Stayed in the new tower this past weekend. We liked the new larger HD tv vs the older tower but the room temperature control unit in our room on the 10th floor had a mind of it's own. I couldn't read the digits or find any instructions on how to get the settings. Too hot, then too cold, then too much air blowing right to the bed. Couldn't sleep because of it.
Other than that this is an exceptional hotel with amazing customer service and terrific restaurant choices for all tastes and budgets.
Only other complaints is are in the casino. Instead of enlarging the non-smoking area they actually reduced the size of it. I would love to see them experiment by designating at least half the casino floor and all common areas as non-smoking. Smokers are already accustomed to restrictions and non-smokers are not used to sharing 2nd hand smoke with smokers. I feel for the employees. For those of you that sometimes complain about drink service I must have said no thanks to a server at least 30 times this weekend. I've been here a dozen times and never had a complaint about drink service or customer service in general which is outstanding.
Last annoyance is this new initiative to constantly announce jackpot winners over the amount of 1000 bucks. I find found it annoying and unnerving while trying to relax and play. I hope this is just temporary. It's more likely to keep us away than to encourage us to play more.
- Official Description (provided by the hotel):
- Seneca Allegany Resort & Casino is home to one of the most impressive hotels in Western New York, awarded AAA Four Diamond certification for every year since 2005. On 11 levels of pure luxury, each of our 413 rooms and suites feature upscale amenities, including pillow-top beds, oversized showers, flat-screen TVs, Internet access and more. Make a splash in our relaxing indoor pool, unwind as you soak in our steamy whirlpool, or get your heart pumping in our state-of-the-art workout facility. ... more less
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- Also Known As:
- Seneca Allegany Hotel Salamanca