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“Nice”
4 of 5 bubbles Review of Doral Arrowwood

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Doral Arrowwood
Ranked #1 of 2 Hotels in Rye Brook
fl
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice”
Reviewed August 6, 2010

Stayed here a few weeks ago for two nights. Our room was nice, good size and clean. The property is beautiful and the location is hard to beat, close to NYC and just minutes from White Plains etc. We had Sunday brunch while we were here and found it To be ok the items offered were on the cheap side lots of eggs, breads fruits etc no meats or fish. The front desk staff seem to have an atitude that wasn't pleasing this would be my biggest complaint.We would stay here agian i thought it was a good value.

Stayed July 2010, traveled as a couple
Helpful?
Thank WolverineFl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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762 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (177)
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English first
Boston, MA
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 3, 2010

We settled on Doral because we needed to go somewhere near NYC and we wanted a place that had a pool, tennis, and golf. Doral meets those criteria, and as long as you know what to expect, it's fine. I guess we were expecting more.

Where to begin? Start with the room. Tiny bathroom with poor lighting and poor ventilation. Restaurants were awful. What diff does it make to have a seafood buffet when everything is horrible? Service was worse. Couldn't get a cup of coffee at breakfast any morning, despite the fact that lots of waitstaff were milling about. The pool is tiny and there's hardly any space near poolside. People spilled over in the lawn nearby. It looked ridiculous and cheap. Tennis was nice, though, as was the golf course.

Having stayed at a lot of FS and Ritz resorts, coming here was a total letdown. I almost wish we had just stayed at the White Plains RC.

Ultimately you get what you pay for, but in my mind it wasn't worth it.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Frequentflyer666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodGenManager, General Manager at Doral Arrowwood, responded to this review, August 6, 2010
Doral Arrowwood appreciates receiving feedback from guests who choose to stay with us.
While Doral Arrowwood offers both service and amenities similar to those at Ritz Carlton
and Four Seasons properties, it is also important to us to maintain a value-oriented pricing structure. For this reason, guests return to Doral Arrowwood - because we provide a unique property and exceptional service, all at an excellent value. We apologize that your stay did not meet your expectations.

Sincerely,
Steve Mabus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west plam beach
Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 2, 2010

To whom it may concern,
i checked in the Dorral Arrowwood Hotel on July 23, 2010 . i was there for a 30 yr class reunion. i have to say that it was my first time at this hotel and it was a wonderful experience.
from the the time that you arrive at the hotel and are greeted by the valets to park your car, to the front desk attendant Marvin, to Carlos the bellman, to Mickey and Lucinda in house keeping everyone at the hotel was tops. i highly recommend that you take a trip to new york and stay at the Dorral Arrowwood in rye brooke, ny its a great place to be. relax, and enjoy. you will not be dissappointed,

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LindaLoFaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed August 2, 2010

Don't let the 9 holes fool you. This is a course that is sloped at 130 and is very challenging.
Staff is fantastic and accommodations are great!

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcgrace25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2010

I booked a room at the Doral Arrowwood for a wedding held at a nearby venue:

* Rooms were average at best but a complete rip off for the $150 we spent.
- Breakfast/Brunch was included in our "special" rate, which was better than expected, but service ended at 10:15am
* The photos on the website, www.doralarrowwood.com, could not be more misleading.
* The room we stayed in was not new, recently renovated or modern as indicated online and the carpet felt moist for the duration of our stay
* The Pub is sticky, small looks nothing like the picture; it also closed at 1:30am on a Saturday night which was a surprise in NY.
* The rooms blocked off for the group rate we received were separated into two different parts of the hotel (which is large and incredibly confusing to navigate)

Overall, very disappointing.

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlovestotravel14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodGenManager, General Manager at Doral Arrowwood, responded to this review, July 19, 2010
Doral Arrowwood appreciates our customers taking taking the time to provide feedback on our hotel. We pride ourselves on clean, well maintained guest rooms, quality food and beverage, and excellent service. We regret your stay at Doral Arrowwood did not meet your expectations.



Sincerely,
Steve Mabus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
1 review
Reviewed June 8, 2010

I had the pleasure of staying at the Doral last week and my experience from the top brass to waiter was nothing short of amazing. The entire staff, the views, and the FOOD were incredible. Great for business, great for leisure and a great all around experience.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickEEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
177 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 4, 2010

Attended a two day conference here and thought the food, service and facilities were all great. Good location in suburb of NYC, down the street from Pepsi and Mastercard headquarters.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lislander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doral Arrowwood

Property: Doral Arrowwood
Address: 975 Anderson Hill Rd, Rye Brook, NY 10573-5412
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doral Arrowwood 4*
Number of rooms: 369
Official Description (provided by the hotel):
Doral Arrowwood is a 369 room hotel and resort located in Westchester County, NY. The property offers conference and banquet facilities, award-winning dining and a range of resort activities including golf and tennis and racquet sports. Indoor-outdoor pool and state-of-the-art sports center with spa services available. ... more   less 
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Also Known As:
Doral Arrowwood Hotel Rye Brook
Doral Arrowwood Rye Brook
Doral Arrowwood Westchester County, NY - Rye Brook

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