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“Worst Check-in!” 2 of 5 stars
Review of Seneca Allegany Resort & Casino

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Seneca Allegany Resort & Casino
Ranked #1 of 3 Hotels in Salamanca
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Worst Check-in!”
2 of 5 stars Reviewed June 20, 2013

We have stayed here four times, and EVERY TIME we have issues at check in! Once they lost our reservation; they won't guaranteed a handicapped room (isn't that against the law?); and we are never able to get rooms next to each other. We book our rooms MONTHS ahead, yet we always have problems. The clerk told us "You have to request that when you make the reservation", but our "requests" go ignored. Also, the food at the Cafe goes downhill every time we eat there, and breakfast there is expensive. Next year we will stay at the Holiday Inn!

  • Stayed June 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Pauline53449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Vice President of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, June 25, 2013
Hi, Pauline53449. Thank you for your recent stay, though I am sorry to hear that your arrival needs were not available upon check in. We strive to to ensure your comfort and I apologize that we didn't meet your expectations. Would you kindly contact me directly and it would be my pleasure to assist you further to ensure your many satisfied returns.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
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    59
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    18
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • Italian first
  • Any
English first
rochester
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 19, 2013

We have just returned from our overnight stay at the Seneca Allegany Casino. This is a great hotel with many great things going for it and very few opportunities. We booked our stay on the internet and ended up getting a good price with a promo code. We stayed on a Tuesday night into Wednesday so therefore it wasn't as crowded. Check-in was very easy and we stayed in a room on the 10th floor. The rooms are very spacious and tastefully decorated and the bathroom is fantastic!! The bathroom has a walk-in shower, huge vanity area and separate toilet area. The show pressure and temp of the water is great!! We did notice however that the mattresses on the beds are very very firm..... we would have liked a softer mattress. We ate at the buffet which was great (make sure you have a players card for 2.00 off per person) and the staff there very accommodating. The only opportunity I saw there was the fact they only had one type of bread (sort of a wheat roll) and there weren't any other choices accept for the cornbread. We really enjoyed the Idaho mashed potatoes. We walked through the indoor pool area which is nice and off from that is an outside deck with a Jacuzzi. At the right time of day the sun shines right on the Jacuzzi and its fantastic. I used the fitness room which I really enjoyed. It has 2 treadmills, an elliptical, bikes, weight bench, free weights, and a Life Fitness weight system. It is well equipped for a hotel. The only suggestion I have for that was possibly adding some mirrors on one side of the wall for weight training. Finally, we enjoyed the casino however in order to earn 1 point you have to have $170 worth of activity on your card. My friend went up to ask at the desk how to earn points and this is how she found out. One thing I didn't like was that if your a new player you get $10 free slot play, however if you have been to Seneca Niagara and belong there you don't get that. I would think they would appreciate the "return business" so to speak and want to drive the business. Overall though we really enjoyed our stay at this hotel and would probably stay again and if they had the right promotion we definitely would.

Room Tip: room 1016 has a great view
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank prince043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed June 18, 2013

Just returned from two nights at the Seneca Allegany Casino and Hotel. This was our sixth time staying there. The rooms are spotless and big and the hotel staff I have dealt with are very nice. The bathrooms are all tiled and very large. Obviously, I like the casino there alot. I play table games and it is very easy to get a seat or spot anytime. I like going early in the morning to the craps table. I am the only one there and the dealers are great. The restaurants are uneven, sometimes very good and sometimes not so much. Patria, the Italian place, I think suffers from this more than the steak place, The Western Door, which is generally very good. Also, you should choose wisely at the Thunder Mt. Buffet since some of the offerings are great and some just so so. And, yes, some items are a bit pricey, particularly if you go for something other than a house wine. I think if you are used to the rude and fast paced play at Atlantic City (partucularly craps), Seneca will be a welcome change. And if you get tired of gaming, take a ride to Jamestown to see the Lucy museum or Lake Chatauqua

Room Tip: The rooms in the original part of the hotel are larger than in the later addition.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank freods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Vice President of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, June 25, 2013
We love your FIRST CLASS review, freods! So happy to hear how much you enjoyed our luxuriously well-appointed accommodations and friendly table games. We aim for consistent, world-class service at every opportunity. Would you kindly contact me directly when you start planning lucky trip number 7 so that we are better prepared to dine you next visit?
Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
youngstown,ohio
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed June 16, 2013

The room was beautiful.....bathroom very large with an awesome shower and decorated beautiful....large tv...overlooking the mountains....much more than expected. King size bed very comfortable....lots of light.. Would surely return.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smethport, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2013

I visit the casino approximately once a week..and have also spent the night at the hotel . I think everything is GREAT about the casino and the hotel..except for the fact that I honestly NEVER win anything. I would like to just win enough to be able to stay for a few hours and play! So...my only suggestion would be to maybe loosen up the machines a bit! :)

  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlefield, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 11, 2013

my husband and I went up for anniversary one June11,2013 like we do every year..we booked our room in advance and was able to afford a suite instead of a regular room...it was amazing. Beautiful view. Nothing could have made the stay better...but another night!!
Cant wait to go back again. Will hopefully stay in the suites again. The staff was always super friendly from check in all the way to check out!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KRP1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Vice President of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, June 25, 2013
Sweet feedback, KRP1997! We're thrilled that you enjoyed a weekend in one of our deliciously appointed suites, and even happier to hear that our team delivered super-friendly service. We look forward to your many satisfied returns!
Best wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakmont, Pennsylvania
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed June 9, 2013

We stayed at the Hotel over the weekend and was pleasantly surprise even arriving later in the evening. Was greeted warmly and was taken care fast and quickly. Had received a room in the newest wing of the building that was just built within the past year! This is truely a 4 Diamond hotel like AAA says they are! Ate a quick meal at the Cafe that is open 24 hours a day. It was just a late night snack nothing big and it was satisfying. Played in the casino and its a great casino my only complaint would be that they got rid of the shoes for Blackjack and went to those continuous shuffle machines which gives the house an increase edge! Only normal blackjack table was a $25 table and the ones in the high limit room. They also got a few new table games, Blackjack switch, 4 card poker, and there was one more but I forget what it was. Had the breakfast buffet before we left, and normally I love there buffet. For Breakfast I did not think it was worth it. Very few selections to choice from.

Overall a great trip, did not come home richer, just a little poorer. Still have the best comps around this area for a casino!!

Room Tip: Any room is a good room, Have stayed in the old and new wings not a bad room in the building!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank fireyankee24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Vice President of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, June 25, 2013
Great review, fireyankee24! I'm delighted to share your kind words with our dedicated team of service professionals. We most certainly appreciate the opportunity to make your weekend getaway a relaxed and refined experience, with some exciting play as well!
All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seneca Allegany Resort & Casino

Property: Seneca Allegany Resort & Casino
Address: 777 Seneca Allegany Blvd, Salamanca, NY 14779-1377
Location: United States > New York > Salamanca
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Seneca Allegany Resort & Casino 3.5*
Number of rooms: 413
Official Description (provided by the hotel):
Seneca Allegany Resort & Casino is home to one of the most impressive hotels in Western New York, awarded AAA Four Diamond certification for every year since 2005. On 11 levels of pure luxury, each of our 413 rooms and suites feature upscale amenities, including pillow-top beds, oversized showers, flat-screen TVs, Internet access and more. Make a splash in our relaxing indoor pool, unwind as you soak in our steamy whirlpool, or get your heart pumping in our state-of-the-art workout facility. ... more   less 
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Also Known As:
Seneca Allegany Hotel Salamanca

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