hello", nobody welcomed me! The front desk staff just handed over the key and started a personal conversation with his colleague. I waited for a while to hear about the services etc... but finally left disappointed.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, September 24, 2012
Thank you so much for writing about your stay with us. I am glad that in many ways we met your expectations but I am very sorry that our front desk. We are working hard to create the best experiences we can for our guests and we will be reviewing our customer service standards with our employees. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 13, 2012

They cant be rated as a #1, staff rude and unpleasant, no luggage rack available, no doorman, no knowledge about the spas. Gym lousy. Too much activity from area noise, municipal offices located across the hotel. Given handicap room without requesting it, little amenities.

I arrived on 8/21/12 Used 40000 points award, this award is way too much.

Room Tip: Do they exist here? No, arrived on 8/21/12
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mercokosher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, September 24, 2012
We are sincerely sorry that you had such an unpleasant stay with us and that we fell short of your expectations. Our goal is always to provide a comfortable and as close to perfect stay for our guests as we can and I am very sorry that did not happen for you. Thank you for your feedback as we have discussed it at our last week's staff meeting so we can improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asbury Park, New Jersey
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 12, 2012

Hard to believe that this is rated no 1 for this town! As soon as we entered we encountered unpleasantness and chauvinism. We are traveling for days for business and pleasure so we have luggage no one was greeting us so we were on our own. I grabbed a luggage rack and when out a door that was marked automatic it would not move I got yelled at right away you need to push a button that I could not see. Although no one else was in the lobby there was no offer to help. My husband loaded lugguage on rack I proceeded to check in. the reservation was in my name. Desk clerk requested Id and credit card. I gave these items to him. My husband appeared and he asked him to sign for the room. Once a man showed up even though the room had just been charged to my card I did not exist I can choose to stay anywhere I do not have to stay in a Hampton inn where employees are rude and have not been taught customer service.

  • Stayed September 2012, traveled on business
    • Value
    • Service
Helpful?
Thank cluthin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, September 24, 2012
I am very sorry that you had such a negative experience with our front desk staff during your stay here. I hope you accept our sincere apologies. We typically aim to make our guests feel welcome and are sorry we fell so short. We will certainly review our front desk policies with all staff. Thank you for taking the time to review your stay as it certainly helps us to improve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 5, 2012

All the reviews are true, this is an amazing hotel. From the moment you step into the lobby to the time you step into your room, all the experiences are positive.

The hotel lobby is beautiful and the staff friendly. You have to first leave your car out by the front door, check in, get your room card, then park in the garage. The entrance to the indoor garage requires a room card which is a great idea. Don't worry about finding a space because there are two floors just for hotel guests.

Upon entering our room, we smelled fresh sheets and carpet. Everything looked clean. The one downside is the tall sink. The room has a 32" LCD TV with fridge and microwave so you can heat up the cookies left out in the lobby.

There are complimentary snacks and drinks on Wednesdays and Thursdays from 6:30pm to 7:30pm. The staff was super friendly and the food was superb. Dine on things like hot wings, pasta, sandwiches and more and drinks vary from soda to beer to cocktails. You don't have to head out to dinner after you finish.

The free breakfast daily is not as good as the evening snacks. it is standard breakfast with cereal, bagels, waffles, and sausage links. But its free so its all good.

The location cannot be beat. Two blocks up the hill and you hit Broadway which is where everything in Saratoga Springs is. It will remind you of Georgetown for those who have been there with little shops and upscale dining all over.

We had an amazing time and will definitely return. Also, the hotel offers free shuttle to the Race Course.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ziggyziggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hstraughter, Owner at Hampton Inn & Suites Saratoga Springs Downtown, responded to this review, September 11, 2012
We are so happy you enjoyed your stay with us! We work hard to make our guests feel at home and try to make sure their experience is the best it can be! We hope to see you again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Saratoga Springs Downtown

Property: Hampton Inn & Suites Saratoga Springs Downtown
Address: 25 Lake Ave, Saratoga Springs, NY 12866-2313
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saratoga Springs
#1 Romantic Hotel in Saratoga Springs
#2 Business Hotel in Saratoga Springs
#2 Green Hotel in Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Saratoga Springs Downtown 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hampton Inn & Suites Saratoga Springs Hotel Saratoga Springs
Hampton Inn And Suites Saratoga Springs
Hampton Inn Saratoga Springs
Saratoga Springs Hampton Inn

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